Customer Service Manager

**** *. ********** **. **********,AL *****

CELL: 334-***-**** E-MAIL: abk3cp@r.postjobfree.com

DALE HALL

OBJECTIVE

To obtain a career with a dynamic company where I can best use

my experience in Business, Customer Service, Manufacturing,

Warehousing and Personnel Management

EXPERIENCE

June 2008 - Present Emergi-Cash - Wetumpka, AL

District Manager for this Alabama based multi-unit Payday

lending company

. In charge of 6 stores in Alabama...Monthly Audits

. Coordinated planning and scheduling for effectiveness

. Human Resources -Hiring, Firing, Discipline,

Performance reviews, maintain and follow up on legal

documentation

. Marketing - Inactive accounts, Businesses,

Flyers/Door Hangers

. Corporate Reporting of collections, current accounts,

revenue, held checks, customers, store audits,

returned checks, garnishments,

. Cash handling, maintain operating funds and deposits,

customer service, loan management from beginning to

end, phone and field collections, garnishment filing,

maintain litigation and return check logs in

ECheckTrac system

July 2007 - June 2008 Meadow Craft, Inc. - Craig Industrial

Park Selma, AL

Production Supervisor (fiber) for this Alabama based company

producing custom outdoor iron furniture

Manage all fiber production

. Anticipate and communicate all problems associated

with production, materials quality, and safety goals

. Organize production and utilize labor to meet daily

production and labor efficiencies and reporting of

these goals daily

. Coordinate efficiency and production relations with

10 plant supervisors

. Supervise 18 employees directly and 250+ employees

indirectly including but not limited to disciplinary

actions, terminations and performance evaluations

Accomplishments:

. Reorganized labor to utilize more efficient

production

. Material audits and evaluations for a more effective

use of materials achieving less waste in production

. Engineered pattern accuracy for a more consistent and

better quality product

. Saved the company an annual loss of $60K+ in

materials and labor costs within the first 3 months

of employment

November 2006-July 2007 Panalpina/MLSC2 -Montgomery, AL

(Lay offs due to decreased production of Hyundai Motor Mfg)

Operations Supervisor/Warehousing for this International

sequencing/Shipping/Warehousing Co.

Managed all 2nd shift operations in this fast-paced JIT/JIS

operation

. Anticipate and communicate all problems associated

with production, warehousing, quality, and safety

goals

. Organize production and utilize labor to meet

production, warehousing, and sequencing goals

. Set up new warehousing/inventory operation for parts

storage and sequencing

. Schedule and prioritize Just-In-Time and Just-In-

Sequence shipments

. Supervise 25+ employees, including but not limited to

disciplinary actions, terminations and performance

evaluations

. Created SOP's for efficient employee training

. Customer Service/Relations with all clients,

primarily Hyundai Motor Manufacturing Alabama

Accomplishments:

. Zero Line Down Time, Inventory Accuracy with no

damage, Balanced inventory

. Presented with award for outstanding performance

February 2006-October 2006 GCA Services Group@ Hyundai Motor

Manufacturing Alabama - Montgomery, AL - (Resigned due to

employment with Auto Tier-One Supplier)

Supervisor for this National cleaning/maintenance service

. Supervise 50+ employees

. Customer Service/Relations with Hyundai management

. Recording daily reports, quality control and

scheduling

. Time management and disciplinary actions

. Reorganized shifts for better employee and operations

production

March 2005-December 2005 Textron Marine & Land Systems - New

Orleans, LA

(Relocated back to Alabama due to Hurricane Katrina)

Parts Manager for this National manufacturer of combat vehicles

. Assistant to Production Superintendent

. In charge of tracking and preventing part shortages and

performing other various duties associated with

production analysis of combat vehicles

. Assist Manager with inter-departmental transfers and

purchases

. Inventory control management, responsible for assisting

in acquisition of equipment, parts, and supplies

February 2004- January 2005 Eagle Sign Studio - Montgomery, AL

(Relocation to Louisiana due to family relocation)

General Manager for this Local sign/advertising company

. Director of all operations and departments including

accounting, system design, graphic design, fabrication,

installation and sales

. Held weekly production meetings to plan production

operations and installations as well as departmental

meetings to check progress and potential problems

. Performed Human Resource responsibilities including

interviews, discipline, termination, time management and

performance reviews

. Responsible for Vendor services, creditors, existing and

potential customers

. Executed all follow up communications for sign systems,

trade show exhibits and digital graphics to ensure

customer satisfaction

2004. Pearson Industries, Inc. - Prattville, AL

Plant Manager-Manage/Direct all Plant Operations

. Director and Coordinator of all plant operations

. Management duties including workflow management, quality

control, customer service relations and tracking

material utilization efficiency

. Performed Human Resource tasks including interviews,

discipline, termination, time management and performance

reviews

. Managed production operation throughout product

lifestyle. Responsible for pre-production, production

and post-production operating procedures

. Responsible for acquisition of equipment, parts, and

supplies. Managed inter-departmental transfers and

purchases

. Practice Lean Manufacturing Principals

2000-2001 Crystal Lake Manufacturing - Autaugaville, AL

Production Manager - Head of Handle Mill Operations

. Business manager of self-sufficient division accountable

for maximizing profit margin through efficient use of

overhead to include rent, labor, materials, utilities,

and maintenance of equipment

. Office Management duties including workflow management,

quality control, customer service relations and material

utilization efficiency

. Performed Human Resource tasks including interviews,

disciplinary actions, termination, time management,

performance reviews, and salary adjustments

. Managed production operation throughout product

lifestyle

. Inventory control management responsible for acquisition

of equipment, parts, and supplies. Manage inter-

departmental sales and purchases

. Practice Lean Manufacturing Principals

2000. Montgomery Security Door - Montgomery, AL

Shop Supervisor/Office Manager

. Supervised all aspects of production from beginning

to installation

. Performed office management tasks including workflow

management, quality control, customer service

relations, material utilization efficiency, and new

sales

. Human Resource/Personnel Manager in charge of

interviews, scheduling, discipline, termination,

reviews, wage increases, and benefits

. Fabrication duties including cutting, welding, and

assembling merchandise

1984-1995 Hagar Hinge - Hope Hull, AL

Machinist, B Class

. Sharpened and made cutting tools, and machine parts.

. Presented with award for engineering a more

efficient, cost saving machine component

Various:

Village Inn Restaurant -Manager/Quality Assurance

Brewton Inn - Bar/Restaurant Manager

Rack Room Shoes - Assistant Manager

SKILLS

MS Word/Excel Various

Mfg/Sequencing/Inventory Software

QuickBooks Beginning Graphic Design

Typing 45 WPM

Forklift

EDUCATION

Troy State University - Business Administration

Alexander City Jr. College - Business Administration

Pensacola Jr. College - Graphic Design, Business Administration

Auburn University Montgomery - Spanish/Excel 2003

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