Customer Service Quality Assurance

Sherrie Branch

** ***** **.

Belleville, IL ***21

618-***-****

********@***.***

Objective: A challenging career as a Personnel Recruiter.

Profile: . Twelve years experience in the staffing industry including

recruiting customer service, interviewing, and placement.

. Off-site coordinator for several companies.

. Well-organized and efficient.

. Work well in a high-pressure environment.

Experience: St. Louis Public Schools St. Louis, MO

Substitute Teacher 1/05 to Present

. Establish and enforce rules for behavior and procedures

for maintaining order among students.

. Adapt teaching methods and instructional materials to meet

students' varying needs and interests.

. Prepare, administer, and grade tests and assignments to

evaluate students' progress.

. Plan and conduct activities for a balanced program of

instruction, demonstration, and work time that provides

students with opportunities to observe, questions and

evaluate.

. Maintain accurate, complete and correct student records as

required by laws, district policies, and administrative

regulations.

. Prepare materials and classrooms for class activities.

. Assign lessons and correct homework.

B. Loehr Staffing St. Louis, MO

Client Staffing Specialist 7/97 to 3/04

. Managed the day-to-day activities of the company.

. Developed relationships with clients by maintaining

excellent communication and customer service.

. Recruited and screened candidates, to fill positions

quickly and effectively.

. Conducted quality assurance checks as scheduled.

. Developed and implemented policies and procedures.

. Supervised employees, which included motivating, and

counseling for improved job performance, dependability, and

attitude.

. Determined pay and bill rates.

Education: Florida Memorial University Miami, FL

References: Available upon request

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