Customer Service Medical
Resume:
Kristen Lazarz
Buffalo, NY **220
*********@*****.***
To Whom It May Concern:
I would like to be considered for the position of Marketing Associate at
Fisher Price in East Aurora, NY. I am a graduate of Daemen College with a
Bachelor of Arts degree in English specializing in Public Relations and
Marketing. I currently hold the position of part time Patient Access
Specialist in the emergency department at Mercy Hospital, and full time
Emergency medical Technician at Rural Metro Medical Services, and
successfully manage my duties and responsibilities.
I have completed two marketing and public relations internships. The first
internship I completed was at APNP where I created a logo and brochure for
a Home intervention program through a psychiatric clinic. The brochures
were distributed to the appropriate schools and facilities. From my efforts
the program received a number of interested clients and is an ongoing
program through the Williamsville Wellness Center, formerly APNP. The
second internship I completed was for Lorigo Insurance Group. During my
time there I was able to conduct sales meetings and offer ideas to
employees for higher sales numbers. I also created a script for a 60 second
radio spot on an AM talk station that has been broadcasted. I also created
print ads that have appeared in circulating newspapers in the north towns.
Through my education, internships and office experience, I have established
a strong background in office, communication and administrative skills. My
high level of concentration and excellent organizational skills allow me to
assure the highest quality of work.
In addition to my broad array of office and technical skills, I am flexible
to manage and can multi-task diverse priorities. My previous internships
and office experience make me confident that I can be a solid contributor
to your team.
I have attached my resume for your review. I look forward to discussing my
qualifications with you in further detail. Thank you for your time and
consideration.
Sincerely,
Kristen Lazarz
KRISTEN LAZARZ
293 Cumberland Ave
Buffalo, NY 14220
E-mail: *********@*****.***
Highlights of Qualifications
Knowledge of Microsoft Word, Excel Experience with worker's
and PowerPoint compensation claims and filing
Can use both Mac and PC computer Experience in no fault and
systems disability claims and filing
Excellent Communicator and Experience in medical billing:
outstanding people skills paper and electronic claims
Multi Task Oriented Knowledge of CPT and ICD-9 codes
French - 9 yrs. (4 yrs. @ college Highly Organized
level)
Spanish - 4 yrs. (2 yrs. @ college Leadership Skills
level)
EDUCATION/TRAINING
. Graduate of Daemen College 2010 with a Bachelors Degree - English
major with a specialization in Public Relations
. Team training
. Customer Service Training
. Emergency Medical Training
WORK EXPERIENCE
Lorigo Insurance Group - Internship
Marketing and advertising specialist
. Assisted in writing a 60 second radio spot
. Assisted in creating a print ad for circulating newspapers
. Assisted Marketing director in special projects regarding marketing
efforts
. Worked efficiently with other team members to gain customer base
Rural Metro Medical Services (2010 - current)
Emergency Medical Technician
. Efficiently evaluate patient
. Effectively choose the right course of treatment for the patient in
distress
. Efficiently treat and transport patient to appropriate hospital or
medical facility
. Work efficiently with different departments such as police, fire,
doctors and nurses
. Effectively communicate with my partners
. Obtain as much accurate information about patient to relay to other
facilities
. Ability to stay calm and make decisions in high stress situations
Mercy Hospital Buffalo (9/2009 - current)
Patient Access Specialist - Emergency Department
. Efficiently and accurately register patients arriving to the
emergency department
. Input patient's personal information
. Input and verify patient's insurance
. Work cooperatively with doctors and nurses to ensure quality
patient care
Radiology Office Clerk
. Worked efficiently with other departments and doctors to make sure
patients are taken care of in a timely manner
. Ordered and entered Radiology procedures
. Pulled and filed folders
. Prepared procedure images by printing films and creating CD's
. Signed out films and documents to patients
. Hung mammogram films and processed films through the R2 Checker
. Scanned and filed the days procedures read by Radiologist
. Scheduled patients for Radiology procedures among multiple
facilities
Young's Mental Health Billing & Services (11/08- 9/2009)
Medical Billing and Coding
. Data entry, posted services and co-payments
. Posted payments from insurance checks
. Electronically billed all insurance companies in affiliation with
practice
. Experience with no fault, disability and worker's compensation
claims and filing
. Assisted patients with billing problems and solving issues
. Knowledge of CPT and ICD-9 codes
Advanced Psychiatric Nurse Practitioner Practice (1/07 - 11/08)
Medical Assistant
. Greeted and scheduled patients
. Answered phone calls from patients who needed refills on
prescriptions
. Called pharmacies to refill patients prescriptions
. Understood the side effects of prescriptions to help patients in
distress
. Called hospitals to inform them of a patient that was coming, and
gave the hospital personnel the accurate information needed from
the patients' chart to admit the patient
Greater Buffalo Savings Bank, 4950 Main St, Snyder, NY 14226 (6/06 - 3/08)
Full Time Teller
. Assisted customers with transactions and account information at
window
. Understood and utilizing Bysis, Microsoft, and BondPro
. Educated customers on the various products offered
. CSR Trained, opening, and closing accounts
. Aided management with filing and pulling of account sensitive
documents
. Worked closely with other departments to process customer
information
Total Tan Inc. 3213 Orchard Park Rd. Orchard Park, NY 14127 - (12/04 -
7/06)
Assistant Manager
. Payroll, filing, daily paperwork
. Time management of employees
. Completed weekly employee schedules
. Customer service, and handled complaints
. Sale of tanning packages and lotions, ordering of supplies
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