Manager Store

***** ********** **. ******* **, *****

407-***-**** ( *******.*********@*****.***

Charles spraggins

objective

Highly motivated and results-focused management professional possessing

exceptional communication skills. With a demonstrated ability to streamline

operations, that increase efficiency, and company profit. Strong background

in employee training that enhances team morale, and boosts customer

satisfaction. And a solid track record of consistently exceeding corporate

goals; through strategic planning, staff development, and project

execution.

Work of experience

Store Manager Toys R Us

Sept 2004- Present

( Supervised the daily operation of various Babies R Us, and Toys R Us

locations, with yearly sales volumes of up to $15 million.

( Trained store teams on store applications, operational systems, and

techniques for more effective store operation.

( Worked closely with Department Managers to ensure company standards were

met on a consistent basis.

( Conducted detailed review of Profit and Loss Statement, and created

action plans to keep all numbers in line.

( Predicted sales trends, product needs, and payroll usage to ensure the

profitability of the business.

( Created training classes to teach associates the importance of loss

prevention, which resulted in a 50% drop in shrink percentage last year.

( Worked to increase customer volume by increasing the expectation for

Guest Service on all levels.

Store Manager Pacific Sunwear

Oct 2001 - Sept 2004

( Oversaw the daily operations of this 1.6 million dollar store

( Recruited new management talent for the company

( Involved in all aspects of human Resources, including hiring, training,

discipline and terminations.

( Kept organized records of sales figures on a daily, weekly, monthly, and

yearly basis.

( Controlled company assets by enacting Loss Preventions guidelines

and training excises.

( Built a success driven staff by developing in store contests and

incentives for successful performance

(Worked closely with other Store Managers and the District Manager, to help

create a team within the district

Asst Manager Charlotte Russe

Jun 2000 - Oct 2001

( Worked closely with the Store Manager to ensure the effective

operation of the business.

( Involved in all aspects of human resources, including interviewing,

recommendations of new hires, disciplining of associates etc.

(Ensured that the store was visually appealing to the customer at all

times, by following company guidelines.

( Completed all tasks assigned by Store Manager.

( Delegated tasks to other associates.

( ensured that the staff was customer focused.

education

Georgia State University

Atlanta, Georgia

Bachelors of Arts and Sciences: Sociology

REFERENCES

Available on request

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