Customer Service Sales

Erin N. Tweedy

****Young Ave NE

Rockford, MI ***41

***********@*****.***

616-***-****

PERSONAL STATEMENT

Hardworking, driven, sales professional with more than 10 years experience; a proactive, go-getter with a

strong customer service background and excellent communication skills; enjoys working with people.

OBJECTIVE

I am seeking a position that will utilize my marketing degree, experience in sales, and customer service

skills while benefiting a team. I am a team player and enjoy interacting with people from all backgrounds.

EDUCATION

Grand Valley State University, Allendale, MI

Bachelor of Business Administration

Majors: International Business, Marketing

Minor: Spanish

Graduated – December 2006

University of Guadalajara, Jalisco, Mexico

GVSU Study Abroad

Advanced Spanish Coursework

Bilingual in Spanish and English

WORK EXPERIENCE

Verizon Wireless, Grand Rapids, Mi 03/07- Present

Retail Sales Representative - Retail commission based sales

-Manager on duty

-Data Consultant for location

-Inventory Control

-Customer service

-Merchandising

Verizon Wireless, Grand Rapids, Mi 06/06 – 12/06

Marketing Intern -Evaluated customer experience

-Traveled to multiple store locations

-Conducted surveys with customers and staff

-Generated a district action plan for improvement of customer experience

-Compiled district data into excel spreadsheets for employee performance evaluations

-Created and maintained extensive power point presentations for district numbers

-Assisted with employee performance appraisals

Northwestern Michigan College/Upward Bound, Traverse City, MI 06/05 - 08/05

Residential Advisor 06/06 - 06/06

-Worked closely with high school students during the summer months

-Provided supervision, guidance, and transportation

Francisco’s Market & Deli, Traverse City, MI 04/05 - 08/05

Sales Clerk/Deli Cook 05/06 - 06/06

-Sales

-Inventory stocking

-Deli preparation & pizza making

Grand Valley State University, Allendale/Grand Rapids, MI 08/02 - 04/06

Desk Assistant

-Secretarial duties

-Mail delivery

-Handled residents’ complaints

Suncoast Motion Picture Company, Traverse City, MI 07/00 - 01/06

Sales Clerk/Floor Manager

-Customer service

-Retail Sales

-Managing associates

-Inventory control and ordering

TRAINING/ SPECIALIZED SKILLS/ ACCOMPLISHMENTS

Verizon Wireless

Online product training courses – Ongoing

-Advanced Data Services Certified

-Trained to education customers on advanced devices in classroom setting

Suncoast Motion Picture Company

-5 time winner of company sales contests

-Number one seller of magazine subscriptions in the company December 2001

Other

-Proficiency in Microsoft Office programs, including PowerPoint, Word, and Excel

-Prior experience with Adobe Photoshop and other graphics programs such as Paint Shop Pro

-Digital photography

Contact this candidate