Project Manager Training

Executive Summary

A highly motivated, creative, and business-savvy project manager, trainer,

and senior curriculum development specialist, experienced in project

management of enterprise-wide, multi-channel, and single channel training

initiatives. As a senior curriculum development specialist building

positive relationships with cross-functional diverse partners, vendors, and

customers through needs assessment, design and development of course

content, evaluation of learning solutions and the implementation of

training initiative, enterprise-wide. A demonstrated propensity for

identifying needs, determining project requirements, developing

collaborative working relationships with key project owners and

stakeholders, and designing effective training solutions, intended to

streamline processes and improve human performance. Deliver and participate

in Alpha, Beta, and Pilot initiatives in an effort to foster a sustaining

learning environment, which develops and retains key talent across the

company. An energetic and analytic self-started with excellent verbal and

written communication skills with excellent professional references.

Professional Work History

Senior Instructional Designer Microsoft

3/2010 - 7/2010

. Design systems' training for Microsoft's Enterprise Product

Information Management tool to support a "best-in-class" process and

application functionality to increase collaboration across the design

chain, increase product quality at launch, decrease product cost at

launch, and reduce time to market.

. Through discovery and analysis, Identify business drivers, conduct

audience analysis, review Siemens Teamcenter documentation, prepare

documentation of SME interviews, and identify existing document

inventory.

. Outline and validate the key design and functional features of the

courseware, including learning objectives, suggested activities, flow,

functionality, and page layouts within the course, technical

specifications (such as browser requirements), Functional

Specifications for Silverlight based solution, and overall development

scope.

Senior Instructional Designer Microsoft

9/2008 - 1/2009

. Re-design an existing five-day, instructor-led training initiative

through the effective interview and engagement of subject-matter

experts, using focus groups, discussions, role-play simulations, case

studies, and experiential activities.

. Define training objectives, develop a plan of instruction, implement

established learning principles, identify learning outcomes (e.g.,

cognitive, skill, affective), and incorporate learning outcomes into

training design.

. Develop a project plan, including an executive summary, timelines, and

adhering to budget requirements through on-going discussions with

stakeholders.

. Apply the ADDIE model and adult learning theory to develop engaging

instructional design, participants' interactions, PowerPoint

materials, facilitators' guide, participants' workbook, and

supplemental materials, including job aids.

. Effectively partner with worldwide technical business units, senior

management, and regional and divisional teams.

. Conduct train-the-trainer sessions with the worldwide training team to

prepare the facilitators on new curriculum purpose, intent, and goals

for delivery.

. Participant in Alpha and Beta testing, incorporating SME/participant

and Stakeholders' feedback into final course content.

Project Manager T-Mobile USA

1/2008 - 9/2008

. Manage enterprise-wide organizational culture training for all new

employees.

. Create, evaluate, and execute project work plans to meet changing

needs and requirements of the enterprise.

. Seek and participate in training and logistical process development

opportunities.

. Design, implement, and track training communications and follow-up

protocols, reducing a seventy-five percent "no show" rate by two-

thirds.

. Effectively facilitate team and client meetings, leading regular

status meetings with project team members, keeping the project team

well informed of changes within the organization.

. Participate in face-to-face coaching for peers and clients' SMEs to

ensure project needs are indentified and communicated.

. Effectively communicate relevant project information to superiors by

delivering engaging, informative, well-organized presentations.

Senior Instructional Designer T-Mobile USA

2004 - 12/2007

. Using the ADDIE model and adult learning theory, create training

initiatives in support of telecommunications products, services, and

organizational protocols.

. Working with stakeholders and SMEs, identify key learning objectives

and performance measurements.

. Lead team of instructional designers to ensure ISD methodologies and

organizational standards for course development and delivery are

consistent.

. Working with focus groups, conduct SME discussions, role-play

simulations, case studies, and experiential activities that reinforce

learning objectives and ensure a high-level of satisfaction in closing

performance gaps.

