Customer Service Manager
Resume:
Lauren "Tyler" McCall
*** ******** ****, ********* **
Tuscaloosa, AL 35401
abk3s8@r.postjobfree.com
Education:
High School, Forest High School, Ocala, Florida, 2004; member of National
Honor Society, graduated with honors
Bachelor of Arts, University of Florida, Gainesville, Florida, 2008; Magna
Cum Laude
Major in History with a Minor in French
Final GPA: 3.66
Master's of Arts, Columbia University, Paris, France, expected completion
Fall 2010;
French Cultural Studies in a Global Context
Honors/Achievements:
President's list, Fall 2004
Dean's List, Spring and Fall 2005
Elected Golden Key Honors Society, Spring 2006
UF in Cambridge Study Abroad Program, Summer 2005, University of Cambridge,
UK
UF in Paris Study Abroad Program, Summer 2007, Paris Research Center at
Reid Hall, Paris, France
Senior Thesis, Fall 2007-Spring 2008: "The Exchange of Court Culture
between England and France under the court of Henry II and Eleanor of
Aquitaine as reflected in the Lais of Marie de France"
Master's Thesis: "French Fashion and Globalization: Why Paris, Fashion
Capital Can No Longer Be Mapped"
Work Experience:
Intern, May 2010-July 2010
Women's Wear Daily, Paris, France
- Wrote short stories for the paper; completed research for
journalists; attended events and took notes in the place of the beauty
editor; ran various errands for the office; updated archive on Karl
Lagerfeld; assisted staff as requested
Nanny, September 2009 - July 2010
Paris, France
- Responsible for watching 3 children (ages 3, 8, and 9) 4
evenings a week, with additional days when necessary; picked them up
from school, ensured they received afternoon snack, assisted in the
completion of homework, helped in the teaching the basics of English;
other activities when and where required
Full Time Sales Leader, May 2009 - August 2009
Lane Bryant, Gainesville, Florida
- Transferred to Gainesville as it is a bigger volume store which
resulted in more responsibilities; directly in charge of sales and
floor plans of Cacique, the intimates department; ran the store with
the other FTSL in the absence of a permanent Store Sales manager, as
the position remained unfilled during the duration of my employment;
thus worked directly with both District and Regional Sales Managers to
ensure smooth operation of the store
Full Time Sales Leader, February 2009 - May 2009
Lane Bryant, Ocala, Florida
- held keys to store; acting store manager in the absence of Store
Sales Manager; responsible for maintenance and Merchandise Mapping
of Cacique, the intimates department; handled shipments and
placement of merchandise according to floor plans; designated tasks
and coached Style Experts for the betterment of the store; provided
customer service and handled customer complaints; worked directly
with Store Sales Manager to run the store; handled bank deposits;
helped plan special events; participated in conference calls with
the District Manager
Pricing Associate, July 2008 - February 2009
Old Navy, Ocala, Florida
- held keys to store and safe, as well as alarm codes; led a team in
markdowns, marketing, and pricing issues; handled shipments and
placement of merchandise; handled and counted money; provided
customer service and assistance
Substitute Teacher, March 2007-May 2009
Alachua County School Board, Florida
- in charge of the classroom in the absence of the teacher; provided
order to maintain an educational environment; earned the respect of
the students in order to further their own education
Part Time Key Holder, April 2006-October 2006
Lane Bryant, Gainesville, Florida
- opened and closed the store; received and processed shipments; in
charge of maintaining Cacique, the intimates section of store;
designated tasks to Style Experts; handled bank deposits; helped
run special events and floor sets; participated in conference calls
for the district
Style Expert, January 2006-April 2006
Lane Bryant, Gainesville, Florida
- cleaned dressing rooms and maintained general store order; provided
customer service; replaced merchandise on the sales floor
References available upon request.
Contact this candidate