Customer Service Manager
Resume:
Megan J. Kelly
Metairie, La 70006
OBJECTIVE: To pursue a career in sports medicine and rehabilitation as a physical therapist; exercise my
skills and abilities by working in a rehabilitation environment; be a satisfying therapist that meets the desired
needs of patients; open a rehabilitation center
EDUCATION: Dillard University
B.S. Natural Science and Public Health
(Physical Therapy)
Graduated: Spring 2010
WORK
EXPERIENCE:
*Currently, I have no clinical experience in a therapeutic environment, however, I am willing and open to be
trained and supervised on my progression
October 2009 to present
Harrah’s Casino
Valet Cashier
* Assist guests with retrieving their vehicle
* Collect payment for parking, if necessary
* Log in keys of arriving vehicles
* Distribute keys being requested by the guests for their vehicle
* Provide excellent customer service
* Provide an upbeat and positive attitude
June 2008 to present
Floor and Décor
Product Specialist
* Assist the customer with remodeling ideas to jump-start their renovation projects
* Suggest the best products and services for their projects
* Provide excellent customer service
January 2008 to June 2009
Home Depot
Flooring Specialist
* Assist customer with setting up installations of flooring and blinds through an ordering system
* Assist the customer with remodeling ideas to jump-start their renovation projects
* Suggest the best products and services for their projects
* Provide excellent customer service
November 2006 to May 2007
Lowes Improvement Center
Flooring /Customer Service Associate
* Assist customers
* Provide excellent customer service
July 2004 to July 2007
RGIS Inventory
Associate Area Manager (AAM)
* Assist regional/ district manager (running stores)
* Overseeing team members to ensure accuracy & productive count
* Training auditors to become team leaders
* Training and answering questions and concerns from team leaders
* Was assigned a team of auditors to properly train and motivate to
move to higher levels in the company
* sometimes counted store merchandise by 10 key SKU numbers by touch & sight
Team Leader Auditor
* Assist regional manager (running stores)
* Overseeing team members to ensure accuracy & productive count
* Count store merchandise by 10 key SKU numbers by touch & sight
November 2002 to January 2004
McDonald's Corporation
Cashier
* Provide accuracy when taking orders
* Efficient when delivering orders
* Greeting customers with a positive attitude
* Provide customer satisfaction
SEASONAL:
March 2008 to June 2008
Alamo Services
Security
* Check badges for entrance
* Monitor activity and set ups
* Delegated individuals through proper entrances and exits
Christmas 2005
SEARS
Loss Prevention
* Observe suspicious customers on camera to prevent shoplifting
* Observe employees to prevent internal shoplifting
VOLUNTEER EXPERIENCES:
McDonogh No. 35 Senior High School
Co-Sponsor
School Year 2004-2007
* Trained students to learn routines & develop style
* Create squad budget
* Design squad uniforms
Megan J Kelly
3400 Kent Ave #L206 Phone: 504-***-****
Metairie, LA 70006 e-mail: abk3wl@r.postjobfree.com
CONFIDENTIAL
Ladies and Gentlemen
I am a graduate of Dillard University in New Orleans. I received my B.S. in Natural Science and
Public Health with concentration in Physical Therapy. My career goal is to become a physical
therapist working in the field of sports medicine and rehabilitation. My education along with my
years of experience has prepared me to be a team player for planning, developing, leading and
implementing projects efficiently and effectively. I am applying for an open position that matches
my future career goals within your organization.
Currently, I am employed at the Floor and Decor as a product specialist and Harrah’s Casino as a
valet cashier. My position as a product specialist allows me to exercise my ability to be creative
when helping customers make decisions with renovating their homes. My position as a valet
cashier allows me to become active with guests and fulfill their request of their vehicles. Being at
Floor and Décor and Harrah’s Casino requires me to provide excellent customer service. I strive
to raise the bar in my department and for the company.
My unsupervised and supervised experiences have been challenging, exciting and rewarding to
my career of becoming a physical therapist and could be of value to your organization when
achieving strategic goals. Even though I lack the clinical experience that is needed of me, I have
been modeled into a creative, reliable, and efficient individual. Throughout my job career, I have
sharpened up my skills of being a team player, a leader, a mentor, and a listener. In addition, my
enthusiasm and efforts as a team player to respond to new tasks will allow me to provide superior
assistance within your organization.
Please grant me the opportunity to discuss my qualifications in a personal interview. I can be
reached at my e-mail address, abk3wl@r.postjobfree.com or 504-***-**** (cell).
Sincerely,
Megan J Kelly
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