. Define training objectives, develop a plan of instruction, and

implementing establish learning principles, identifying learning

outcomes (e.g., cognitive, skill, affective) and incorporate learning

outcomes into training design and development using the ADDIE model

and adult learning theory.

. Develop a project plan, including an executive summary, timelines, and

adhering to budget requirements through on-going discussions with

stakeholders.

. Using web-based tools, including Captivate, create e-learning courses,

videos and short training modules in support of enterprise-wide

initiatives and new processes.

. Effectively partner with internal customers and project stakeholders,

building strong customer and cross-functional relationships.

. Negotiate strategic project requirements and use influencing skills to

create and execute effective training initiatives.

. Partner with training vendors to ensure customers' training

requirements are met and corporate values and culture are represented

in the courses content.

. Facilitate alpha and beta content testing and incorporate

participants'' feedback into final course materials.

. Develop follow-up surveys/tools to evaluate course content and assess

participants' comprehension.

. Prepare clear, specific, and realistic course evaluation reports;

effectively communicating relevant project information to superiors in

an engaging, informative, and well-organized presentation.

. Manage organizational resources, positively impacting the department

and enterprise's budget.

. Effectively convey the organization's message in both written and

verbal business development discussions.

. Communicate difficult and sensitive information tactfully to ensure an

environment of collaboration and team work.

. Effectively facilitate team and client meetings, leading regular

status meetings with project team members, keeping the project team

well informed of changes within the organization.

. Analyze data, prioritize resources, and deliver in a highly

competitive and rapidly changing environment.

. Negotiate strategic project requirements and use influencing skills to

create and execute effective training initiatives.

. Set clear, specific, and measurable goals, which increase employee

satisfaction and on-the-job proficiencies.

Instructional Designer T-Mobile USA

1/2003 - 12/2004

. Use project management skills in support of key training initiatives,

developing a plan of instruction, identifying stakeholders and SEMs,

content deliverables, timeframes and major milestones in the project.

. Translating customer requires into learning objectives by conducting

discussions with stakeholders and SMEs to uncover "need to have"

content versus "nice to have" content.

. Partner with internal customers, subject-matter experts, and

stakeholders to gain approval for the curriculum strategy within each

training initiative.

. Define training objectives using established learning principles;

uncovering performance gaps and incorporate learning outcomes into

training design and development.

. Drive appropriate training curriculum and expected outcomes through

collaborative relationships with internal customers.

. Design and develop eLearning content using storyboards, supported by

the inclusion of learner activities in an online interactive

environment using web-based design tools.

. Manage multiple priorities in a fast paced environment; drive

appropriate training curriculum and expected outcomes; and ensure

every training initiative meets organizational goals, reinforces

corporate values and behaviors, and promotes long-term business and

professional success.

Instructional Designer WS Department of Transportation

2002 -2003

. Responsible for the design and develop of a comprehensive, technical

training program benefiting 250 Transportation Systems Technicians at

the Washington State Department of Transportation

. Ensure that methodology and the training support frameworks are used

in delivering the curriculum coursework.

. Work with five specific work groups to drive appropriate training

curriculum and expected outcomes.

. Develop and gain approval for the curriculum strategy within each work

group.

. Maintain the strategy through analysis of current courses/target

audiences and understanding of the relevant product roadmap(s).

. Identifying potential new courses and developing the business case for

the course.

. Manage course development projects in budget and on schedule.

. Responsible for the overall content quality of courses and effective

coordination of the subject matter experts to ensure a high level of

course quality.

. Implementing the ADDIE model, design professional development

curriculum, effecting 2.5 million citizens of Washington, and

resulting in a higher level of employee satisfaction, employee

retention, and improved on-the-job proficiencies.

. Construct a training curriculum accepted by the Washington State

Department of Labor and Industries as an apprenticeship program

leading to state licensing.

Professional Affiliations

. Linked In

. Southern Illinois University eLearning Advocates

Education

. Southern Illinois University at Carbondale

Professional References

. Available upon request

Contact this candidate