Manager Active Directory

technical skills

ACTIVE DIRECTORY TRACK-IT

WINDOWS NT, 2000, 2003 SERVER MICROSOFT OPERATIONS

MANAGER (MOM)

MICROSOFT IIS WINDOWS SOFTWARE UPDATE SERVER

(WSUS)

MICROSOFT GROUP POLICY SYMANTEC ANTI VIRUS

EXCHANGE 5.5, 2000, 2003 SYMANTEC GHOST

Clarify Guardian Edge

SMS HP Insight Manager

SQL 2000 Manage Engines Operations Manager

TCP\IP Microsoft Office Suite (Outlook,

Excel, Visio)

DNS Local Area Network (LAN)

DHCP Wide Area Network (WAN)

SNMP Symantec Back UP Exec.

SMTP Veritas Net Back UP

NTP Adobe Acrobat

HP Open View Citrix

Remedy VMware

McAfee AntiVirus Terminal Services

About Me:

< OUTSIDE THE BOX THINKER WHO USES BOTH HIS EXPERIENCES IN

INFORMATION TECHNOLOGY AND LIFE TO DEVELOP SOLUTIONS WITH THE

COMPANY AS A WHOLE IN MIND.

< Motivated problem solver who proactively looks for trends and

solves the issue at its root rather then provide patch work

solutions.

< Believes in communicating knowledge and ideas through

collaborative meetings, knowledge bases, and technical

documentation.

PROFESSIONAL EXPERIENCE:

MRI - LEGG MASON - BALTIMORE, MD ~ NOV. 2007 TO JULY 2009

Desktop Support Analyst

< Provided Tier 2-3 trouble ticket support for over 1,500 high

demand users.

< Acted as the Subject Matter Expert and main point of contact for

Campus Support for McAfee Anti Virus and Guardian Edge hard disk

encryption.

< Scripted many daily tasks such as adding and removing printers,

PC defrag and clean up, and software installs.

< Oversaw and aided in multiple large department relocations and

equipment moves.

< Participated in and helped plan for Disaster Recovery exercises

and procedures.

< Collaborated with multiple divisions to come up with cost and

time saving procedures.

< Implemented training program to increase overall knowledge of

commonly used applications.

< Wrote install and technical guides for many in house developed

applications to be used by technical staff.

TEKsystems- Constellation Energy- Baltimore, MD ~ June 2007 to September

2007

Help Desk Analyst II

< Perform daily task for Windows 2003 network environment.

< Respond to request via telephone, voicemail, and e-mail.

Remotely access user's workstation to troubleshoot and resolving

technical issues.

< Logs and maintain customer request with Magic/SDE tracking

systems.

< Responsible for managing clients Outlook and Active directory

accounts.

< View and confirm granted access request information before

issuing access to shared servers and applications.

< Troubleshoot VPN and remote connections for Laptop and MDT

tablets.

< Enable and reset token and mainframe accounts.

National Aquarium in Baltimore - Baltimore, MD ~ June 2006 - October 2006

Computer Systems Technician Lead

< Responsible for System Admin and Helpdesk functions for over 500 users.

User management, trouble ticket resolution, tape back-ups.

< Created various tools to aid the Helpdesk staff as well as end users

using custom MMC's.

< Main contributor in hardware refresh, including scheduling, recovery, and

transfer of user data and programs and overall user satisfaction.

< Wrote Tips and Tricks articles in the company newsletter to educate end

users and reduce incoming call volume.

Mantech-IST- Chantilly, VA ~ 2005 -2006

Lead Help Desk Analyst/ Jr. System Engineer.

< Engineered and installed, managed large scale DoD redundant Disaster

Recovery system solutions for the following applications Symantec Ghost,

Symantec Antivirus Corporate Edition, Windows Software Update Service,

Sanctuary Device Controller, Quest Intrust, Intuit Track-IT, HP Insight

Manager, Manage Engine OpManager, in a Window 2003 Active Directory

environment.

< Installed and configured MS SQL Server 2000 to support numerous front end

applications.

< Helped in development of Standard Operation Procedures, White Papers, not

only for particular applications, but the system and their responsible

parties as well.

< Preformed duties typically associated Hardware Technician including,

hardware maintenance on HP Servers, Dell PC, HP and Cybex KVM's, Cisco VOIP

phones.

< Acted as Lead Software and Hardware Purchase Requisitioner, performing

product research, testing and final product acquisition using Peoplesoft.

