Project Manager

Katherine G. Augustin

abk36n@r.postjobfree.com • 206-***-****

**** * ****** **, *******, WA 98122

* ***** ********** ******** ************* projects, cultivating innovative teams, and advocating

for sustainable solutions

Dynamic, highly communicative self starter with a passion for innovation and continuous improvement.

Outstanding project management track record in evaluating and optimizing processes, defining quality

standards, and utilizing obstacles to identify new solutions. Brings a long-term view to project management

that values maximizing existing expertise and resources to build self sustaining systems through

communication, collaboration, and technology.

Professional Experience

Project Manager/Business Analyst – Health Information Management Operations, Group

Health, Seattle, WA March 2009 – August 2010

Primary objective: to provide project leadership for the health information management department in mapping,

assessing and improving key operational systems.

Projects:

• Analyzed and redesigned workflows for capturing services provided by physicians in a new

enterprise billing system (Epic Resolute). This included:

Coordinating the introduction of these workflows at 7 new facilities resulting in a 16.5 m increase in revenue

managed by the department. Managing the development of procedures and training for staff and

contractors. Leading a management team tasked with monitoring and supporting the expanded program

areas through project close-out phase.

• Managed a pilot project in cooperation with Group Health Web Services team to develop best

practices for implementing a SharePoint site in an operations department. This project included the analysis,

design, build, launch, and ongoing support of a SharePoint site for three program areas including remote

employees. Developed custom administrative modules for task and issue lists, attendance tracking, and

leave management. Provided training for management and department staff in both classroom and deskside

format

• Created a centralized index and electronic repository for HIM Operations departmental

procedures. Developed a process for identifying new procedures, drafting procedures, incorporating

stakeholder input, and an ongoing revision and approval process

Project Coordinator – Information Systems, Seattle Children’s Hospital, Seattle, WA

Aug 2008 – Jan 2009

• Provided project leadership for Information Systems Department, identifying and developing essential internal

business systems

• Maintained hospital software license and service agreements for clinical and business applications, initiated

annual renewals

• Developed framework for department conversion to a paperless invoice payment approval system through

SharePoint resulting in increases in accounting efficiency and accuracy of real-time budget figures for the

department

• Built a system stability reporting process for Cerner, eGate, Epic and Lawson applications in partnership with

Chief Security Officer, illustrated system stability trends using graphs and statistics presented to executive

leadership in monthly status reports

• Tracked Help Desk HEAT Service ticket volume and turnaround times for measurement against department

SLA’s, developed Crystal reports for on-call support analysts to flag and prioritize HEAT tickets based on critical

stability issues

Organization Development Coordinator, Waldron & Company, Seattle, WA

Jan – July 2008

• Provided project leadership for senior consultants, partners, and contractors at a major human resources

consulting firm, facilitated internal and client meetings, and managed projects with multiple stakeholders

• Customized and administered 360 employee surveys, analyzed data, and compiled reports used for executive

coaching in WA state private, nonprofit, and public sectors including King County Libraries and Elections offices

and Snohomish County PUD

• Developed new business by initiating contacts with over 50 potential clients’ finance and HR departments

heads, drafted and edited project proposals (RFPs and RFQs), and created a new suite of marketing materials

in electronic and hard copy formats

Project Assistant, Alaska Seafood Marketing Institute, Seattle, WA

June 2006 – Jan 2008

• Redesigned the content and format of an industry business directory, adding a marketing component targeting

consumers

• Managed a $2.5 million marketing collateral program including revisions, inventory management, catalog, and

direct mailings

• Developed a user friendly website interface for online materials orders increasing efficiency of fulfillment by

reducing phone orders

Event Planner/Trainer, One America, Nonprofit, Seattle, WA contracted

for March – June 2006

• Coordinated a fundraising event for 500+ guests at WA State Trade & Convention Center generating over

$95K; 70% over goal

• Recruited and trained a new volunteer base, created 3 planning committees, facilitated staff and volunteer

planning meetings

• Designed a new donor database increasing the efficiency and accuracy of tracking attendee correspondence

and donations

Volunteer Experience

Board Member, Fundraising Committee, National Coalition Building Institute, Seattle, WA

Aug 2006 – Dec 2007

Led development efforts for member recruitment, marketing for public workshops, and design of annual

newsletter mailing campaign

Project Coordinator, CU Student Volunteer Initiative, University of Colorado, Boulder, CO

Aug 2004 – May 2005

• Assessed university needs related to student diversity and volunteerism by conducting informational

interviews and focus groups

• Led a collaboration amongst 48 campus groups for the development of a web resource linking students to

volunteer opportunities

Volunteer Coordinator/Trainer, YWCA Bolder Girls Program, Boulder, CO Aug

2002 – May 2003

• Developed a curriculum for a mentor training program, instructed weekly classes for development of

mentorship skills

• Provided one-on-one coaching for volunteer mentors, conducted exit interviews at program’s end

Education

University of Colorado, Boulder, CO

December 2005

• Bachelors of Arts, Communication, emphasis in organizational behavior and team building

• Certificate in the Study and Practice of Leadership, INVST Community Studies Program, emphasis in nonprofit

management

• Semester abroad, Syracuse University, Strasbourg, France, emphasis in EU trade and social policy

University of Washington, Seattle, WA

May 2010

• Certificate, Project Management

Mindsharp, Seattle, WA

October 2008

• Completion of Power User training for SharePoint 2007 (MOSS)

Skills

Highly skilled in MS Office 2003 and 2007 including Excel, Project, Visio, PowerPoint, Access, Publisher and Word

Experienced with enterprise software including:

ERP: Lawson

Timekeeping: Kronos

Medical Records: McKesson, Meditech, Cerner, Acis, and Epic

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