Project Management

Ralph Luna Cell: 509-***-**** E-mail: *********@*******.***

Objective: Program/Project Management Position

Senior Information Technology Member: Business goals and objectives driven, proven track record on turnarounds,

process improvement strategic planning and systems stability. Experience in Site Operations, Program/Project

Management, Data Center, global data and telecommunications network operations. Performed root cause analysis

problem tracking, reporting and process improvement. Turn-around operations specialist in various industries.

Successfully managed and delivered complex systems integrations, change management, infrastructure, vendor

management and disaster recovery. Large scale multi-platform technology including Windows, UNIX environments, High

Availability, VMware, SAN, Oracle, DB2, Cisco, Exchange. Directed Sarbanes Oxley, (SOX) IT audits for 2004/05/06.

SIGNIFICANT ACHIEVEMENTS

• Partnering with Business groups, working with key stakeholders to obtain approved business goals. Results

driven program/project management in IT operations, global networks, systems maintenance and contract re-

negotiations. Significant annual savings realized. Managed budgets in excess $46M.

• Proven ability in organizational turnaround, staff improvement/training, change agent, motivational

processes, utilizing current staff or replacements to drive and deliver world class systems operations

supporting the Business Units.

• Managed disaster recovery teams following the earthquakes in Los Angeles, San Francisco and the LA riots.

Operations were restored at the Data Centers, Bank Branch and Store systems within 48 hours.

EXPERIENCE

Gerson Lehrman Group New York, NY 2/2007 – Present

• Data Center, Network Operations and server management consulting for Gerson Lehrman Group clients.

• Worked with industry analysts on Software product review of Application Lifecycle Management and ALM

industry directions.

Borland Software Corporation, Cupertino, CA 7/2002 – 12/2006

Director Worldwide IT Operations (Managed staff of 14 and responsible for a budget of $8M)

• Managed the systems availability and stability by implementing operational metrics, change management,

capacity planning and industry best practices for Borland’s 900 production servers and worldwide Network

components. Improved systems availability to 99% through continuous process improvement and configuration

standardizations.

• Program Managed the Sarbanes Oxley compliance for 2004/05/06. Created and Monitored processes. Met with

C-Level and Big 4 Auditors remediating and implementing processes to comply with SOX regulations.

• Project managed continuous improvement reviews and updates of all production procedures, check-lists, circuit

audits, and bandwidth usage for all domestic and international sites resulting in cost savings.

• Program managed IT Merger & Acquisition teams and integration of 4 companies, doubling Borland’s workforce.

• Program managed the relocation of Sales, R&D and Executives to a new regional HQ. Build out of new Data

Center, phone systems and R&D labs. Project included total build out of a new data center Move was in two

phases with no downtime to Executives or R&D functions.

• Program Managed the Outsource of US IT Operations, Applications and Network. Retained responsibility for

APAC/EMEA Operations.

• Provided Borland’s newly formed Project Management Office with authored PM templates and procedures.

• Performed personnel reviews, technical skills assessments, career path coaching and disciplinary actions.

Ralph Luna Page 2

WebMD, Santa Clara, CA 11/2000 - 6/2002

Senior Director Portal Operations (Managed staff of 19 and responsible for a budget of $7M)

• Responsible for Data Center Operations, NOC, Desktop, change management and IT HIPPA compliance.

Improved systems availability, operational strategic planning, renegotiated contracts and other cost containment

methods resulting in $1.5M annual savings in operational costs.

• Project managed the M&A consolidation of 14 companies located throughout the US. Merged all computer and

network operations into 2 data centers.

• Managed and designed upgrades including cabling, electrical and HVAC for Data Center and Development Lab

build-out of a 4000 sqft. data center.

• Project managed and exceeded CEO expectations for the relocation of 10TB EMC Symmetrics data warehouse

from GA to CA, systems were deinstalled, transported and reinstalled over a weekend. This equipment and

software was responsible for $5M monthly revenue for WebMD. Systems up-time being paramount for continued

revenue.

• Project managed the consolidation of the CA Data center into the NY data center along with all WebMD

applications.

• Performed personnel reviews, technical skills assessments, career path coaching and disciplinary actions.

Consolidated Freightways, Portland, OR 04/1998 – 07/2000

Director Computing & Communications (Managed staff of 130 and responsible for a budget of $46M)

• Provided senior level project management to Consolidated Freightways, reporting directly to the VP/CIO. Led the

negotiations and implementation of a $110M contract for the outsourcing of all IT functions.

