Customer Service Manager

Yvonne Miller-Sell

***** *********** ****

Bristol, IN 46507

Home 574-***-****

Cellular 574-***-****

abk3pn@r.postjobfree.com

Qualification Highlights

• Recruited, trained, and evaluated office support staff. Mentored new employees on company

objectives, business standards, and employee expectations.

• Installed and maintained computer-based accounting system to manage office and company finances.

Organized computer data and reports to enable easy access to information. Trained over 35

employees on the use of a new financial records management database and software.

• Organized, restructured, and implemented new Accounts Payable system to transform manual

system to computerized format.

Implemented and monitored automated payroll, resulting in a 85% reduction in cost and 99% decrease

in processing errors.

• Designed and negotiated comprehensive employee benefits package, including health insurance,

• life insurance, and 401K program.

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Experience

Al-Ko Kober, Elkhart, IN

Accounts Payable, 2010 - Present

• Responsible for processing heavy amounts of daily Invoices, verifying and matching with receivers and

purchase orders. Watched for any pricing changes, and kept departments informed.

• Hired as a temporary position, with the possibility of longer term employment.

• [ List an example of how your work has positively impacted the company. ]

H&R Block, Elkhart, IN

Tax Preparer, 2009 - Present

• Working with customers to prepare their annual tax returns in an accurate, profitable manner. Looking

for avenues to save them tax deductions they have not been aware of in the past, thus producing a

larger refund for them.

• I have achieved the highest rate of accuracy in our office to date this year. I received a personal email

from my District Manager praising me for my handling of a new client, not only finding a much larger

refund for them, but doing a 2nd look on their 2008 taxes and finding additional monies that they are

now being refunded.

• My outgoing personality is a real fit for this environment. I have met many new people in our office that

have requested that I save a date for them to return to me for next years tax preparation.

Blessing Music Company, Elkhart, IN

Vice President/Secretary, 1977 - Present

• I was responsible for all HR functions, Payroll, company taxes (both payroll and sales taxes in 3

states), AP/AR. Compiled and completed monthly and quarterly financials to send to the Corporate

Accounts for the official quarterly statements for the bank, balanced all bank accounts from 4 stores,

including 6 different accounts.

• Installed Quickbooks to use for our AP function as it worked better for our purposes than the software

we used for our rental accounts, inventory and AR. Trained other office personnel on Quickbooks and

general ledger for data entry of incoming invoices.

• Over the years, used numerous different brands of Payroll programs and companies, including

processing in house for over 20 years. Very literate with ADP, Paychoice, ISI payroll processing

companies.

• I continue to work part time from home on AR, AP and financials for the company until our rental

accounts are 100% depleted and closed.

Quinlan & Fabish Music, Elkhart, IN

Store Manager, 2009 - 2009

• We sold Blessing Music to Q&F in February 2009, and I was hired to Manage the Elkhart store.

• My job responsibilities included overseeing all staff including office and repair, daily balancing of the

cash and making deposits. Making sure we had adequate stock and ordering all needs for inventory

purposes.

• All customer service issues had to be resolved to ultimate customer satisfaction. I was quite proud of

scoring 99% on a customer service test I took in November at an employment agency after I left. I feel

it truly showcases my ability to gauge customer needs and react accordingly to retain customer

loyalty, yet maintaining company profitability.

• When they closed our Elkhart store to relocate to Mishawaka, I chose to resign.

Education

Accounting, 2009

H&R Block Tax Preparation Course, Elkhart, IN

GPA: 96%

All aspects of personal tax preparation. Intense customer service training, professional operations

training. Passed course with a 96% score.

Accounting, Minor: Business, 1980

Ivy Technical State College, Elkhart, IN

GPA: 3.80, Major GPA: 3.75

Took courses part time over several years, working towards my Associates degree in Accounting.

Unfortunately, due to working very heavy hours at Blessing Music, I stopped a few classes short of my

degree.

Business, 1997

Indiana University, South Bend, IN

GPA: 3.5

Took a few classes starting with a business degree background. Decided to continue my education

closer to home at Ivy Tech.

Honors

"Rookie of the Year Award", 2010

H&R Block

At our district banquet in May, I was awarded the "Rookie of the Year" award. I was selected from a

total of 15 offices, and a total of 138 new employees this year. The award is based on performance,

work ethic, dedication and cooperation with fellow employees

Skills

• Coaching and Motivating Staff

Staffing and Management Development

Accounts Payable/Accounts Receivable

Bank and Statement Reconciliation

Automated Payroll

Corporate Accounting and Tax Preparation Supervision

Business Machines

Business Correspondence

Customer Service and Relationship Management

• Multi-task and very detail orientated

Policy and Procedure Development

• Excellent Word Processing and Document Presentations

• Proficient in utilitising MS Office XP (All Products) and MS Excel

• QuickBooks Accounting Software

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• Class at Ivy Technical College for Business Law

Professional Contacts

Available upon request

Contact this candidate