Project Manager Sales

MICHAEL A. ALBA

** ********* ****

Royersford, Pennsylvania 19468

610-***-**** - H

610-***-**** - C

*******@***.***

SUMMARY

. A versatile and seasoned leader with proven experience in

Client/Account Management, Project Management, Implementation,

Marketing, Training, Sales, Customer Relations and Problem Solving.

. Skilled in all aspects of building and retaining client

relationships.

. Expert sales, implementation, marketing, software/hardware

analysis, training and troubleshooting.

PROFESSIONAL EXPERIENCE

ADP, Inc., Fort Washington, PA

1992 to 2009

Fortune 200 Company; $8 Billion Annually

Project Manager 2002-2009

. Responsible for the coordination and completion of complex Time and

Labor Management implementation projects; coupled with Payroll, HR and

other ancillary software platforms. Oversee all aspects of projects.

Sets deadlines, assigns responsibilities, monitors and summarizes

progress of project.

. Prepare reports for upper management regarding status of project.

Familiar with a variety of the field's concepts, practices, and

procedures. Use extensive experience and judgment to plan and

accomplish goals.

. Completed most assignments significantly ahead of schedule while

achieving record client satisfaction goals. Received recognition for

"top, balanced performer" and was one of only a few project managers

recognized for "outstanding work in FY'09."

Client Account Manager 2001-

2002

. Achieved record level of client satisfaction through adroit,

responsive client management.

. Flexible and resourceful in resolving client complaints and requests

on issues such as sales, billing, software and hardware concerns, and

other concerns.

. Reduced training expense by 50% and increased client conversions to

state-of-the-art software from older platforms by skillful, in-depth

supervision of conversion, implementation and training.

. Created client-oriented training materials, training programs,

manuals, tip sheets and other handouts to maximize client

satisfaction.

Client Operations Specialist (Consultant)

2000-2001

. Maximized efficiencies by working with dealer base within all primary

business units: sales, service, finance and accounting.

. Enhanced dealer operations through in-depth onsite visits to analyze

data, procedures, paper flow and personnel.

. Increased customer proficiency, profits and satisfaction while

decreasing workload and redundancies.

Senior Client Technical Analyst

1999-2000

. Versatile and responsive client support on all software and hardware

issues, including diagnosing software defects and checking current

release levels.

. Skillful verification and troubleshooting of connectivity concerns

across many platforms; phone lines, DSL, Network, T-1s coupled with

Internet issues.

. Oversaw recovery of lost data; repaired damaged files. Provided

remedial action when user errors created system vulnerability.

. Expert consultations on wide range of hardware, from HP-IBM Terminals,

HP-IBM-Brother Printers, 3Com-Motorola-Cisco Routers as well as all

resident software functionality.

Senior Account Executive

1994-1999

. Supervised all conversion, training, implementation and integration of

major account installations in the dealer body.

. Expertly assumed "single point" management for all client

concerns/issues, coupled with corporate management for all related

ancillary issues, hardware, software, training, third-party

connectivity issues along with third-party vendors and their requisite

software and ultimate integration.

National Training Specialist

1992-1994

. Effectively trained all dealer personnel in proper use and

functionality of proprietary software during one-on-one or group

training sessions. This covered a broad range of applications and a

spectrum of employees ranging from entry-level workers to C-level

executives.

. Produced many user-friendly manuals, tip sheets, handouts and other

training materials to assure clients achieved maximum knowledge of

software.

Automotive Management Experience

1981-1991

Owner and General Manager 1989-1991

Managed large vehicle dealership With Fedor Buick - GMC Truck, Inc. -

Bordentown, N.J.

. Managed total operation, including daily operations, profit and loss

accountability, planning and budgeting, and all other requirements of

running a vehicle dealership.

. Dealt with external matters including General Motors' corporate

offices and other suppliers, as well as with local financing, media,

advertising and public relations.

Business Manager of major auto dealerships 1987-

1989

Established and then managed business office of newly created dealership,

Princeton Acura, subsequent to previous responsibility of handling most

contracts, financing and various other legal paperwork for Royal Buick.

Sales Professional

1981-1987

At Coleman Buick and Maguire Chevrolet, won sales honors, sold over $1.2

million in volume first year.

TECHNICAL

Expert knowledge of all primary Microsoft software applications along with

numerous other software packages including: Reflection, Emulation software

- Clarify, Call center control software - Telequent, Phone integration

software - Vision, Case management/tracking software. Groove, Project

Management software - MAIN, TLM, Payroll, Training, Support and

Communication software - Operating systems expertise includes UNIX and

Reality.

EDUCATION

MERCER COLLEGE, West Windsor, NJ

Majored in Business Administration

Have also completed a number of classes, seminars and workshops, under

employer auspices, in Management Information Systems, Sales, Customer

Relations, Problem Solving, Leadership, Team Building and Communications.

Currently working on PMP certification.

Contact this candidate