Manager Customer Service
Resume:
Des Moines, IA 515-***-****
asutterback@hotma
il.com
Amy Utterback
Work experience 06/10-08/10 Discover Chiropractic Urbandale, IA
Chiropractor Assistant
Schedule patient appointments
Insurance verification and billing
Filing, scanning
Starting patients on therapy
04/10-06/10 Massage Heights West Des Moines, IA
Massage Therapist
Performing 55-120 minute massage sessions
Swedish Massage
Deep Tissue
Peppermint foot scrub
Hot Stone massage
05/07-04/10 Sears Holdings Corporation Des Moines, IA
Kenmore Water Heaters Sales & Support
Telephone customer service and sales of Kenmore water heaters
Call center environment utilizing multiple computer programs
Multi-line telephone equipment
Offline authorization and processing of warranty replacement water
heaters
Ringing orders for sales and warranty replacements on a point of sale
register
Mentoring and training of newer and fellow associates
01/10-03/10 Massage Envy Clive, IA
Massage Therapist
Performing consecutive 50 minute customized massages
Swedish massage
Sports massage, positional release
Reflexology
Working with clients to assess and meet their needs
Cleaning room/table in between clients
03/09-01/10 Massage Envy Clive, IA
Receptionist
Checking out clients through POS system
Scheduling client appointments
Filing client intake forms
Calling clients for appointment reminders
Closing POS down, running reports, cash register count for end of day
06/05-02/07 UPS Store Stateline, NV
Assistant Manager/Packaging, shipping
Customer data entry for shipping label
Packaging items for shipment
Mailroom duties, mailbox renewals, collection of mailbox dues
Inventory counts
Ordering product
Opening and closing procedures through POS system
Preparing daily deposits
Pick up products from local businesses to prepare for shipment
06/05-02/07 Great Outdoor Clothing South Lake Tahoe, CA
Floor Manager
Assist in customer returns
Cash handling, balancing cash register, daily deposits
Inventory counts
Prepare new shipments for sales floor
06/04-03/05 Wal-Mart Supercenter Oskaloosa, IA
Deli Manager
In charge of all inventory
Unloading truck shipments, restocking products
Heavy lifting, pallet jack operation
Resetting Modules based on store merchandising
Daily ordering using handheld Telzon
Education 06/07-10/08 Body Wisdom Urbandale, IA
Massage Therapy
Anatomy, physiology, kinesiology
CPR/First Aid certified
08/02-05/04 Indian Hills Community College Ottumwa, IA
Associates of Arts
General pre-requisite courses
Business
References Mark Glenn, Supervisor
Sears Holdings Corporation
7100 Westown Parkway
West Des Moines, IA 50265
Joe Fitzgerald, Owner
Massage Envy
12655 University Ave
Clive, IA 50325
Kane Davis, Owner
UPS Store Owner
195 Highway 50 Ste 104
Stateline, NV 89449
Nikki Shilling
Wal-Mart Supercenter
2203 A Ave W
Oskaloosa, IA 52577
Interests and Scrapbooking. Slow-Pitch Softball, Arts and Crafts, Physical Fitness
activities
Additional Windows XP proficient. Microsoft Word. Above Average typing.
Knowledge Instant messaging through Yahoo, Gmail, MSN, MySpace. Operating a
point of sale register.
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