Customer Service Manager

Haleemah R. Turner

Roswell, GA *****

**********@***.***

770-***-****(h) 770-***-**** (c)

CAREER OBJECTIVE:

To obtain the Outside Sales position where my administrative, and customer service experience may

enable me to contribute to the company’s mission.

SUMMARY:

Performed over 10 years of outstanding customer service in various industries, provided over six years of

prominent administrative and support services. Possess over ten years of corporate work experience and

managing accounts, accomplished an internship as a Jr. Marketing Assistant with a Publicity Management

Company in Atlanta.

EDUCATION:

B.S. Business Administration, DeVry University, Alpharetta, GA 02/2010

• Major of concentration in Sales and Marketing

• Five times honoree student of DeVry’s Dean’s List

• 3.63 GPA on a 4.0 scale

SOFTWARE SKILLS: Microsoft Office: Word 2003, 2007, Excel, PowerPoint, Access, Visio, Project

2007, Outlook, Lawson 9, Mas90, Mas200, Real world, Platinum, Batch Masters, Fast 7.3, Build Pro

PROFESSIONAL ORGANIZATIONS

American Marketing Association – Atlanta Chapter

Entrepreneurial Marketing SIG

ASCAP member since 1988

Prepaid Legal Senior Associate

EXPERIENCE:

Materials Management Assistant (Contract Employee)

St. Joseph Hospital, Atlanta, GA 09/09 – 1/10

Duties: Assist Materials Procurement Manager with special projects.

Called over 200 vendors and verified that invoices associated with PO’s are paid.

•

Requested unpaid invoices, and forwarded to Accounts Payable for payment.

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Successfully, closed and prepared to pay 90% of open purchase orders in four mos.

•

Analyzed and performed conclusive research for buyers to reconcile accounts.

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Productively cleared open PO’s with a net value rounding $19 million in 16weeks.

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Utilized Lawson 9 and Excel Worksheet Reports.

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Liaised with the Accounting, Customer Service and Vendors departments.

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Provided coverage for department Secretary when needed.

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Jr. Marketing Intern

Treaday Management & Publicity Alpharetta, GA 04/09 – 10/09

Duties: Assist Senior Publicist with administrative duties (work from home)

Updated and created media and record label contact list

Solicited T.V. and entertainment venues to increase marketing efforts for the company.

Assisted with events and release parties of clients and new artist.

Promote Artist and future events on MySpace, Facebook and other social network sites.

Research upcoming venues pertaining to fashion, magic shows music, and entertainment.

Learned and created marketing pitch for the company and clients.

Teleservices/Sales Agent (call center)

LiveOps, Inc. Santa Clara, CA (Tele-commute) 11/06 –09/09

Duties: Contracted with LiveOps to handle consumer calls for various clients.

Provided excellent customer service and order processing services.

Read required sale scripts verbatim and adhere to all policies & procedures.

Sold additional products as required from the client, maintained 92% performance rate.

Key and process customer orders on the company’s virtual online database.

Purchasing Administrative Assistant

Touchstone Homes, Inc. Suwanee, GA 5/04 - 5/06

Duties: Provide support for twenty-seven Builders at various subdivision communities.

Fulfill orders for builders pertaining to variance purchase orders, utilized FAST 7.3.

Process purchase orders for Subcontractors/Vendors who provide labor services.

Utilize Build Pro to track orders and payment information.

Communicate with builders regarding PO’s via Nextel, email, phone and fax.

Verify pricing and overall accuracy of orders before posting bills.

Provide research and reconcile billing discrepancies.

Attend weekly team meetings with managers regarding department productivity.

Meet deadlines on all urgent orders.

Maintain and audit variance log, as well as update weekly department minutes.

Accounts Payable Coordinator 2/00 - 5/04 2/00 - 5/04

Touchstone Homes, Inc. Suwanee, GA

Duties: Perform all required AP functions successfully meeting deadline each week.

Key, proof, code, post and pay large volume ($500k+) of invoices and purchase orders.

Prepare and review cash requirements report weekly, edit cash to pay, completing all functions of a

successful check run.

Partake in the hiring process for the department, as well as supervise and train department staff.

Reconcile past due issues after conclusive research.

Maintained close relationship with Superintendents, Purchasing Mgr, and Controller regarding

subcontractor/vendor relations.

Followed up on TIN request in relation to 1099 preparations.

Assisted with the posting of manual checks and deposits.

Customer Service Account Manager

National Beverage Company, Gainesville, GA 9/97 - 6/99

Duties: Provide customer service and manage accounts for the Midwestern Region.

Liaised with Brokers, Customers, Sales Manager, Controller, Accounting Manager and Shipping.

Responsible for processing, confirming, and proof reading purchase orders.

Post company billing at the end of each day.

Account for all deductions taken against invoices, has required heavy research.

Collected on accounts over 30 days; submit debit memos for invalid deductions.

Maintained Midwestern aging at a maximum of 60 days past due.

Resolved purchase order billing discrepancies.

Successfully collected over $200k on accounts 120+ days past due within 1 year period.

Prepared aging report on weekly basis, maintain filing and set up new accounts.

Contact this candidate