Human Resources Quality Assurance

Nasrin R. Jordan

Nasrin R. Jordan

*** ******* ***** *** **********, PA 15068

724-***-**** ************@******.***

Profile

A dedicated human resources professional with 24 years of success in all aspects of corporate staffing, business

management, benefits administration, and employee relations. Excellent communication and interpersonal skills, adept

in coordinating efforts of internal and external partners to achieve common goals. Experienced in improving processes

and procedures for increased productivity while reducing staffing costs. Provide quick diagnosis of systemic issues,

create resolution plans, and implement corrective actions. Able to establish and maintain positive relationships with

employees and executives at all levels with outstanding presentation skills. Fully literate in federal employment law and

regulatory compliance issues. Frequently recognized for superior work ethic and results.

Core Competencies

Staffing Requirements Team Development Succession Planning

Executive Recruitment Compensation Structures Employee Benefits

Onboarding/Orientation Performance Management Regulatory Compliance

Professional History

Recourse, Inc. / ProServ, Inc. / Quality Consultation Services, LLC, New Kensington, PA / Morgantown, WV

Owner / Vocational Expert, 1997 – Present

Direct all business operations of a vocational rehabilitation services firm supporting a client base that includes

insurance companies, attorneys, third party administrators, and state agencies. Manage all Human Resources matters

across an enterprise that encompassed three organizations:

Facilitate all marketing initiatives – leverage effective referral building and networking strategies to establish

new business relationships

Manage staffing, associate training, and performance management; conduct performance evaluations and

provide guidance geared toward professional development

Identify key personnel for advancement into positions of higher responsibility to strengthen the organization

Develop and update the employee handbook to reflect the corporate culture and support the mission and

vision of the company

Analyze and rapidly resolve personnel problems; maintain related documentation

Develop and implement corporate policies and procedures and monitor team activities to ensure compliance

with internal guidelines and government requirements

Oversee payroll, compensation structures, performance evaluations, program development, and the health

benefits program

Perform long term and permanent disability evaluations on behalf of clients – conduct plaintiff evaluations to

assess vocational rehabilitation potential; review all medical, employment, and wage records

Review all medical, employment, and wage records in preparation for response to insurance, legal, Workers’

Compensation, Social Security Disability claims, etc.

Administer tests; perform transferable skills analyses; and conduct labor market surveys to gather information

on current employment, wages, and jobs availability

Coordinate with physicians and health care facilities to identify clients’ physical and mental capabilities to aid in

counseling on vocational alternatives and/or retraining

Conduct assessments and testing to formulate vocational goals; facilitate participation in workforce re-entry

programs

Coordinate with employers on modifications to job duties according to medical restrictions and employee’s

functional assessment; conduct job analysis to ensure appropriate and compatible placement

Coordinate and attend appointments with health care providers to assist with return to work activities

Provide expert testimony during legal proceedings

Prepare detailed reports and maintain thorough case documentation

Page One of Two

Nasrin R. Jordan

Nasrin R. Jordan

120 Dogwood Trail New Kensington, PA 15068

724-***-**** ************@******.***

Professional History, continued

Options, Morgantown, WV

Vocational Rehabilitation Consultant / Supervisor, 1995 – 1997

Supervised a staff of professional consultants in providing vocational counseling services

Conducted performance evaluations; managed client service issues, and provided coaching and mentorship to

team members

Tracked and monitored all business activities to ensure compliance with Workers’ Compensation laws,

regulations, and internal Quality Assurance guidelines

Conducted initial vocational assessments; coordinated medical services; and provided interest/aptitude

testing, vocational counseling, and direct job placement; facilitated return to work and job modifications

Established relationships with new business partners, substantially growing the West Virginia client base

As one of 20 consultants, maintained a full caseload and personally achieved 50% of the company’s monthly

financial goals

Genex Services, Inc., Pittsburgh, PA

Vocational Case Manager, 1993 – 1995

Performed vocational and medical case management – conducted initial assessments of disabled workers

Counseled individuals and provided options to motivate sense of well being and self-development

Liaised with all parties and consolidated data for monthly reports

Vocational Rehabilitation Services, Inc., Bridgeville, PA

Vocational Specialist, 1992 – 1993

Assessed transferable skills and aptitudes; directed clients to alternative employment and/or retraining

Collected and analyzed data; developed and implemented a plan for re-employment of disabled workers

Instructed clients on work-readiness skills through lectures, group exercises, and seminars

Concord College Upward Bound, Athens, WV

Counselor/Coordinator, 1990 – 1992

Coordinated the college admissions process and provided academic and career counseling

Scheduled and coordinated administration of academic achievement instruments

Interpreted academic records and school policies to maintain scholastic performance and eligibility for

Financial Aid

West Virginia University, Morgantown, WV

Advisor/Counselor, 1986 – 1987

Developed new counseling, motivational, and student assistance programs for US and international students

Involved in all aspects of personal problem solving such as resolution of family issues and impact on academic

performance

Education

West Virginia University, Morgantown, WV

M.S., Business Administration / Industrial and Labor Relations, 1987

M.A., Foreign Languages, 1987

B.A., Foreign Languages, 1984

References Available Upon Request

Page Two of Two

Contact this candidate