Sales Customer Service
Resume:
profile
Sales, Management and Customer Service Professional with extensive
experience in managing customer accounts, developing marketing plans,
supervising and supporting sales teams, and providing sales and services.
Established abilities in managing multiple projects with tight deadlines in
a fast-paced environment. Effective management of priorities and working
towards continuous improvement has resulted in top sales and greater
company success. Proven achievements encompass expanding customer accounts
and establishment of steady revenue of growth. Demonstrated key
qualifications include:
. Business Planning and Development
. Market Management
. Team Building and Leadership
. Strategic Marketing Initiatives
. Long-Range Planning
. Customer Service and Relations
. Budgeting and Forecasting
. Contract Negotiations, Proposals
. Competitive Pricing
. Client Sourcing Techniques
. Sales Reporting and Documentation
. Word, Excel, and Data Entry Skills
experience
YMCA 5/2007-
present
Huntsville, Alabama
Part Time Member Service Representative
Provide YMCA members with high-quality customer care. Position requires
problem solving and extensive relationship building. Responsible for
opening the facility and ensuring the center is in premium condition
before we open the doors. Provide YMCA tours to prospective members, and
work to meet, and exceed, our team's monthly membership goals. I also
assist Chief Operations Officer and Membership Director as needed, doing
whatever I can to boost member experience satisfaction levels.
Huntsville Clinic 07/2007-Present
Huntsville, Alabama
Radiologic Technologist
Work part time performing diagnostic x-ray examinations at the
Huntsville Clinic using radiological equipment. Welcomed patients and
explained examinations to be performed. Prepared x-ray room and
equipment. Prepared patient paperwork for billing and film jackets.
Filled returned patient films. Prepared paperwork and films to be
checked out to different clinics and Doctors. Performed scheduled
maintenance on equipment and kept processor fluids levels full. Loaded
film into film cassettes in a dark room.
Huntsville Hospital and Women' and Children's Hospital
Huntsville, Alabama
Radiologic Technologist PRN-Huntsville Hospital-Main
7/2004-12/2007
Worked as a Radiologic Technologist performing diagnostic x-ray
examinations under the direction of a Physician at Huntsville Hospital
Main building. Work involved the operation of radiologic equipment in a
hospital. Performed portables in patient's rooms, operating rooms,
emergency rooms and recovery rooms. Performed "digital" diagnostic x-
rays in the x-ray department and with "digital" portables. Performed
computerized axial tomography-intravenous pyelogram (IVP)/intravenous
urography (IVU), retrograde cystograms, cystourethrograms, VCU's.
Performed venipuncture to draw blood and to inject IV contrast.
Additional procedures performed with the direction of a physician are the
following Fluoroscopic procedures: operating room, myelograms, small
bowel series, barium enema w/ contrast and upper gastric intestinal
(UGI).
Student Clinicals - 2 year consecutive class - GPA 93.30
7/2004-6/2006
e-Components, a Division of CSR Electronics, Inc.
2002-2003
Huntsville, Alabama
Sales Representative
Was responsible for an established account base. Negotiating pricing,
Customer proposals, Military contracts, Military ratings and orders,
providing customer service, technical support, out sourcing, strategic
planning and forecasting.
Future Electronics 1993-2001
Huntsville, Alabama & Kansas City, Kansas
Product Manager (1994-1995; 1998-2001)
Responsibilities included reviewing sales, quotations, and market
conditions to establish product pricing, initiate sales action plan, and
revise sales forecast; reviewing cost estimates for reasonableness and
establishing new pricing; providing customer service representatives with
technical support; and reviewing and negotiating contract terms on large
O.E.M. orders.
. Achieved record sales with top semiconductor manufacturers to include
Motorola, National Semiconductor, and Microchip
Operations Manager (1996-1998)
Supported recommendations made to sales management team regarding ways to
improve sales effectiveness through maximizing process efficiencies in
sales operations.
. Realized records sales of $30 million through concerted efforts and
leadership of sales team
SCI Account Manager (1995-1996)
Responsibilities included growing relationships with company
representatives from buyer level through to top management and working
with engineers to design-in samples for end products.
Field Sales (1993-1994; 2001)
Responsibilities included sales and direct account management of customer
accounts to include building and maintaining relationships with
manufacturer representatives; effectively managing quote process through
proactive follow-up on quotes; achieving a high quote to order ratio;
maintaining data on existing accounts and systems; and ensuring customers
were kept informed of new product lines and/or new technology.
Transferred from Kansas City, Kansas Division to the Huntsville Division
in 1994.
Arrow Electronics (Subsidiary of Capstone Electronics, Inc.) 1985-1993
Kansas City, Missouri
Field Sales (Capstone Electronics, 1990-1993)
Represented a newly formed organization in the territories of Nebraska,
Kansas, and western Missouri.
. Generated $2.1 million in annual sales through accounts serviced
. Coordinated all inside sales activities in the regional office located
in Dallas, Texas
Inside Sales (Arrow Electronics, 1985-1990)
. Negotiated pricing from manufacturer's reps and their factories.
Expedited customer sales for $5 million satellite sales office.
Inside Sales 1982-1985
Hall-Mark Electronics, Inc. Kansas City, Missouri
Handled price quotations and customer relations
. Qualified for "Producers Circle" with six months
Sales 1978-1985
Semiconductor Specialists, Inc. Kansas City, Missouri
Responsibilities included inventory control, order processing, literature
distribution, price quotation, and inside sales.
EDUCATION
College Coursework 1978-1980
Southwest Missouri State, Springfield, Missouri
Maplewoods Community College, Kansas City, Missouri
Calhoun Community College
Huntsville Hospital School of Radiology 2004-2006
references
Karen pETERSEN HudsonAlpha Institute for biotechnology 256-
457-3657
LISA CURTIS HUNTSVILLE CLINIC
DR. NANCY WHITE CRESTWOOD MEDICAL CENTER
WAYNE KLUKA FUTURE ELECTRONICS
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