Training Management

RESUME OF TERENCE M. CABAK

***** ********* ******, ******* ******** 60142 847-***-**** (847-877-

**** ******) ************@*******.***

NOTE: An online portfolio and resume presence at

http://www.linkedin.com/in/terrycabak

Content Developer/Writer, Application Development Training (Oct 2009 -

April 2010)

G.E. Aviation

The Earned Value Management System (EVMS) provides a well structured,

integrated and organized approach for applying EVMS best practices,

providing tools and techniques as they reflect the ANSI/EIA 748 EVMS

Guidelines.

As content developer, my primary duties were the creation of an

online portal for process training documentation, including work

instructions and handbooks, and creating interactive application and

process training presentations. The web portal is primarily used by

students (program and project managers) in preparation for taking

officially recorded exams in Earned Value Management training.

Application training embodies Visio documents and interactive PDFs,

software tool training documents and a variety of different work aid

documents. This training and documentation portal was created with

RoboHelp, and integrated advanced features of Adobe Acrobat,

Captivate, Visio, MS Word and PowerPoint, requiring various code and

script manipulations as well as graphics and icon production.

. Recommended, storyboarded, designed and constructed Web Portal

using RoboHelp HTML.

. Created/modified and cross-linked User Interface and Process

Flowcharts using MS Visio.

. Designed, scripted and created interactive training presentations

and Flash videos.

. Implemented unique interactive navigation system for MS word

documents.

Enterprise Architecture Technical Writer (March 2009 - August 2009)

United Airlines, Inc. (Elk Grove Village HQ)

United Airlines embarked in 2008 on a build-out of the entire I.T.

infrastructure and asset management, worldwide, having re- in-sourced

the responsibility and operations from EDS. As such, I was fortunate

to join the I.T. group as Enterprise Architecture Technical Writer.

As a shared resource across the I.T. organization, my responsibilities

included producing swim lanes in Visio for roles and responsibilities

in the new organization and working directly with project leaders on

the creation of training documents and database operation user guides,

such as:

. Group interaction process maps.

. System level requirements documents.

. Software/hardware and network configuration documents.

. Departmental progress reports.

. Network mapping and interactive Visio web pages for wired and

wireless networks, LAN room equipment, power supply and fiber

optics in a High Availability system design.

Due to my expertise with Visio another large portion of my

responsibility was the creation of an interactive interface prototype

for a J2E software project which I called the United Airlines "Airport

Configuration Database," now in use by company for observing the real-

time status and reporting of I.P. assets from the each airport's

network operation center. I envisioned that in the final form, a

company president or operations VP could get real-time data and

observe the status of each network LAN room anywhere in the world by

clicking a button on an interactive world map.

Technical Writer (April 2008 - Feb. 2009), Ingersoll Machine Tool,

Inc. - Rockford IL

In the mega-machine manufacturing industry, Ingersoll Machine Tool is

a leader in the fabrication of robotic machines for milling and

shaping large forms of steel, aluminum and titanium. The machines

designed, engineered and manufactured by Ingersoll are used by the

world's commercial heavy equipment and armed forces for aerospace and

military applications, ranging from the Boeing to next generation

stealth and NASA vehicles. My responsibilities at Ingersoll included:

. Conceptualize, write and assemble user manuals for

operator/programmer, electrical and mechanical maintenance

personnel.

. Manipulate AutoDesk, Catia and Dassault drawings and capture images

for the user manuals.

. Create content via documentation residing in PLM, SAP and SmarTeam,

and from engineering and sales spec sheets for robotics,

electrical, mechanical, programmable controllers and motor

components including cooling, lubrication and fluids systems.

. Manage OEM documentation, reformat and reorganize, enabling a

customer to quickly and in full confidence, understand the complex

nature of the massive and complex robotic machinery.

. Create via photography and image manipulation, all photographs and

images of machines and components, and employ Internet web

technologies to create customer a CD interface and for use by staff

engineers.

. Improve and updated and managed the Ingersoll website and created

new content.

Sr. Technical Writer (Dec. 2004 - April 2008) Shure Electronics,

Niles IL

In the entertainment industry, Shure is a recognized professional

equipment provider for microphones and digital signal processors,

wired and wireless radio microphone systems. My functions at Shure

are conceptualizing and producing User Guides using Adobe software

including Creative Suite and FrameMaker, and creating Online Help for

professional and personal audio devices used in venues ranging from

congress to major concert venues, and corporate a/v teleconferencing.

Part of my function is to investigate and implement process

improvement and the user manual experience. Using leadership skills

honed from my experiences at Motorola, I employ concepts of strategic

thinking and tactical handling to create colorful, professional and

well organized print, graphic and multimedia solutions.

. For Agile/Eigner PLM (Product Lifecycle Management), created in-

house training materials for lifecycle management staff. This

project involved the integration of SAP and engineering tools into

a single suite of software tools, and documents describing the

management of Engineering Change Requests with the ultimate goal of

increasing time-to-market of audio products.

. Upon hiring I immediately created a tech writing department

website, now visible to the corporation.

. Coordinate and produce CD artwork with packaging staff and

marketing personnel.

. Accomplished various microphones user guides with multi-language

translation requirements.

. Key contributor for XML and participation in department document

management systems.

Sr. Technical Writer (May-Dec. 2004)

MPC Products Corporation, Skokie, IL

MPC produces aircraft parts for commercial companies and the U.S.

