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Customer Service Quality Control

Location:
Louisville, KY, 40228
Posted:
September 08, 2010

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Resume:

Brandon Purcell

**** ***** **** *** **, Louisville, KY

40228

502-***-****

abk3lu@r.postjobfree.com

Professional Focus: Seeking a position within the Information Technology

field, where attention to detail, self motivation and accuracy are valued

assets to a team, and avenues for career growth remain open.

Technical Foundation

Operating Systems: MS-DOS, Windows 2000, XP, & Vista, UNIX, Linux, Mac

OS

Software: MS Word,, MS Office 2003 & 2007

Programming BASIC, HTML, XML

Languages:

Education

Information Technology - Computer Network GPA June 2008 - March 2010

Systems 3.5 (Completed Associates)

ITT Technical Institute, Louisville, KY

Training

Armor Crewman / Training Instructor- Aug 1994

Complete

U.S. Army, Fort Knox, KY

Professional Experience

On and Off Lot Coordinator April 2008 - Present

Carmax, Louisville, KY

Coordinate and network with local dealerships, vehicles that require

warranty work or work that is outside of Carmax's ability.

Networks with vendors to ensure that the most efficient and cost effect

repair can be achieved.

Update and maintain records and computer systems that track a vehicles

progress.

Deliver and retrieve vehicles from local dealerships and ensure that the

work was done correctly.

File invoices and ensure that the work was cost-effective.

Conduct follow-up procedures to effectively maintain an accurate account

of all vehicles that are off-lot for maintenance.

Develop relationships with other dealership representatives to ensure that

both parties are aware of that particular vehicles repair.

Briefs Managers daily on progress of vehicles and there expected time of

return.

Conducts and coordinates automobile auctions with other dealerships and

dealer networks.

Carmax certified customer service representative.

Quality Control Technician April 2007 - April 2008

Carmax, Louisville, KY

Inspects and tests motor vehicles by performing a combination of tasks, to

assure that assembly work and materials meet establishment and regulatory

standards.

Compare characteristics of spot welds and welded seams to ensure they are

within standard. Inspects vehicle exterior to detect defects in painted

surface.

Measures gaps between vehicle doors, deck lid, hood, and body to determine

if the vehicle is within standard.

Measures force required to close vehicle doors and deck lids, operate

door-opening buttons, and turn key in doors and deck lid locks.

Inspects trim parts and components of vehicle body, such as molding,

instrument control panel, wire harnesses, and seat belts.

Inspects and tests chassis parts and components, such as engine,

transmission, suspension, brakes, and exhaust systems.

Records results of individual observations and tests, using printed

graphic and written forms.

Attends meetings to obtain and discuss report of defects observed and

recorded by personnel.

Sales Consultant April 2005 - April 2007

Carmax, Louisville, KY

Over Two years experience as a Sales Consultant for Carmax, a fortune top

100 listed company.

The ability to work effectively with people from a variety of culturally

diverse backgrounds.

Effectively identify opportunities to sell and introduce new services to

clients that strengthen company's value to clients and increase revenue

potential.

Developed an understanding that the competitive environment within the

sales territory and use this information to promote the company and defend

its position.

Submitted weekly and monthly service issue reports.

Educated clients about new and ongoing services/programs.

Military Experience

U.S. Army

Armor Crewman / Training Room Clerk

U.S. Army, Rose Barracks, Germany

Specialized training as an Armored Crewman (driver, loader and gunner) on

heavy tracked vehicles.

Hands-on experience performing security operations and vehicle

maintenance.

Supervised teams of at least fifteen individuals in daily maintenance and

field operations.

Use several automation systems to track soldiers' daily training

activities.

Updated trainee performance logs and ensured they were compliant with the

training doctrine.

Ensured the efficient repair of equipment, to include troubleshooting

mechanical problems on tracked vehicles, armored personnel carriers, and

utility trucks.

Implemented several quality control and vehicle inspection programs.

Hand-selected as a trainer in vehicle Identification (international

recognition course) for an organization of over sixty individuals.

Facilitated a training course on personnel identification, search and

seizure.

Utilized on-board communication systems, computers,

nuclear/biological/chemical equipment, night vision devices, global

positioning systems, small arms and large caliber weapon systems.

Training Instructor

U.S. Army, Fort Knox, KY

Skilled in employing principles, practices and techniques of training and

instruction.

Prioritized projects and delegated duties to ensure safe accomplishment of

goals by a specified deadline.

Responsible for equipment valued at over $2,000,000.

Documented ammunition supply logs, maintenance records, work orders, and

daily operational reports.

Provided accountability for the safe transport of weapons, vehicles, and

equipment.

Consistently recognized for outstanding performance in a team environment.

References Available upon Request



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