Customer Service Technical Support
Resume:
Meredith L. Ashby
Galloway, OH *3119
********.*****@*****.***
Education:
Bachelor of Science Degree in Business, August 2005
Full Sail University, Winter Park, Florida
Graduated in top three percent of class with perfect attendance and
3.94 GPA
Associate of Science Degree in Recording Arts, September 2004
Full Sail University, Winter Park, Florida
3.64 GPA
Business and Customer Service Skills:
. Excellent written and verbal communication skills
. Excellent multi-tasking ability
. Extremely detail-oriented
. Proficient in business writing
. Positive attitude in all customer and team member interactions
. Preparation, tracking, and logging of deposits
. Proficient in Microsoft Office Suite (Word, Excel, Outlook,
PowerPoint)
. Experienced with preparation and analysis of business plans
. Experienced with the creation and implementation of budgets and action
plans
Work Experience:
Dish Network, Columbus, Ohio, December 2009 - Present
Title: Technical Support Representative
Provides exceptional customer service and technical support to
customers over the phone. Assists customers with billing and service
questions, as well as equipment specifications and troubleshooting.
Maintains high quality standards consistently. Focuses on one-call
resolution for every customer by utilizing tools efficiently. Delivers
friendly and sincere assistance to all callers, focusing on creating
customer loyalty and a great experience every time.
The Bose Store, Columbus, Ohio, July 2007 - August 2009
Title: Lead Demonstration Specialist
Provides the highest level of customer service and customer
experience to all who enter the store, call on the phone, or email.
Demonstrates and explains the many products available; recommends
appropriate products for each customer through an assessment of each
individual's unique needs. Observes team members in their engagements with
customers and offers coaching and feedback to encourage their growth and
improvement. Opens and closes the store, prepares daily deposits and
deposit logs, and performs weekly inventory counts, visual merchandising,
payroll budgeting, and scheduling. Performs administrative tasks: files
various daily paperwork, creates Excel and Word documents to track
productivity and goals, and keeps the store organized to help fellow team
members be efficient and ready to respond to any situation.
Discovery Channel Store, Columbus, Ohio, September 2005 - July 2007
Title: Lead Sales Associate
The focus of the Discovery Channel Store was having fun and
making sure customers were having fun as well. In working with customers,
asked lifestyle-oriented questions to determine which products to
recommend. Kept up-to-date on all the new products and helped fellow team
members to stay trained as well. Opened and closed the store. Oversaw
merchandising and inventory.
Contact this candidate