Technical Project Manager, Business Analyst, Manager
Resume:
L. RAY OFFICER
Chesterfield, VA 23832
*******@*******.***
SUMMARY
Results oriented manager with extensive management experience. Flexible
and able to adapt to new and rapidly changing situations. Enjoys resolving,
complex and challenging issues. An experienced team builder founded on
the principles of total quality management. A manager that can plan and
organize for success.
EMPLOYMENT HISTORY
RESEACH DATA INC. 2005-Present
Senior Program Manager, Richmond VA
. Coordinate multiple simultaneous projects through their life cycles
inclusive of framing tasks, timelines, and budgets.
. Projects ranged from printed and web-based surveys, email marketing
campaigns, website development, e-mail marketing campaigns, and
programming solutions in support of banking, insurance, and government
clients.
. Analyzed mail processing software. Moved the company to a new software
package that saved 60 man hours per week and reduced licensing fees.
. Set up NRI accounts to reduce shipping costs into Canada. Helped open up
that market for our printed material.
. Researched, created the specifications, and established the merchant
accounts/ gateways for the company to expand into the e-commerce
environment. Increased sales by 30%.
. Took over programming responsibilities for a brochure ordering desktop
application. Instituted modifications as requested. (PHP, SQL Data Base,
and some HTML changes)
. Coordinated contracts with agencies such as UPS, National Institute of
Health, and Metropolitan Washington Airport Authority.
. Worked to establish SharePoint in the office. Assisted in developing and
training the functions we used. Used it daily.
CIRCUIT CITY SERVICE CENTER 1998 - 2004
Home Delivery Manager, Tampa, Florida (2003 - 2004)
Managed the Central, FL Home Delivery.
. Reorganized inventory to clearly identify customer units scheduled for
delivery. Reduced inefficiency from 3% to .5%.
. Planned and coordinated holiday season surge to handle a doubling of
capacity up to 227 deliveries a day.
. Achieved highest customer satisfaction rating in the division.
Parts and Computer Manager, Tampa, Florida (1998-2003)
. Improved the cycle time for part orders by concentrating the effort in a
Part Expediters position. This reduced the number of critical customers
and improved the service center's customer satisfaction rating to one of
the best in the country.
. Instituted programs that reduced the cost per repair by 15%. Achieved
goal by establishing systems that found the lowest cost for the part and
verifying the requirements of a particular part in the repair cycle.
. Planned and executed the move of the parts department to a new facility.
This included an expansion of supported stores by 300%.
. Consistently maintained the Tampa parts department as one of the top
three in the nation over a four-year period, frequently achieving the
number one ranking.
. Managed the Computer repair department.
L. RAY OFFICER
Page 2
ELEC-TEC 1994 - 1998
Wiring harnesses for the automotive industry and battery packs for the
cellular phone business
Production Manager
Initiated programs and automation that reduced man-hours per item by 35%
over a two year period while expanding the production base to cover a
300% increase in orders.
. Developed production teams through a total quality management framework
that produced innovative ideas that improved efficiency and quality.
. Established the latest trends in wire harness production to improve
assembly line productivity in part by the procurement of new wire
processing and tape application machines.
. Developed and instituted a progressive training program inclusive of
individual training records and lesson plans.
. Production Manager for 120 personnel.
UNITED STATES MARINE CORPS 1982 - 2004
Officer
11/04 Retired
2/03 - 5/03 &
8/04 - 11/04 Deployed to Iraq: Division Watch Officer.
1/92 - 6/93 Company Commander: B Co., 3d LAI Bn
? Deployed the Company to Somalia within a 48-hour time period.
? Commanded 100 Marines
1/90 - 12/91 Company Commander: Rifle Security Company Windward, Marine
Barracks
Guantanamo Bay, Cuba
? Provided security, using 120 Marines, along the fence line
separating Communist Cuba from the Naval Base through the use
of fixed posts and an active patrolling schedule.
? Wrote the Standard Operating Procedures for the Guard.
4/88 - 12/89 Operations Officer: HQSVC Bn, MCRD Parris Island, SC
? Planned, organized, and ensured the proper conduct of all
operations of the Battalion.
? Acted as the Depot Brig Officer and oversaw its
rebuilding.
5/87 - 4/88 Series/Executive Officer: A Co., 1st Recruit Training
Battalion, MCRD Parris Island.
? Provided leadership and enforced the guidelines in
training recruits.
1/86 - 3/87 Guard Officer: B Co., Marine Barracks, Subic Bay, Philippines
? Responsible for operating and training the Guard Force
protecting the largest Ammunition Depot in the Western
Pacific.
3/83 - 12/85 Platoon Commander (7 months Adjutant): 2d LAV Bn & I Co
3/8, Camp Lejuene, NC
? Deployed with 3/8 to Beirut Lebanon
EDUCATION
BA, Florida State University
Adjutant and Office Management Certified
Completed Executive Management course at University of Michigan
SQL Server 2005
PROFESSIONAL CERTIFICATIONS
1 Navy Commendation & 2 Navy Achievement Medals
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