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Customer Service Quality Control

Location:
Arvada, CO, 80002
Posted:
September 15, 2010

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Resume:

DIANE L. FLISS, ARRT R, M, CDT

**** ****** ******

ARVADA, CO 80002

LICENCES HELD:

American Registry of Radiologic Technologists

Radiology Modality since 1973

Mammography Modality since 1993

International Society of Clinical Densitometry since 2003

SUMMARY OF QUALIFICATIONS:

Customer Service:

Excellent mammography skills attained through 20 years of screening and

diagnostic experience

Extensive osteoporosis screening skills including educating the

customer in bone health

Proficient in routine Radiography

4 Years experience in injecting and phlebotomy

Demonstrated problem solving skills by decisive action

Proven patience and courtesy through customer contact and interpersonal

relations

Administrative:

Oversaw small off site clinic affiliated with large metropolitan area

hospital

Directed radiography students in comprehensive learning environment

Performed a variety of front end office duties including typing,

phones, scheduling, ordering

supplies, filing and transcription

Developed procedures for optimum patient care

Trained new employees in all phases of small clinic requirement

Basic Computer Skills

Interpersonal:

Employee of the month for Exempla Lutheran Medical Center December 1998

Attended numerous workshops pertaining to osteoporosis, mammography,

routine radiology,

and quality control

Participated in personal interviews to hire quality staff for small

clinic

Self directed, friendly, enthusiastic, and flexible

Always extremely aware of the customers anxiety and strives to put them

at ease by treating them

with the kindness, compassion and respect they deserve

Active in Hospital mentoring program through pen pal contact

Contributed to annual review of co-workers

Demonstrated ability in both oral and written communication

Maintained relationships with co-workers and management resulting in an

atmosphere of friendly

cooperation

Active member of the American Society of Radiologic Technologists

PROFFESSOINAL EXPERIENCE

Exempla Lutheran Medical Center (July 1990-April 2010)

Wheat Ridge, CO

Staff Technologist

Mammographer

Bone Densitometry Technologist

Catherines Dress Shop (March 1999)

Lakewood, CO

Sales Clerk

Ardmore Adventist Hospital (1988-1990)

Ardmore, OK

Staff Technologist-including some Nuclear Medicine and CT

Mammographer

Yountville Retirement Home (1987-1988)

Yountville,Ca.

Customer Service Representative

Porter Memorial Hospital (1985-1986)

Denver, CO

Ward Clerk-Psychiatric Unit

Platte Valley Hospital (1979-1983)

Brighton,CO

Staff Technologist

Pattie A. Clay Hospital (1976-1979)

Richmond, KY

Staff Technologist

Memorial Hospital (1973-1976)

Manchester, KY

Staff Technologist



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