Customer Service Years Experience

Objective: Librarian Assistant / Helper at National Staffing Services -

Fremont, CA.

SUMMARY OF QUALIFICATIONS

* Experienced with MS Office software series; numerous library, Internet

Explorer, and various

in-house databases; and a quick learner of new software.

* Adept with pc computers and office equipment.

* Over 20 years experience providing excellent customer service, support,

and relations.

* Responsible for extensive research, data compilation, data analysis.

* Designed materials for in-house presentations.

* Excellent attention to detail and accuracy with the ability to prioritize

competing assignments.

Professional Experience

Advanced Information Management, Mt. View, CA 2008

Library Specialist at Stanford University

* Provided public service at the Loan Desk and building entrances for

assigned shifts.

* Charged, renewed, and discharge library materials.

* Searched online files to determine circulation status of materials.

* Handled patron requests for information and make referrals when

appropriate.

* Searched library stacks for missing materials.

* Maintained online circulation records for patrons and materials.

* Recorded statistics on all appropriate processes and activities.

San Jose Public Library, San Jose, CA 1986-2004

Reference Librarian II

* Provided reference service in-person, telephone, email, and real-time

"Ask a Librarian" queries

using print and online sources.

* Designed, organized, and instructed Internet training classes for

customers.

* Trained non-reference staff training for use of reference materials &

tools.

* Provided branch reference liaison for extended reference queries.

* Created and maintained both internal web sites and printed handouts to

guide users of public-

access Internet terminals.

* Worked at several branch libraries serving diverse populations.

* Conducted acquisitions & responsible for print reference materials

Subject strengths:

. American studies & popular culture

. Automotive repair manuals

. Business -- especially Silicon Valley and high technology

businesses

. Environmental Impact Reports

. Geography/Cartography

. Government publications

. Health & medicine

. Literature

. Military history and equipment

. Music

. Religion

. US Census

* Archived fragile documents and maps.

* Improved and maintained the Music Collections Database an Internet index

to the library's print

music collections in order to make it more accessible to library

users. Supervised clerical staff

on maintaining and updating collection.

Education: M.L.S.: Library and Information Science.

San Jose State University, San Jose, CA

B.A., English.

California State University, Fullerton, Fullerton, CA

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