Customer Service High School

Julia Castro

Julia Castro

*** ******* ****

Colorado Springs, CO 80904

Home 719-***-****

Objective: To Find Employment

Education and Certifications:

1. High School Diploma, Bloomington High School Bloomington Indiana, 1974

2. Certification as Registered Medical Assistant, 1978

3. Certification as Medical Coding and Billing Tech, 2005

Related Skills and Courses:

Front Office Procedures Data Entry

Insurance Collection Phone Skills

Customer Service Excel Software

Professional Summary: 31 years in Customer Service and knowledge of the area and

people in Manitou

and Colorado springs make me an asset to any company.

Job History

Ford Motor Credit Colorado Springs, CO

Collections Representative June 2007 to March 2008

Used computer programs to retrieve customer information on car loans and helping the

customer divise payment plans

Also locating the hard to reach customer and once getting them on the phone to work with

our company.

Family Dollar Stores Olathe, CO

Asst Manager Oct 2006 to June

2007

Worked with Customers, Open and Closed store, made work schedules for associates,

cash handling and balancing of cash register.

Phil Long Dealership Colorado Springs, CO

Customer Care/ Administrative Asst. June 2001 to Jan

2005

Further developed face to face customer service and customer contact skills to include

working with a 40 member team. Friendly team player as well as self starter. Created

daily marketing plans for each sales member and entered notes into computerized

system. Scheduled appointments. Accurate data entry.

ENT Federal Credit Union Colorado Springs, CO

Member Service Representative Aug 1999 to May

2001

Developed customer service and phone skills. Assisted customers with monetary needs

and resolved customer’s concerns or complaints ensuring client satisfaction. Accurate

and knowledgeable operation of office equipment. Cash handling and balancing.

Excellent and consistent performance led to promotion to Member Service Representative

from Teller.

Bank One Manitou Springs, CO

Customer Care Feb 1997 to July 1999

Developed customer service and phone skills. Assisted customers with monetary needs

and resolved customer’s concerns or complaints ensuring client satisfaction. Opening and

Closing procedures. Friendly and accurate dive up window transactions with customers.

Cash handling and balancing.

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