Customer Service Manager

William Holmes

*** ********** ***

Kingsland, GA 31548

Mobile: 912-***-****

**********@*****.***

Objective

To obtain a position in challenging and friendly environment with an

emphasis toward exceeding set goals and allow me the opportunity to utilize

my skills and provide excellent customer service.

Education

Master of Music, Tuba Performance, GPA 3.31

Georgia State University

Graduation Date: July 2009

Bachelor of Music, Tuba Performance, GPA 3.02

Georgia Southern University

Graduation Date: May 2007

Computer Engineering Studies

Fall 2000 - Spring 2002

Georgia Southern University

Awards Received

. National Scholars Honor Society

. Dean's List (Fall 2002, Spring 2006)

Experience

. Able to learn quickly in a fast-paced, high pressure setting.

. Multi-Tasking

. Excellent communication skills.

. Handling cash.

. Lead a team to get product to customer quickly and efficiently.

. High customer satisfaction.

. Microsoft Excel, Word, Power Point as well as well as Internet

Explorer, Firefox, and Netscape.

Work Experience

Quest Travel Group, Atlanta, GA

June 2008- Present

Job Title: Driver

. Drive company president as needed.

. Normal office duties such as: Mailing, Faxing, Filing, Data Entry,

Hardware Setup

AmeriPark, Atlanta, GA

May 2008 - December 2009

Job Title: Guest Service Associate, Valet

. Greet the customers, park and retrieve their cars upon request. Also

assist in loading/unloading any items customer needs help with.

Ruby Tuesday, Statesboro, GA

10 / 2001- 07 / 2007

Job Title: Cook

. Prep food for the day.

. Set-up cooking line for morning shifts, close the line for night

shifts.

. Worked on cooking line, all positions.

. Lead team members during rush hour.

. Organize and stock deliveries.

McDonalds, Kingsland, GA

May 1998 - June 2002

Job Title: Cook, Cashier

. Operated cash register as well as drive-thru.

. Operated cooking equipment.

. Organized shipments

References

. Samir Zumot: President, Quest Travel Group, 550 Pharr Rd. NE, Atlanta,

GA 30355, Office#: 770-***-****

. Solomon Shiferaw: Lot Manager, AmeriPark, 3200 Cobb Galleria Parkway,

Suite 299, Atlanta, GA 30339 404-***-****

. Michelle Henry: General Manager, Ruby Tuesday, Statesboro, GA (912)-

764-4333

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