Customer Service Sales

Mina C. Drake

***-* ******* **, ********, HI, ***18

Contact: 808-***-****

Email: abk3gj@r.postjobfree.com

Profile Organized and responsible professional with experience across

diverse industries. Educated and energetic professional

recognized as a quick learner with exceptional computer

skills and the unique ability to manage several tasks in a

stressful environment. Excellent communicator seeking a

challenging position, working with people utilizing current

skills and abilities, with the opportunity for professional

growth.

Customer Service, retail and product knowledge

Microsoft Windows, Excel, Word, Outlook

Accounts payable/Receivable

Employee Scheduling/Bookkeeping

Education M.A., Communication Dec

Hawaii Pacific University 2005

B.S. Computer Science & Design May

California State University of Monterey Bay 2001

Minor in Marine Science and Japanese Languages

Career History & Accomplishments

Maui Divers Jewelry, Honolulu, HI

April 2010-May 2010

Sales associate and Customer Service

Received highest seller in company award for May 2007

Provide excellent customer service in a retail atmosphere and commission

based sales goal

Reach sales goal by product knowledge and clientele

Handle merchandise, fine jewelry knowledge, bookkeeping, and POS system

Demonstrate the ability to organize, prioritize security and inventory

PacifiKool, Honolulu, HI Oct

Guest agent for food, service and hospitality 2009-Ma

Responsible for opening kiosk in the a.m. shift and rch

setting up 2010

Provide excellent customer service in a hospitality (locati

atmosphere on

Preparing drinks and food as ordered closed)

Demonstrate the ability to organize, prioritize

inventory and work area cleanliness

Muscle Marketing, Nationwide Current

Product Demonstrator and on

Demonstrating various products to Costco and Sam's call

Club in Hawaii

Meeting sales goals

Top Customer Service

Presenting products with professional, friendly

attitude

Feb.

Maui Divers Jewelry, Honolulu, HI 2007-Ma

Sales Associate for Fine Jewelry y 2010

Received highest seller in company award for May

2007

Provide excellent customer service in a retail

atmosphere

Reach sales goal by product knowledge and clientele

Handle merchandise, fine jewelry knowledge,

bookkeeping, and POS system

Demonstrate the ability to organize, prioritize

security and inventory

Dolphin Quest Oahu, Kahala Hotel & Resort, Honolulu, 3/06-9/

HI 06

Guest Services Specialist

Provide sensational customer service and providing

positive retail purchase goals

Provide customer services to front desk, check in,

reservations and photos area

Promote packages, take payments, manage retail

inventory

Multitask excel worksheets, accounting systems and

paperwork

Keep retail prices updated and product knowledge to

encourage consumer purchases.

Hawaiian Adventures, Honolulu, HI 2005

Product Manager & Coordinator

Identify new vendors, maintain existing vendors,

create new promotions, commission overrides

Manage pricing Excel spreadsheets that go to clients

Consistently earn highest rating in customer service

quality surveys

Coordinate preparation of InterRez-Registry,

InterRez-Vendor, and InterRez-Agency descriptive and

sales materials

Participation in various industry associations,

maintaining existing relationships, maintaining

current client lists, contributing to development of

special sales program

Sea Life Park, Waimanalo, HI 2003-20

Animal Care 04

Train marine mammals such as dolphins and sea lions

Provided care for injured seabirds in the

Rehabilitation center

Provided care for seabird residents in the park

Sanctuary

Provide check-in for Dolphin Adventures (DA) guests.

Facilitate the DA interaction program

Brief and facilitate the DA program in Japanese

Special Skills

Advanced SCUBA certification, computer design software;

Photoshop, Illustrator, Quark Express, Microsoft Office.

Customer service, oral presentations, instruction and animal

training.

Contributions

Volunteered at the Monterey Bay Aquarium (SORAC & Splash

Zone), Sea Lion internship at Moss Landing Laboratories

(S.L.E.W.T.H), Dolphin Quest internship with dolphins

Contact this candidate