Customer Service Manager

*** ****** **** *****: 251-***-****

Chickasaw, AL E-Mail: ********@***.***

MARGARET HOLLEY

Profile Administrative support professional offering experienced office

management skills. Proficient in Microsoft Office programs,

with the ability to efficiently handle a fast-paced office.

Education Vigor High School Prichard, AL

Faulkner State Bay Minette, AL

Key Skills Office Management Data Entry

Spreadsheets/Reports

Customer Service Graphs Records Management

Exec. Support Administrative Travel Coordination

Computer MS Word MS Excel MS Power Point

MS Outlook SAP Typing 80 WPM

Professional 10/01/2000-Present Roberts Brothers Saraland, AL

Experience Realtor - Residential & Commercial Sales. Work out of a

local sales office to establish customer base. Responsible

for sales calls, neighborhood mail-outs, open houses, and in-

house phone duty.

- Multi-million Dollar Producer

- Top Producer - Monthly/Quarterly

08/01/80-08/30/2000 Hercules, Inc. Mobile, AL

Administrative Assistant - Handled multifaceted clerical duties for

large engineering staff. Mobile sales office was closed in

2000.

- Typed, edited, and distributed customer correspondence daily.

- Generated Power Point sales presentations.

- Handled district customer service duties (i.e., chemical order

placement, large chemical tank inventories, tracing orders,

pricing changes, and monthly chemical billing.

- Generated monthly/quarterly/yearly spreadsheets based on sales

projections.

- Assisted Engineering Staff with graphics (pie charts, bar

charts, bullet charts).

- Reported consumption vs. dollars invoiced monthly for

Southern Region.

- Assisted District Manager with developing yearly budget.

- Administered engineering staff safety training updates.

Margaret

Holley

Page Two

06/15/78-07/01/1980 Courtaulds, LTD LeMoyne, AL

Executive Secretary- Handled clerical duties for Technical

Department, along with assisting Engineering Department

secretary and Environmental Manager.

- Typed, edited, and distributed correspondence for

Technical Manager daily.

- Typed monthly Environmental Safety Report and

incident reports for Safety Department.

- Generated technical graphs for Lab Supervisor

(rayon quality analyses).

- Handled travel arrangements and scheduled meetings

for Technical Department personnel.

- Clerical support to Chief Engineer and Environmental

Manager (typing, filing, answering phones) on an as-needed

basis.

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