< Engineered and proposed Network Time Protocol Server solution to ensure

accuracy, and synchronization of Network and Systems Services.

< Responsible for training new employees on the complex network

administration, and help desk tools, as well as giving them a basic

overview on the overall system design and architecture.

< Aided in the development and roll out of 10 new sites, including

performing initial site surveys, creating Active Directory\ Exchange

account user, creating users smart cards, adding and creating IP Addresses

Zones in DHCP for their workstation, servers, and VOIP phones.

Lockheed Martin - CPSI: SSA - Woodlawn, MD ~ 2004 - 2005

Windows Image Capture Specialist

< Tier III systems support for the 30,000 + user Social Security

Administration Image Capture network.

< Responsible for managing Remedy ticket queue ensuring that the

responsible parties received the ticket and following up to ensure end user

satisfaction.

< Advanced Windows 2000 Server trouble shooting of network applications,

and protocols, including Ascent Capture, Message Plus Openview, IBM DB 2,

Argent, TCP/IP, PCML, DNS, and DHCP.

< Advanced Windows 2000 Server system configuration, and implementation,

and upgrading through manual means as well as Windows Remote Desktop Tool.

< Ensured Image Capture Servers system configuration compliance and

standardization through development of SOP's and policies.

OAOT/ Titan - Office of Naval Intelligence - MD ~ 2003 - 2004

Systems Technician

< Responsible for implementing all Remedy System Manager changes and

proposing helpdesk trouble tickets solutions and architecture design.

< Lead Advisor on Remedy Consolidation Program.

< Lead Server Installer in charge of coordinating, implementing, and

configuring TS-SCI Windows Active Directory domains for multiple off site

installs including the Pentagon, Navy Top Gun School, CIA and DIA as well

as many other intelligence based site around the world.

< Preformed Tier II\III Systems Support and Training for JDISS Intel users

as well as their Systems Administrators advising and supporting them on

System Migrations and Updates.

< Preformed operational evaluations of both commercial and government

software applications and patches to ensure reliability and compliance with

DoD standards.

< Managed all aspects of JDISS helpdesk including assigning tickets,

writing SOP's, and providing training on intelligence based applications as

well as Microsoft based applications.

< Installed, configured, and troubleshot mission and intelligence

applications including JTT, BVI, STK, C2PC, and Flight Control as well as

many commercial based applications.

< Designed easy to use web based Help Desk work flow tutorial to for Tier I

Help Desk Support Staff, to easy in the efforts of the Remedy Consolidation

Program.

< Proposed and implemented Symantec Ghost as a solution for large automated

installations of windows clients.

Aberdeen Proving Grounds - Aberdeen, MD ~ 2002 - 2003

Information Security Officer

< Responsible for base network security, virus prevention, and DOD IAVA

compliance using various system and network monitoring and vulnerability

assessment tools including SNORT, Zone Alarm, STAT, MSS, and ISS.

< Researched and Approved software and hardware for uses on a government

domain.

< Prepared vulnerability trend and analysis reports and presentation for

government DoD officials.

< Implemented new security updates and patches using SMS remote

administration tool.

Air Force - Ellsworth AFB, SD ~ 2000 - 2002

Computer Systems Operation

< Responsible for rapid world wide deployment of communications support to

DoD Theaters, including design, and configuration, of deployed base

networks through implementation of networking equipment, CISCO routers,

switches and hubs, Windows NT Domain Controllers, Exchange Servers, KIV-7

and 19's, and NES's all through a mobile satellite reach-back.

< While deployed to Al Jaber Air Base, Kuwait during Operation Enduring

Freedom administered base domain with over 2000 users.

CERTIFICATIONS AND TRAINING:

< US AIR FORCE AIR EXPEDITIONARY AWARD

< US Air Force Commendation Medal

< US Air Force Ellsworth AFB "Airmen of the Year" award

< MCSE Windows NT and 2000

Education:

KESSLER TECHNICAL SCHOOL - KESSLER AFB, MS ~ OCTOBER 2000 - JANUARY 2002

. Completed Communication Operations Training with a 95% test average.

Top in class.

US Air Force Basic Military Training - San Antonio, TX ~ September 2000 -

October 2000

. Graduated Honor Graduate

Perry Hall High Senior High School - Baltimore, MD ~ 1996 - 2000

Shawn Davis

3700 North Charles St.

Apt 209

Baltimore, MD 21182

Ph# 410-***-****

abk3s4@r.postjobfree.com

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