Manager Customer Service

Helen Lucas Wright

**** ****** *****

Mobile, Al 36608

Cell: 251-***-**** E-mail : *******@***.***

EXPERIENCE

Present Career Objective

Eager to give the time, interest and understanding for advancement in new

technology and business ventures.

am a professional, confident, self starter, dependable and cooperative

worker. My most recent position was in a fast pace Construction Company,

My personal health and fitness is very important. My hobbies are

gardening, home repairs, tennis and running.

10/93-09/2009 Manuel Masonry Contractor

Position: Office Manager

502 Bayshore Avenue Mobile, AL 36607

President: John Manuel 251-***-****

09/88-07/93 American Sign & Advertising

Position: Bookkeeper

164 N. Beltline Highway Mobile, AL

President: Bart Greer 251-***-****

Reason for leaving-Upward Mobility

03/86-05/88 Montgomery Wards Service Center

Position: Service Representative

75 Midtown Pk. E. Mobile, AL

Manager: Tom Bennett 251-***-****

3/84-3/86 Montgomery Wards Service Center

Position: Service Representative

19751 S. Figueroa St. Carson, CA

Manager: Bill Haight Phone: 213-***-****

Transferred home (Alabama) to care for my sick mother.

EDUCATION

1981 Bryman School of Nursing Long Beach,

CA Graduated 1982- Medical Assistant Certificate

1983 Harbor State Jr. College Wilmington

CA Business Law/English/Math

1993 Bishop State Jr. College Mobile, AL

Graduated 1995- Associates Degree Accounting

Experience

Supervisory/Managerial-Office Manager-Job Coordinator-Develop

skill and programs to supervise and train employees. Interview

and evaluate new employees. Resolve personnel problems.

Enforce company drug and alcohol policies. Perform daily

banking, accounts payables and receivables. Collect weekly

payroll sheet and prepare payroll checks. Compute monthly,

quarterly and annual tax and financial reports. At year end

prepare and issue W/2's and 1099's. Test software most suitable

for company. Constantly interfacing with clients, salespeople,

subcontractors, employees, banks and government agencies.

Coordinate new jobs information and follow job cost, submit pay

request, submit certified payrolls, lien releases and

certificates if occupancy and close jobs.

Safety Manager- Outline safety program for company, implemented

safety training and evaluation process, gather MSDS materials,

conduct safety meetings. Make monthly safety inspections at job

sites. Instruct supervisors on policies and procedures. I

authorized drug and alcohol test when needed.

Customer Service-Position in nationwide merchandising chain

prepared me to maintain invoice records, monitor appliance

service technician assignments, interact with customers.

Dispatch service technicians by most direct means. Resolve

complaints from the most disgruntled customers and employees.

Health Maintenance-Position as a Laboratory Assistant where I

preformed as a Phlebotomist. I have assisted in out-patient

surgery, performed EKG's, CPR and lab test and procedures.

Extended task in health maintenance organization provided such

dimensions as relating to physically and mentally ill people. I

also performed office procedures and receptionist

responsibilities.

References:

Jermaine Burrell Phone: 251-***-***** Ronald Coleman(251) 391-

2687 *Robert Jones251-***-****

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