Technical Writer Marketing

John J. Cantu

abk41s@r.postjobfree.com / 408-***-****

Senior Technical Writer

Medical Devices / Electronic Design Automation / Networks

System Operating Manuals / User Guides / Marketing Collateral / Web Content

/ Technical Specs

. Over 15 years experience as a Technical Writing Professional for

Fortune 500 companies

. Proven track record of delivering clear, comprehensible, accurate

documents on time

. Experienced writing for a FDA regulated audience

. Expert FrameMaker and Acrobat user

. Strong knowledge of ISO 9000, CGMP, and Six Sigma.

. Experience launching Technical Publication Departments

Professional Experience

Sr. Technical Writer Hospira, Morgan Hill 2005 to 2010

MedNet Hospital Information System: created the operator's manual from the

design spec, and verified the manual by testing the software. Created the

graphics with screen captures and modified the screen captures with

Photoshop to create graphics consistent with the user's experience. Created

HELP files using HTML. Worked on the project from design to delivery.

Worked closely with R&D, Software Development, Marketing, Field Service,

and Validation groups.

Smart I.V. Pumps: created user's guides and technical service manuals for

the following programmable pumps: Symbiq, PCA Respiratory Monitor, and

Plum. Created the manuals using design spec information, verifying the I.V.

pumps' functionality, and interviewing SME's. Created graphics using Adobe

Illustrator. Wrote technical service manuals that direct the repair of

infusers. Designed document style. Interfaced with all levels of personnel.

Managed the translation of manuals: created International English manuals

using units of measure common to the localized country. Coordinated the

efforts of translators, medical experts, and Hospira Engineering to produce

documentation for overseas markets.

Accomplishments

. Created 3 first edition System . Revised 20 System Operating Manuals

Operating Manuals

. Revised 11 repair manuals . Managed the release of 20 translated

manuals

. Trained a Technical Writer . Created documentation templates

Sr. Technical Writer CollabNet, San Jose 2004

Wrote, edited, and researched the following: help files, release note

open issues, manuals, install guides. As part of the documentation effort,

I was active in the verification process. Confirmed the published work-

around solutions. Created intranet web pages and help files and designed

templates and style guides for the Subversion and ALM tools.

Accomplishments

. Created documentation for the 4.0 . Revised 50 Intranet web pages for the

release 4.0 release

. Trained 2 Sr. Technical Writers . Created documentation templates

Sr. Technical Writer ISSI, Santa Clara 2002 to 2003

Supervised and trained Technical Publication staff. Managed web site

maintenance. Edited press releases. Created graphics for ISSI publications.

Created marketing publications. Wrote SRAM, DRAM, EEPROM, and MCP data

sheets, designed and created Bluetooth wireless manuals.

Accomplishments

. Initiated a procedure that reduced the . Wrote 100 specifications

writing time by 50%

. Wrote 2 wireless manuals . Created Marketing collateral

. Supervised the Internet team . Lead Writer

Sr. Technical Writer RedSwitch Inc., Milpitas 2001 to 2002

Designed document templates. Created the RedSwitch Technical

Publications Style Guide, Release Procedures, and Document Creation

Procedure. Researched, planned, wrote, and edited InfiniBand and RapidIO

hardware manuals, software manuals, and data sheets. Created graphics for

marketing presentations. Managed the documentation version control system.

Accomplishments

. Launched the Technical Publications . Wrote Marketing Collateral

Department

. Maintained the Intranet site . Wrote 12 user manuals

Sr. Technical Writer ConnectCom Solutions, San 1999 to 2001

Jose

Wrote training materials and demonstrated Firewire and Super1394 software

within the company and at trade shows. Edited marketing material for

technical accuracy and clarity. Designed the document templates. Maintained

web pages. Researched, planned, wrote, and edited Fibre Channel, SCSI, and

IEEE 1394 data books, web sites, hardware manuals, quick install guides,

white papers, sales brochures, policies and procedures, and newsletters.

Produced online documentation.

Accomplishments

. Wrote 8 user manuals . Wrote 2 user guides

. Wrote Marketing collateral . Wrote the company newsletter

. Member of the trade show team . Member of the project management team

. Designed packaging for Fibre Channel . Company photographer

and the SCSI product lines

Technical Writer Aspec Technology Incorporated, 1997 to 1998

Sunnyvale

Wrote, edited, and researched EDA manuals, meeting aggressive deadlines.

Produced drawings and graphics for documents. Designed document templates.

Accomplishments

. Wrote 6 manuals

Technical Writer Compass Design Automation, San 10/93 to 10/97

Jose

Wrote, edited, researched, planned, formatted, and distributed EDA software

manuals. Used drawing tools and edited bit-maps. Interviewed engineers to

create manuals. Designed libraries and indexes. Wrote release notes and

data sheets.

Accomplishments

. Wrote 2 user manuals . Wrote 20 Libraries

Special Skills

Tools

Proficient using the following operating systems and tools: Sun Solaris, HP-

UX, UNIX, Windows, Macintosh, FrameMaker, PageMaker, InDesign, Acrobat,

Illustrator and Photoshop, Paint Shop Pro, Visio, Dreamweaver, Fireworks,

Microsoft Office, PowerPoint, HomeSite, FrontPage, HTML.

Education B.S., Industrial Arts/ Technical Writing

San Jose State University, San Jose 1994

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