L. RAY OFFICER

**** ****** **** **

Chesterfield, VA 23832

804-***-****

abk3j6@r.postjobfree.com

SUMMARY

Results oriented manager with extensive management experience. Flexible

and able to adapt to new and rapidly changing situations. Enjoys resolving,

complex and challenging issues. An experienced team builder founded on

the principles of total quality management. A manager that can plan and

organize for success.

EMPLOYMENT HISTORY

RESEACH DATA INC. 2005-Present

Senior Program Manager, Richmond VA

. Coordinate multiple simultaneous projects through their life cycles

inclusive of framing tasks, timelines, and budgets.

. Projects ranged from printed and web-based surveys, email marketing

campaigns, website development, e-mail marketing campaigns, and

programming solutions in support of banking, insurance, and government

clients.

. Analyzed mail processing software. Moved the company to a new software

package that saved 60 man hours per week and reduced licensing fees.

. Set up NRI accounts to reduce shipping costs into Canada. Helped open up

that market for our printed material.

. Researched, created the specifications, and established the merchant

accounts/ gateways for the company to expand into the e-commerce

environment. Increased sales by 30%.

. Took over programming responsibilities for a brochure ordering desktop

application. Instituted modifications as requested. (PHP, SQL Data Base,

and some HTML changes)

. Coordinated contracts with agencies such as UPS, National Institute of

Health, and Metropolitan Washington Airport Authority.

. Worked to establish SharePoint in the office. Assisted in developing and

training the functions we used. Used it daily.

CIRCUIT CITY SERVICE CENTER 1998 - 2004

Home Delivery Manager, Tampa, Florida (2003 - 2004)

Managed the Central, FL Home Delivery.

. Reorganized inventory to clearly identify customer units scheduled for

delivery. Reduced inefficiency from 3% to .5%.

. Planned and coordinated holiday season surge to handle a doubling of

capacity up to 227 deliveries a day.

. Achieved highest customer satisfaction rating in the division.

Parts and Computer Manager, Tampa, Florida (1998-2003)

. Improved the cycle time for part orders by concentrating the effort in a

Part Expediters position. This reduced the number of critical customers

and improved the service center's customer satisfaction rating to one of

the best in the country.

. Instituted programs that reduced the cost per repair by 15%. Achieved

goal by establishing systems that found the lowest cost for the part and

verifying the requirements of a particular part in the repair cycle.

. Planned and executed the move of the parts department to a new facility.

This included an expansion of supported stores by 300%.

. Consistently maintained the Tampa parts department as one of the top

three in the nation over a four-year period, frequently achieving the

number one ranking.

. Managed the Computer repair department.

L. RAY OFFICER

Page 2

ELEC-TEC 1994 - 1998

Wiring harnesses for the automotive industry and battery packs for the

cellular phone business

Production Manager

Initiated programs and automation that reduced man-hours per item by 35%

over a two year period while expanding the production base to cover a

300% increase in orders.

. Developed production teams through a total quality management framework

that produced innovative ideas that improved efficiency and quality.

. Established the latest trends in wire harness production to improve

assembly line productivity in part by the procurement of new wire

processing and tape application machines.

. Developed and instituted a progressive training program inclusive of

individual training records and lesson plans.

. Production Manager for 120 personnel.

UNITED STATES MARINE CORPS 1982 - 2004

Officer

11/04 Retired

2/03 - 5/03 &

8/04 - 11/04 Deployed to Iraq: Division Watch Officer.

1/92 - 6/93 Company Commander: B Co., 3d LAI Bn

? Deployed the Company to Somalia within a 48-hour time period.

? Commanded 100 Marines

1/90 - 12/91 Company Commander: Rifle Security Company Windward, Marine

Barracks

Guantanamo Bay, Cuba

? Provided security, using 120 Marines, along the fence line

separating Communist Cuba from the Naval Base through the use

of fixed posts and an active patrolling schedule.

? Wrote the Standard Operating Procedures for the Guard.

4/88 - 12/89 Operations Officer: HQSVC Bn, MCRD Parris Island, SC

? Planned, organized, and ensured the proper conduct of all

operations of the Battalion.

? Acted as the Depot Brig Officer and oversaw its

rebuilding.

5/87 - 4/88 Series/Executive Officer: A Co., 1st Recruit Training

Battalion, MCRD Parris Island.

? Provided leadership and enforced the guidelines in

training recruits.

1/86 - 3/87 Guard Officer: B Co., Marine Barracks, Subic Bay, Philippines

? Responsible for operating and training the Guard Force

protecting the largest Ammunition Depot in the Western

Pacific.

3/83 - 12/85 Platoon Commander (7 months Adjutant): 2d LAV Bn & I Co

3/8, Camp Lejuene, NC

? Deployed with 3/8 to Beirut Lebanon

EDUCATION

BA, Florida State University

Adjutant and Office Management Certified

Completed Executive Management course at University of Michigan

SQL Server 2005

PROFESSIONAL CERTIFICATIONS

1 Navy Commendation & 2 Navy Achievement Medals

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