Objective

Experienced, dedicated, and result-oriented professional seeking an

innovative and challenging position within the customer service field.

Enjoys providing professional and friendly service to customers making

their experience go beyond expectations.

Skills Summary

Administration support Implanting new Organized

Cash handling policies/procedures Outbound calls

Checking for accuracy Inbound calls Prioritize tasks

Compiling data Microsoft Excel Relating to people

Creating a positive work Microsoft Outlook Remedy

environment Microsoft PowerPoint Responsible

Customer Seeing different points

specific/supplied Microsoft Word of view

programs Money deposit prep Team player

Delegating tasks Motivating people Training

Detail oriented Multi-Tasking

Education & Awards

8/09 - current university of phoenix (Bachelor of Science - Psychology)

2010 - Extensive on-the-job training in customer service

2010 - itil v3 foundations certificate

2006 - Multiple "employee of the month"awards

2005-2006 Deca President at Mesa RiDGe HiGh school

2004, 2005, & 2006 - "Great Officer" award for deca

2004-2006 Future Business leader of America (FBLA) member

2003-2005 Deca TREASURERS at mesa ridge hiGh school

Employment History

1/07 - Present - General Dynamics I T - COLORADO SPRINGS, CO - CUSTOMER

SERVICE REPRESENTATIVE/CALL CENTER (TEMP HIRE 1/07 - 04/07) (1-866-439-

8737)

11/06 - MARK S. HANCHY LAW FIRM - COLORADO SPRINGS, CO - RECEPTIONIST (TEMP

HIRE)

11/05 - 3/07 pUMP-IT-UP - COLORADO SPRINGS, CO - sHIFT MANAGER and party

COORDINATOR/party ATTENdANT

5/05 - 2/06 - SIHA INLINE HOCKEY ARENA - COLORADO Springs, CO

Professional Experience

Customer service - General Dynamics

. Work with secure data for secure customers to meet special

requirements

. Provide customer service to both internal and external customers

. Locate correct engineers and dispatch new service requests

. Dispatch calls worldwide for multiple contracts

. Updating customer on behalf of the engineer

. Open, monitor and closure work order tickets

. Outbound calls

. Inbound calls

. Work with customer supplied programs to include IBIS and Remedy

. Preparing reports

Customer service - Mark s. hanchy law firm

. Greet and announce clients

. Answer phones

. Direct calls

. Update client files

. Responsible for ensuring court documents were delivered and signed at

the county courthouse

Shift MANAGER & coordinator/ATTENDANT - PUmp-it-up

. Schedule personnel to support up to four parties in separate rooms

. Responsible for opening and closing the store

. Responsible for managing the monetary transactions for the parties, to

include credit card transitions

. Booking parties

. Coordinate food requirements

. Ensure extra supplies were on hand

. Make sure customer's expectations were met

. Prior to end of day closing, ensure the facility is clean and prepared

for the next day's activities

. Welcome customers and discuss party plans upon arrival

. Show and discuss a safety video with the attendees

. Assist and supervise the children to ensure their safety

. Manage party supplies and gifts for the function

. Provide set up, serving assistance and clean up to individual parties

Customer service - siha inline hockey arena

. Manage and operate concession stand

. Perform cashier functions

. Food preparation

. Training new personnel

. Clean up of food area and customer seating area

Volunteer Experience

Headed up a youth leadership group

Stephen Minister for Holy cross lutheran church - Christian Care support to

bereaved, hospitalized, terminally-ill, separated, divorced, unemployed

and/or others facing a crisis or life challenge

soup kitchens

supported volunteer programs to distribute clothing to homeless

worked at community nature trail

assisted indian reservations to rebuild homes

honduras mission trip

"where the spirit leads" - provided support to numerous organizations in

need

References

Available upon request

Contact this candidate