• Program managed the development of a comprehensive strategic plan, change management and implementation

strategy for the Y2K hardware and software compliance requirements.

• Project managed the upgrade of 22 phone systems nationwide, constructed state-of-the-art Call Centers using

Lucent & Remedy Help Desk software.

• Program managed the integration of legacy applications and infrastructure to a new enterprise wide ERP

environment with PeopleSoft, DB2/NT 2 and 3-tier environment for HR Payroll, AP Financial, and Asset

Management.

• Performed personnel reviews, technical skills assessments, career path coaching and disciplinary actions.

Edison Brothers Stores, St. Louis, MO 02/1997 – 04/1998

Director Information Services (Managed a staff of 75 and responsible for a budget of $19M)

• Project managed the computer operations turn-around, technology refresh reducing costs, while emerging from

bankruptcy. Improved network and operations systems availability though implementation of a change

management processes. Performed this with limited time and budget constraints

• Program managed the strategic planning for conversion, development and implementation to PeopleSoft systems

for the enterprise.

• Project managed the upgrades from Novell to Microsoft NT replacing 4mb Token Ring network with an ATM

backbone reducing turnaround for product design and manufactures from hours to seconds.

• Performed personnel reviews, technical skills assessments, career path coaching and disciplinary actions.

Sony Pictures Entertainment, Culver City, CA 02/1996 – 02/1997

VP Systems & Operations (Managed a staff of 65 and responsible for a budget of $20M)

• Managed the transition of IT systems and operations from an outsource firm. In-sourced the Help Desk, LAN,

Network and Operations groups and implemented change management.

• Built an IS organization and transitioned all disciplines performing to industry standards within 4 1/2 months.

• Program managed planning, implementation and rollout strategy of Lotus Notes for 3000 clients worldwide.

• Created the first SONY Pictures Intranet utilizing Netscape technology.

• Project managed strategy and implementation plans for the upgrade of 2500 PC clients worldwide.

• Performed personnel reviews, technical skills assessments, career path coaching and disciplinary actions.

Ralph Luna Page 3

EMI Records Group, Hollywood, CA 06/1992 – 02/1996

Senior Director Network Services (Managed a staff of 22 and responsible for a budget of $11M)

• Turned around and stabilized operations groups in 3 months such that they were performing to industry

standards. Availability improved from 57% to 99.99% re-establishing IT credibility via change management.

• Project managed the built out of a new Data Center in Midtown Manhattan. Start to finish project was

completed in 90 days.

• Built out WAN infrastructure to support the migration of legacy mainframe services to AS400 Client server.

• Project managed the design and implemented an international fully meshed data and voice network

connecting all sites.

• Performed personnel reviews, technical skills assessments, career path coaching and disciplinary actions.

SANDIA NATIONAL LABORATORIES 11/1978 – 5/ 1982

• Engineering and Scientific Assistant. Operations specialist, systems programmer, DBA and technical

instructor. Reported to the Manager Production Control. Implemented vendor software applications and provided

liaison services between laboratory operations and systems groups. Designed and coded systems to assist

Operations and Scheduling. (Q - Clearance)

U.S. Army, STRATCOM, Military Personnel Center (Attached to the Pentagon) 7/1971 – 5/1978

• Systems Analyst, data base development and systems programming for U.S. Army Criminal Investigation Division

(CID) Data Base systems, US Army enlisted records data conversions and the overall maintenance of U.S. Army

Enlisted Personnel Records Systems.

• Provided communications support to the Asian AUTODIN communications site. Strategic military records

and Asian theater War Plans for commanders.

Education: BS Business Administration - University of Albuquerque, NM, Member of the PMI, PMP Courses,

PMP Certification in progress. Extensive Microsoft Office systems Word, Excel, Power Point and MS

Project experience.

US Army: Communications Specialist, Systems Programmer/Analyst training

Community Service – Jacob’s Heart Children’s Cancer Association

KEY TRANSFERABLE SKILLS

• • •

Program/Project Management Problem Management Change Management

• • •

Turn-Around Specialist Leadership / Team Building Contract / Leasing Negotiations

• • •

Merger & Acquisition Experience Customer Relations Financial Attainment and Control

TECHNICAL AND BUSINESS SKILLS

• • •

World Class Operations Services Systems Integration Global Networking

• • •

Tech Services Management Strategic Planning IT Governance SOX

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