Manager Customer Service

Lesley Nuñez

** ******** ****** ******** ** ***** *******@***.*** home: 845- 863- 0032 cell: 646-***-****

Profile:

Highly accomplished professional who seeks to contribute experience and education to a challenging Administrative/Clerical position. Five

years of extensive Administrative responsibility that encompasses Project and Document Management, Financial Analysis, and Public Relations.

Excellent organizational and interpersonal skills; confident and poised with interactions on all levels.

Relevant skills:

Spreadsheets/Repots MS Office Customer Service

Database Administration Bilingual- Spanish Front Desk Reception

Records Management Typing-35wpm Data Entry

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Education: Fall 2009 – Spring 2010 Dutchess County Community College Poughkeepsie, NY

Business and Accounting Courses

August 2005 State University of New York at Albany Albany, NY

Bachelors of Arts – Psychology

Experience:

April 2010 – present Verisma Systems Inc. Newburgh, NY

Release of Information Specialist

Responsible for processing and reviewing the release of protected health information and ensuring that only authorized individuals

receive access to such information. Handle a variety of request from other health care providers, insurance companies, attorneys,

utilization review organizations, patients, and government agencies.

Relieve site manager from answering incoming phone calls and faxes.

Carry out data entry functions using Record Jacket Release Manager Software.

April 2009 - August 2009 Sheldrake Organization, Inc Poughkeepsie, NY

Senior Office Assistant

Performed clerical and financial record keeping functions of a complex nature for a Housing Redevelopment under the LIHTC

guidelines. Assisted with tenant selection and investigation into the background of new applicants and existing tenants. Verified tenant

incomes and determined rents subject to the LIHCT guidelines.

Increased office productivity by reorganizing both database and physical office files ensuring easy retrieval of pertinent tenant

information.

Coordinated a large scale lunch program that served tenants and the community as well as helped meet LIHTC guidelines.

Managed office in the absence of the Property Manager.

January 2008 - April 2009 Newburgh Housing Authority Newburgh, NY

Administrative Assistant

Provided assistance for the Financial Manager and for two subsidized housing programs and administered special projects ordered by the

Executive Director. Maintained office environment by answering multiple-line phones, filing, completing word processing and data entry

tasks, and scheduling all inspections for the Housing Choice Voucher Department.

Conducted re-certifications annually for over 300 Housing Choice Voucher clients for determination of program eligibility.

Coordinated the establishment of an on-site Homeownership program ran by HOGAR. Inc.

November 2005- August 2007 Infotrak Record Management Cornwall/Newburgh, NY

Lead Release of Information (ROI) Specialist

Oversaw the responsibilities for the appropriate release of medical information, which involved extensive knowledge of HIPPA and

heavy interaction with ROI staff, patients, doctor offices, other hospitals, attorneys, insurance companies, and human service agencies.

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Performed data entry through MRO system and facilitated a number of clerical/administrative tasks. Reported site condition and

progression of work activity to the CEO.

Organized and redeveloped a systematic workflow that helped eliminate months of backlog.

Increased efficiency by training staff in multiple functions.

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Volunteer Experience:

Patient Registration Volunteer, St. Francis Hospital, 2010 Poughkeepsie, NY

RMHC Volunteer, Albany Medical Center, 2004 Albany, NY

Peer Counselor, Middle Earth Peer Assistance Program, 2003 Albany, NY

HIM Volunteer, St. Luke’s Cornwall Hospital, 2000-2001 Newburgh, NY

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