Customer Service Quality Assurance

Location:

Posted:

August 18, 2010

Summary

Experienced in warehousing / logistics operations and oversight of

corporate tasks and duties; Possess strong lifetime work ethic

Education

Jones International University

****- ******* **ctorate in Business Administration

South University- Savannah, Georgia

2010- Graduate Masters of Business Administration

2009- Graduate Bachelor of Business Administration

Employment History

American Port Service/Schneider National- 198 Gulfstream Rd, Savannah, GA

. 2005-2008 3 Years as Assistant to CFO/ Claims Manager

. 2004-2005 1 Year as a Claims Specialist

. 2001-2004 3 Years as a Customer Service Representative

Achievements

American Port Service/Schneider National 2005-2008 Claims Manager/

Assistant to CFO

Due to experience and talent in claims reconciliation saved company 1.3

million over a 3 year period. Implemented quality assurance procedures that

resulted in reduced facility liability by 40%

. Created and implemented financial reports for use by CFO

. Experience obtained in Accounting, Business Analysis, P&L,

Bookkeeping, and Month-End Closing

. Reconciled Cargo Claims with customers such as Wal-Mart, Target, and

Kohl's on a Corporate level

. Implemented Warehousing/Logistics Quality Assurance procedures

. Proficient in Word, Excel, PowerPoint, DOS, Access, Outlook,

Bookkeeping APP's, and Basic IT Structure and Applications

. Promoted 3 times in firm from Customer Service Representative, to

Claims Specialist, to Assistant to the CFO/ Claims Manager