Human Resources Manager

M. Scott Morris 716-***-**** . abk33i@r.postjobfree.com

Senior Human Resources Executive

HR Strategy . Talent Management . Organizational Development

Dynamic, driven, and innovative leader with repeated Strategic Planning

success tackling strategic and complex challenges in Consulting

diverse industries. Develop and deliver plans that Startups /

attract and retain key talent, drive growth, reduce Turnarounds

costs, and maximize performance. Restructuring &

Valuable blend of strategic insight and hands-on Process Improvement

execution. Intensive experience managing significant Team Leadership

changes in people, processes, systems, and structure. Relationship Building

Trusted partner to executive leaders; valued for

transforming HR from administrative to strategic role. Change Management

Effective team leader and experienced manager of

multi-million dollar budgets. Fluent in Spanish.

Professional Experience & Accomplishments

Associate Vice President for Human Resources (2007 - present)

Executive Director, Strategic Planning (2005 - 2007)

University at Buffalo, Buffalo, NY 2005 - Present

Major public research university, part of prestigious Association of

American Universities (AAU); annual budget of ~$1 billion, 6,000 faculty

and staff, and 27,000 students.

Recruited by former client to drive university's strategic planning.

Subsequently tapped to lead HR strategy and operations, including

compensation/benefits, labor and employee relations, organizational

development, recruitment, and diversity. Manage 70-person department and

$3.5 million budget; in support of a 6,000 employee university; serve as

key senior advisor to University President.

. Completely realigned university IT, conservatively achieving $5

million in cost savings within 2 years through consolidation,

economies of scale, and new strategic alliances; also developed

business case for and drove full PeopleSoft implementation and change

management.

. Steered unique UB2020 strategic planning process, involving 750+

faculty leaders across 13 schools; delivered plan that now defines

university and serves as basis for faculty recruitment, $362 million

in capital investments, pending state legislation, and development of

new downtown campus.

. Created strategic, multi-faceted training and development function

that includes 65 instructor-led courses, proprietary eLearning group

(unique in state university system), critical leadership and

supervisory development programs, and comprehensive, multi-phase

employee orientation.

. Spearheaded suite of employee wellness programs that have helped

employees collectively shed 2,000 pounds (with continuing progress at

~500 pounds per semester).

. Crafted and led full implementation of HR business partner model,

shifting perception of HR from tactical administrator to value-adding

strategic partner in 3 years.

. Earned repeated awards for university from multiple sources (from 2008-

2010), including Best Places to Work in Western NY, National

Exceptional HR Practices, and Best HR Practices.

Chief Operating Officer / Senior Vice President

AVCOR Consulting, LLC, Los Angeles, CA 2001 - 2008

Independent consulting firm creating and implementing strategies for

organizational change.

Co-founded firm. Led business development and created long-term, trusting

relationships with senior executives and university presidents; developed

vision with clients and led teams to deliver. Simultaneously managed

internal business processes and P&L. Managed 13 staff members.

. Grew firm from 2-person startup to stable, growing company with 3

partners and 13 employees.

. Sold and delivered $6 million in business over 5 years.

. Led major reorganization of business operations (including IT, HR,

facilities) at U.C. Santa Cruz, saving $10 million without

compromising service quality; developed model that is now referred to

as "the standard" for transformation throughout University of

California system.

. Crafted core employee development programs now used nationally by $450

million medical transcription company and Fortune 100 corporate

housing provider.

. Overhauled service delivery model for $10 million continuing education

department at California State University Long Beach, leading to

eventual headcount reductions and ~$1 million in savings.

. Spearheaded multiple HR technology implementations (including

electronic time and attendance, recruitment management, learning

management, threat reporting, and background check systems) for

diverse clients, streamlining processes and costs and driving dramatic

increases in efficiency and productivity.

Senior Director, Human Capital (2001)

Director of Training (2000)

PeopleSupport, Inc., Los Angeles, CA 2000 - 2001

Business process outsourcing provider (market cap: $400 million), offering

customer relationship management services (call center and online customer

support).

Hired to create employee development function for start-up company; managed

team of 6 trainers and instructional designers. Collaborated with internal

and client teams to develop core curriculum needs. Promoted to key

consulting role, helping clients design their own internal customer support

functions.

. Conceived and crafted employee development plan and fully launched

training programs within 6 months; subsequently rolled out plan and

metrics to offices in St. Louis, MO and Manila, Philippines.

. Established formal, repeatable process for client onboarding, allowing

company to sustain high service levels while reducing required FTEs by

50%.

. Created new internal consulting group to capture additional market

share and expand business to new clients.

. Sold first engagement to Marriott International, generating $1 million

in revenue in 6 months.

. Led joint Marriott-PeopleSupport teams to redesign client's central

internet call center.

Director of Human Resources & Operations (1998 - 2000)

Director of Training (1997 - 1998)

Area Training Manager (1996 - 1997)

ExecuTrain, Inc., Los Angeles, CA 1996 - 2000

Provider of professional development and training solutions in 35

countries.

Promoted rapidly to handle emerging company priorities. As Director of

Training, managed 3 Training Managers and 35 trainers. In HR leadership

role, led 8 managers and 70 employees and reported directly to Regional

Vice President.

. Identified need to close 1 of 5 area offices, and led restructuring

and closing project; achieved $1 million in savings without

compromising service to clients.

. Conceived and implemented job redesign and reallocation program,

preserving employment and sustaining employee morale and engagement

during challenging period.

. Created new train-the-trainer system, driving 125% increase in number

of trainers recognized nationally.

Education & Selected Professional Notes

Harvard University, Cambridge, MA -- Executive Education Program, 2006

Occidental College, Los Angeles, CA - BA, Economics, 1993

Professional Affiliations:

. American Society for Training and Development (ASTD)

. Society for Human Resource Management (SHRM)

. Association of College & University Human Resource Professionals (CUPA-

HR)

Recent Presentations:

. CUPA-HR (2010): "Employee Development as a Way to Do More with Less"

(http://hr.buffalo.edu/learning/CUPA/player.html)

. SUHRA (2009): "Strategies for Building an Organizational Development

Function"

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