Customer Service Administrative Assistant

Rashanna Rogers

**** ******** ******* #*

Branson, MO 65616

Phone: 417-***-****

Email: ********@*****.***

OBJECTIVE

To obtain a HR/Office Management position with a company in which I

can establish a long-term career.

SUMMARY OF QUALIFICATIONS

Customer service, human resources, and telemarketing sales

for total of fourteen years. Administrative Assistant duties

for approximately eleven years.

Light accounts payable, receivables, timecards, taxes, and payroll.

Computer skills include Microsoft Word and Excel, Outlook

Express, ResortIQ, Magna, LAWSON, 10-Key ability, oral and

written communications skills, and Internet.

Limited skills include Access, KRONOS, ADP, and QuickBooks.

Cross-trained in Contracts, Front Desk, Gifting, Welcome

Center, Switchboard Operator, Verification

Department, Bookkeeping, and various Accounting duties.

PROFESSIONAL EXPERIENCE

2007-Present Human Resources Manager, Westgate Resorts

Maintain and keep records of workers compensation incidents.

Interview and forward applications on potential employees for open

positions.

Respond to inquiries regarding policies and procedures.

Handle over 350 employees with any concerns/questions

regarding insurance, payroll, vacation/sick time, leaves of absence, etc.

Counsel management staff in employee relations issues.

Conduct exit interviews.

Prepare appropriate documentation in order to comply with Human Resources

operations.

Attend unemployment hearings as necessary.

Perform background check as needed.

Weekly preparation of job opportunities within property.

Attend daily briefing or staff meeting as mandated.

Supervise over two employees while adhering to company policies and

procedures.

Perform any Title VII investigations.

Conduct Annual Anti-Discrimination training with all supervisors and

managers.

Conduct bi-weekly New Hire Orientation classes.

Order supplies as needed to maintain HR office needs.

PROFESSIONAL EXPERIENCE

2005-2007 Executive Assistant/Office Manager, Cross Creek Communities

Ensure guests are properly assisted and/or referred to

proper departments. Properly check customers in when necessary.

Assist with typing contracts for new and existing

customers. Assist Verification Officer when necessary with

the proper verification of contracts with

customers and obtain signatures where required.

Establish and maintain various office documents.

Sort, alphabetize, and file correspondences, records, and contracts.

Assist with processing down payment monies, monthly

payments, or refunds on Credit Card Machine,

as well as keep track of batch out report each night.

Ensure Accounts receivable and Accounts

Payables are entered, documented, paid and filed on time.

Assist with any data compiling; help prepare weekly and

monthly spreadsheets for sale representative's weekly pay and monthly

bonuses.

Ensure the timely notification to all eligible participants

of the various benefit plans. Including data analysis,

notification documentation, follow-up

documentations, enrollment verification, and data retention.

Calculate and fax the timesheets on a weekly basis.

Routine payroll processing, input, and reporting functions.

Ensure new applicants are welcomed properly;

file new hire, termination, and other documents on all

employees. Help assist other staff with answering

telephones, filing, record keeping and other miscellaneous departmental

duties.

Assist the Accountant with bank

reconciliation on a daily, weekly, or monthly basis, as requested.

Draft any memos, faxes, letters, etc.

as needed for customers, management, or company owners.

Run errands, pick up and deliver mail, distribute payroll, and make bank

deposits.

PROFESSIONAL EXPERIENCE

2005-2005 H.R. Benefits Specialist I, Great Southern Bank

Ensure the timely notification to all eligible

participants of the various Great Southern benefit plans.

Including data analysis, notification documentation,

follow-up documentations, enrollment verification, and data retention.

Ensure full compliance with all COBRA notification

requirements, including: qualifying event notification, record keeping, and

follow-up.

Ensure the timely distribution of all benefit related

notifications. Including: quarterly 401(k) statements,

open enrollment notifications, special event notices, and disclosure

requirements.

Assist new enrollees with questions

regarding benefit coverage's, provisions, and exclusions.

Assist the payroll specialist with routine

payroll processing, input, and reporting functions.

Assist other members of the Human Resource Department

with welcoming applicants, answering telephones, filing,

record keeping and other miscellaneous departmental duties.

PROFESSIONAL EXPERIENCE

2001-2005 Administrative Assistant, Spinnaker Resorts

Prepare and account for cash, gift cards, and checks for the gifting

department daily.

Prepare and track daily account of spiff money.

Submit check requests weekly to corporate for reimbursement of spiff money.

Human Resource tasks related to administration new hires, maintain employee

files.

Prepare and calculate timecards when needed.

Accounts Payable tasks related to preparing and submitting

check requests and invoices to corporate office weekly.

Process and distribute all incoming mail and paychecks.

Greet customers daily in person, by

telephone or via e-mail. Direct to proper departments.

Customer Service issues negative or positive for all current and new

customers.

Type various correspondence, memos, and reports for Administrator.

Type contracts for new and existing customers.

Verify contracts with customers and obtain signatures where required.

Contact title, attorney, or financial companies in

reference to customers' contracts, deeds, or payments. Look up equities for

customers.

Prepare and process contracts for the corporate funding department.

Establish and maintain various office documents.

Sort, alphabetize, and file correspondences, records, and contracts.

Maintain office supplies on a bi-monthly basis.

Staff Assistant

Greet, check-in, and gift customers' daily.

Run credit cards for purchases, refunds, and monthly payments.

Track petty cash and make bank deposits.

Assist with any data compiling;

help prepare weekly and monthly spreadsheets reports to corporate.

Maintain office supplies on a monthly basis.

Direct customers to appropriate departments. Record and relay messages, if

necessary.

Customer Service issues negative or positive for owners.

Accounts Officer

Solve customer service issues, positive or negative, in person, e-mail or

via telephone.

Type various correspondence, memos, and reports for the Sales and

Administrative staff.

Type contracts for new and existing customers.

Prepare and process contracts for the corporate funding department.

Figure monthly bonuses for the Verification Department.

Human resource tasks related to sales department new hire and termination

paperwork.

Maintain personnel files.

Run errands, delivered mail and paychecks.

Answered switchboard and directed calls to proper departments.

PROFESSIONAL EXPERIENCE

1999-2001 Telemarketer/Telemarketing Manager, Surrey Vacation Resort

Call and sell customer vacation packages.

Evaluate sales goals and maintain standards set by upper management.

Organize and file daily records of sales.

Back-end closer for telemarketers.

Human resource tasks related to new hires, evaluations, and termination

paperwork.

Process credit cards, money order and checks by phone for payments.

PROFESSIONAL EXPERIENCE

1998-1999 Cashier, Country Mart

Greet customers and direct to various locations.

Check out customers' orders and bag groceries

Count down register daily.

Stock and face shelves on occasion.

CERTIFICATES/AWARDS/DEGREES

Notary Public 08/2010-08/2014

A.A. Degree - Columbia College 07/2008

Sigma Beta Delta 05/2009

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