Customer Service Manager
Resume:
Benjamin A. Jackson
Florence, AL 3560
******@*****.***
Qualifications Summary
Multi-talented professional experienced in providing quality customer
service and clerical support, at both the managerial and front-line level,
in fast-paced, detail-oriented environments.
Excellent verbal and written communication skills. Experienced with
computer data entry and report generation, and technically skilled with IT
hardware. Innovative problem solver.
Experience Highlights
Hotel front desk manager. Supervised staff of 11. Increased revenue from no-
show billing and charge dispute resolution.
Home improvement handyman. Provided a wide variety of innovative solutions
to home maintenance problems at affordable cost to customers.
U.S. Census enumerator. Conducted self-directed information gathering
assignments.
Proofreader in accounting, financial and legal services. Produced accurate,
professional-looking documents.
Hotel desk clerk. Provided first-class customer service in leading tourist
locales.
Have used computers in the workplace and at home since the early 1990s.
Employment History
U.S. Census Bureau, Florence, AL 2010
Self-employed home improvement specialist, Florence, AL, 2009-2010
Early retirement, 2004-2009
Proofreader, New York, 1999-2003
Hotel front desk manager and desk clerk, San Francisco, New York, 1987-1999
Education and Training
University of North Alabama, Florence, AL, B.S. History.
Computer software skills, self-taught. These include some Microsoft Office
programs.
Computer technology skills, self-taught. Refurbish computers as a hobby.
References on request.
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