Department of Defense. As the only engineering-trained writer in the

engineering staff, I created and maintained technical documentation,

created and managed a Microsoft Share Point Content Management System,

and operated within the system of Agile PLM (Product Lifecycle

Management), for commercial and military aircraft and spacecraft

flight control equipment.

. Preparation of engineering documents describing product structure

and value stream map for the linear actuator group's latest Airbus

A380 prototype.

. Coordination of material planning, engineering and quality

databases required in the development of prototype formats for data

collection and publication.

. Maintenance of product configuration/shipping records for Airbus

A380 prototype.

. Interface with engineering and quality assurance groups to document

process improvements and corrective actions including instructions

used by design and quality engineers to complete customer-required

documentation.

Senior Technical Writer/Content Developer (1997-2004)

Motorola, Inc., Schaumburg, IL

Conceptualize, create and maintain customer manuals and software on-

line Help for the installation and operation of radio-dispatch

infrastructure hardware and software, and Motorola's iDEN (Nextel)

system, for commercial and government/military agency application. I

designed and developed content for customer and training classroom

based on engineering specifications and one-on-one interaction with

engineering staff and customers, adhering to corporate documentation

styles and standards for media production with Six Sigma

authentication and accuracy.

. Produced an in-house training video used to educate engineers on

product features and installation.

. Introduced concept for 911-dispatcher GUI modification for an

"always on" user help window queue.

. Created and modified cabling and electrical schematic diagrams and

organizational and training charts.

. Contributed significantly to content development department using

FrameMaker and MS Office programs, Adobe RoboHelp and Captivate for

style guides and implemented in an XML environment.

. Created User Guides including US Government audio encryption

software products.

. Created real-time alert and update documents used by field

engineers and Acceptance Test Plans (ATPs).

. Conducted and compiled results of an international survey for

communication site employee and equipment efficiency and training

effectiveness, for use at the executive level for strategic

implementation of change.

Technical Writer (1994-1997)

Ameritech (formerly SBC, now AT&T)

Hoffman Estates, IL

Collected, composed and edited Field Technician Documentation and

produced graphics for telephone equipment manuals using Adobe

FrameMaker and a variety of other software programs on various

platforms. Produced internal Ameritech corporate graphics such as

posters and Power Point presentations.

. Selected by management to become certified in RoboHelp on-line

help.

. Managed Fax-Back document fax machine server documents and system.

Media Director (1991 - 1994)

Illinois Range Co., K-Flex Systems International Division, Mt

Prospect, IL

For Hospital surgery decontamination cart washers and materials

handling (X rays) and cafeteria food service conveyors, wrote

equipment installation and operations manuals, participated and

designed tradeshow exhibitions and scripted, filmed and edited product

demonstration videos of conveyor technologies. For V.A. hospitals and

all the world's major airlines for food service cafeteria and patient

tray handling systems, produced installation and operation user guides

as well as performing the function of site installation technician.

Created and managed online presence for architect/dealer

communications. Typical customer list includes McDonald's, airlines

including United, Air New Zealand, Singapore Airlines, Air Canada, the

U.S. Veterans Administration and the casino industry.

PLATFORM and HARDWARE EXPERIENCE

All the latest versions of Windows, Macintosh, DOS, all software and

hardware required for networking and print production graphics and

intranet communications, network routing, configuration, data and

voice transmission, VoIP, encryption, and 4-color press operations and

film separation production, video and audio production, scripting

editing and presentations, video security systems, VPN, audio/video

conferencing.

SOFTWARE APPLICATIONS

Visio for Process Mapping and swim lanes, Adobe Creative Suite

including Acrobat, FrameMaker,

In-Design, GoLive, PhotoShop, Illustrator, ProVision, Microsoft Office

and PowerPoint training and animations, FrontPage, RoboHelp online

help, HTML, DHTML, Canvas, Dreamweaver, PageMill, PageMaker,

CorelDraw, Paint Shop Pro, Quark xPress, Catia/Dassault, Eigner/Agile

and SAP, ArborText Epic XML Editor, and Adobe Captivate for online

training. Extensive telecommuting use and testing of new and existing

software for teleconferencing and eLearning, web broadcasting.

EDUCATION AND AWARDS

BFA Cinematography: University of Wisconsin-Milwaukee, 1983.

Papers and Authorships

White Paper: Web broadcasting for organizations involved in training

scenario generation

Tradeshow Hall Intra-facility Video Broadcasting

Awards, Classes and Certificates

Certified: RoboHelp Online Help Creation, Six Sigma Training, iDEN

(Nextel) Radio Infrastructure

CGISS (Commercial, Government and Industrial Solutions Sector) Radio

Infrastructure Networks, Performance Awards for Performance Excellence

Award: Producer of the Year 1995 (Wheaton Television)

Certified: TV Studio Production, Guelph University, Ontario Canada

Favored Classes:

Writing Effective User Guides, Managing Projects in Organizations,

Creating Effective Presentations, Team and Project leadership, Six

Sigma training

PERSONAL INFORMATION

Born: St. Paul MN 1960 Raised: Toronto, Ontario (dual citizen 1969-

1986)

Interests: Airline, Hospital and Telecom industries, DoD and military

equipment, building and working with networks and computer

infrastructures, cartography and maps, video production, online

training, programmable controls and machine production, high

technology and robotics.

Contact this candidate