Customer Service Human Resources
Resume:
*** ***** **** 412-***-**** Cell
West Mifflin, PA 412-***-**** Home
***** ********@****.***
Melissa Whalen
Objective To use my business knowledge and skill to succeed
in your company
Experience Aug 2009 - Oct 2009 Wal-Mart Stores Inc. Home
Office Bentonville, AR
Human Resources Coordinator
Worked closely with management to ensure all Leave
of Absence requests were filled out correctly and
processed in a timely manner.
Received and posted all new job requisitions for
the corporate office to the company website.
Reviewed and submitted all transfer requests to
appropriate recruiters and hiring managers.
Responded in a timely manner to questions submitted
by management via phone and e-mail.
Trained and assisted field managers with hiring and
terminating processes.
Jan 2007 - Aug 2009 Wal-Mart Internal Disbursements
Bentonville, AR
Payroll Customer Service
Answered an average of 50 calls a day dealing with
journals, policy; procedure and payroll systems
questions.
Researched and provided resolution for the
opportunities created by the field.
Taught the field how to utilize the tools that were
provided to them.
Worked closely with management to keep the team
informed of any changes in systems or policy, as
well as opportunities that arose during the pay
period
Selected for team projects. Responsible for
coordinating and following up with management
staff.
June 2006 - Jan 2007 Gentle Care Animal Hospital
Nixa, MO
Veterinarian Assistant
Assisted the Veterinarians with any surgeries or
x-rays that were scheduled as well as emergencies.
Pre screened the patients and gathered information
before the Veterinarian looked at the patient.
Filled 10 - 15 prescriptions daily.
Provided customer service by phone and in person.
Education Missouri State University
Springfield, MO
Bachelor of Science, General Business
Minor: Management
30 of 87 Credit Hours Completed
North Arkansas College
Harrison, AR
Associate of Arts Degree
Graduated May 2005
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