Customer Service Sales
Resume:
Christal M. Whitmore
*** ***** ****** ** ************, TN. 37186
*****************@*****.***
CUSTOMER SERVICE PROFESSIONAL
More than 4 years’ successful experience in customer service and
Profile
•
support with recognized strengths in account maintenance, problem
solving and trouble shooting, sales staff support, and
planning/implementing proactive procedures and systems to avoid
problems in the first place.
1. Possess solid computer skills.
2. Excellent working knowledge using both IBM and Mac systems;
Lotus 1 2 3, Microsoft Excel, WordPerfect, Microsoft Word.
3. Ability to train, motivate, and supervise customer service
employees.
4. A team player motivated self starter always report on time and
keep up with new information.
Teletech @ home 800 teletech 2005 2007
Employment
Customer Service Representative
Quickly and effectively solve customer challenges.
1.
2. Maintain quality control/satisfaction records,
constantly seeking new ways to improve customer
service.
3. Transfer customers to the right departments
The Connection, Jamestown, NY. 716-***-**** 2003
2005
Customer Service Representative
Support sales reps in opening new accounts and
4.
upgrading existing service.
Client support for personal orders and business
1.
orders
Sales and up sales
2.
Reporting emergencies and helping customers
3.
transfer to the right departments.
Quickly and effectively solve customer’s challenges.
4.
Maintain quality control
5.
Jamestown Community College, Jamestown, NY. 1993
Education
Computer Competence Course
Jamestown Business College, Jamestown, NY.
Associate Degree: Medical Office Assistant 1997 1998
Kaplan University,
Associates Degree: Medical Office Management 2009
Present
References Furnished Upon Request
Contact this candidate