Project Manager
Resume:
Eileen Ferrian
Laguna Niguel, CA *****
abk32s@r.postjobfree.com
Summary of Qualifications
o Responsible for customer service and satisfaction with Fortune 1000
companies
o Ten years of performing analysis to determine improvements in processes
and software products often engaging input and negotiating across
functional teams
o Ten years of hands-on experience defining customer requirements,
prioritizing and managing resources and ensuring delivery of quality
results in mainframe and client/server environments
o Three years of facilitating Project Management activities for $3 billion
software vendor
o In depth knowledge of SDLC tools, RACF, NT Security, Help Desk, and
Inventory Management software
o Skilled in initiating and executing procedures for Life-Cycle Management,
Security and Help Desk
Education
o Computer Learning Center, Anaheim, CA Cum Laude graduate in Computer
Operations
Technical Experience:
MS Project, MS SharePoint, Microsoft Office (Excel, MS Word, Outlook,
PowerPoint), MS Access, Visio, SQL, RACF, Librarian CCF, ISPF, CorelDraw,
Photoshop, QuarkXPress, IBM MVS/ESA, IBM System 390, TSO, CICS, Windows 98,
2000 and XP and VSAM
ARRIS
Sept 2009 to Mar 2010
Project Coordinator (contract)
Acting as a key support for team members, I processed all timesheets and
expense reports and provided training on the processes. I facilitated the
weekly meetings for design Engineers and Field Technicians, tracking
project milestones and issues. I implemented procedures and managed the
documentation for all projects.
Accomplishments:
. Created and maintained all tracking reports for multiple projects
. Established myself as point of contact for internal project
participants
. Documented and Implemented all new and changed policies for the Los
Angeles team
Responsibilities:
. Created a positive and professional business relationship with
internal clients
. Facilitated meetings
. Created multiple spreadsheets and dashboard reports for project and
resource tracking
. Documented policies for the Los Angeles team members
. Worked on multiple assignments, with strong attention to detail
. Conducted weekly auditing of timesheets and expense reports
. Self-motivated and operated independently
. Strong organizational and project management skills
. Excellent documentation skills
. Strong verbal and written communication skills
Verizon Wireless & Indymac Bank
Mar 2006 to Dec 2007
Project Coordinator (contract)
As an integral member of the cross-functional team that successfully
launched major corporate projects across the company footprint, I
negotiated final requirements with cross-functional business owners. I was
responsible for maintaining the project plan for the cross-functional PMO
team, disseminating and archiving all key team documents pertaining to the
corporate initiatives. I negotiated the technical requirements between the
business owners and IT and manage the approval process, feedback and
documentation for all technical projects pertaining to the initiative.
Accomplishments:
. Created and maintained project plans
. Established myself as point of contact for internal and external
project participants
. Created and maintained team folders and documents (SharePoint)
Responsibilities:
. Created and maintained project plans
. Gathered requirements
. Performed administrative duties for SharePoint (granted access,
rights, created folders, etc
. Created a positive and professional business relationship with
internal and external clients
. Facilitated meetings
. Participated in JAD sessions
. Worked on multiple assignments, with strong attention to detail
. Partnered with various functional teams in support of key initiatives
. Self-motivated and operated independently
. Strong organizational and project management skills
. Excellent documentation skills
. Ability to translate from business needs to IT
. Document control (SharePoint)
. Strong verbal and written communication skills
. Followed project management methodologies that are complement the
PMP/PMI practices
. Developed and maintained relationships with technical solution vendors
. Responsible for tracking, escalating and following through on
resolution to project issues and tasks
November 2004 to March 2006 Personal time to attend to family matters
Computer Associates
May 1998 to Oct 2004
Business Analyst / Customer Advocate
In my position as a Business Analyst for Computer Associates, I was the
primary point of contact for large corporate customers in the Orange County
area. I developed the relationships with Executive, Director, Manager and
technical level contacts. I made sure all customer needs and requirements
were met including but, not limited to, training, professional services,
monitoring and resolution of all technical and licensing issues. This
often included identifying needs, defining solutions and obtaining the
necessary resources for resolution. I often acted as a Project Coordinator
and Project Manager when services or technical support was required on
site. I was required to keep my management and the internal account team
notified of the current status for any active issues and/or projects. I was
ultimately responsible for understanding the customer's business, how they
were utilizing our products and maintaining a high level of customer
satisfaction.
Accomplishments:
. Protected over $12 million in annual revenue
. Provided program and project management oversight on many large and
several smaller projects
. Established and significantly improved customer relationships with
multiple major accounts by developing a strong understanding of their
expectations, business processes and technical requirements
. Submitted leads for services, education and product that generated
over $2 million in completed sales
Responsibilities:
. Created a positive and professional business relationship with
internal and external clients
. Followed project management methodologies that complement the PMP/PMI
practices
. Provided program management to oversee all projects at major accounts
. Developed business plans for corporate relationships with Fortune 1000
companies
. Interfaced with executive management and stakeholders to translate
customer's business objectives into technical requirements
. Was responsible for tracking, escalating and following through on
resolution to technical, contractual, service, support and customer
satisfaction issues
. Knowledge and experience in requirements gathering and development
. Performed initial evaluation of problems reported by the user
community, to define cause and possibly resolution
. Documented each issue and worked with the end-users and programmers to
understand what was needed to fix or enhance the application in order
to meet the end-user's needs
. Experience documenting processes and procedures
. Knowledge of the full software development lifecycle
. Strong verbal and written communication skills
. Meeting facilitation skills
. Performed as the Business Analyst for more extensive enhancements
requested by the end-users, working with the users to define business
requirements, and the developers to define solutions
. Acted as the liaison between the developers and end-users to ensure
timelines and expectations were understood and kept on track
. Was appointed as the corporate liaison to the Southern California
Unicenter Users Group
Artronics
Oct 1995 to Apr 1998 Service Desk
Manager
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