Customer Service Training

Scott N. Jones **** Murray Hwy, Hardin, Ky *****

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*****.*********@*****.*** . Cellular 812-***-****

Executive Summary

Highly motivated and results-focused. Possess strong leadership and

successful team building capabilities and excellent technical,

communication, presentation, and customer service skills. Resourceful

problem solver with proven ability to bring quick resolution to challenging

situations as well as build lasting relationships with vendors and

customers. A true team player.

Experience

Diversity-Vuteq, Princeton, In 2009 to 2010

Logistics Specialist

Responsible for shipping over 3000 containers of injection molded

automotive parts to Toyota Motor Manufacturing of Indiana daily.

. Designed and wrote the standardized work instructions ensuring the

accuracy of all parts shipped

. Responsible for training and certifying all new team members on the

safe operation of fork lifts and tuggers

. Trained employees in work and safety procedures and company policies

. Evaluated subordinate job performance and conformance to regulations,

and recommended appropriate personnel action

. Oversaw, coordinated, and performed activities associated with

shipping, receiving, distribution, and transportation

. Interviewed, selected, and discharged employees

. Planned layout of warehouse in such a manner that "FIFO" was always

maintained

. Compiled reports and information required by senior management

. Identified and resolved discrepancies and errors

. Member of the plants first responder program

Fleetwood Homes of Kentucky, Benton, Ky 2005 to 2009

Purchasing Agent

Purchasing Agent for the number one home builder in America.

. Responsible for purchasing of over 12 million dollars in inventory.

. Directed staffing, training and performance evaluations of six

associates.

. Coordinated and scheduled budget and cost analysis for maintenance

department minimizing cost overruns.

. Reviewed, organized and planned weekly overhead budget to qualify and

quantify projected cost.

. Researched product quality and cost negotiating with vendors to

provide the highest quality at the lowest cost.

. Responsible for training, scheduling and implementation of 187

associates for quarterly plant wide inventory.

. Screened invoice, purchase order and accounting documents insuring

accuracy and appropriate discounts applied.

. Designed spread sheets to increase ordering accuracy thus decreasing

inventory days on hand.

. Proficient with Outlook, Excel, and Microsoft Word, as well as able

to quickly master any other program.

Fleetwood Homes of Kentucky, Benton, Ky 2003 to 2005

Parts Coordinator

Responsible for the purchasing and receiving of materials for distribution

to retailers

and contractors in over 12 states.

. Supervised 3 delivery trucks and 4 associates logging over 500,000

miles with no accidents and zero log violations.

. Initiated a comprehensive training program to ensure drivers were

current on all new DOT requirements.

. Plant received National Customer Service Award.

. Performed quarterly inventories.

Fleetwood Homes of Kentucky, Benton, Ky 1998 to 2003

Material Handling Group Leader

Responsible for four associates receiving, stocking of all materials used

in the

production of manufactured housing.

. Zero lost man hours due to safety related accidents within the

department.

. Assisted in quarterly inventories.

. Coordinated the repair of damaged materials minimizing cost variance

maximizing profitability.

. Plant received National Customer Service Award.

Mediacom, Benton, Ky 1996 to 1998

Warehouse Supervisor

Responsible for maintaining a warehouse Located and arranged for purchase

of goods and services necessary for efficient operation of organization.

United States Navy, Pittsburgh, Pa 1988 to 1996

Fire Control Technician

Ballistic Nuclear Missile Fire Control Technician.

. Received an Honorable Discharge.

. Command Financial Specialist.

. Managed the budget of the command recreation fund as the President.

. Served on board the U.S.S Francis Scott Key SSBN 657

. Served on board the submarine tender U.S.S. Canopus AS34

. Attended advanced electronic schools.

Military Education

114 credit hours in the lower-division baccalaureate/associate degree

category from the American Council on Education for my military training.

Affiliations

Firefighter, Fairdealing Olive Vol. Fire Department, Fairdealing, Ky, 1998

to 2009.

Lifetime Member, Veterans of Foreign Wars, Benton, Ky

Firefighter, Union Vol. Fire Department, Union, In, 2009

Professional References

Available upon request

Contact this candidate