Juan Trevino

**** **** ** ****** ****: 773-***-****

Chicago, Illinois 60629, USA abk2yv@r.postjobfree.com

DATA CENTER MANAGEMENT

. Managed Shared Data Center operations with full accountability for the

cost-effective, on-time management of mainframe functions with a focus

on input/output bank/finance data supporting the worldwide financial

industry.

. Served as primary point of contact on a 24-hour, 7-days-a-week basis,

in charge of coordinating critical disaster recovery procedures

directly impacting the stability of data center operations.

. Developed and revised departmental procedure manuals to assist staffs

in all aspects of mainframe operations.

. Implemented Quality Control procedures to ensure full compliance with

company policies and procedures.

. Interfaced extensively with Helpdesk teams to provide immediate

support on pressing technical issues.

. Generated weekly statistical and department performance reports for

senior management review.

. Delivered excellence in customer service through ITIL situation

analysis and timely resolve of escalating problems.

STAFF MANAGEMENT & TRAINING

. Guided all aspects of personnel management and leadership of shift

operators in areas of interviewing, hiring, training, supervision,

delegation, evaluation, and promotion recommendation.

. Provided continuous hands-on training of operators to promote the

development of technical problem anticipation, identification, and

troubleshooting skills.

. Ensured a committed support team through cross training of Computer

Operations and Production Control staffs on system upgrades, disaster

recovery tests, and data migration projects.

. Coordinated weekly staff meetings to discuss departmental issues,

project initiatives, and action plans.

Objective:

To be challenged everyday; coordinate IT projects, contribute to the

development of processes to enhancing current strategies to enhance

computer systems.

Education:

. Associates of Science, Computer Graphics\Automation, ITT Tech.

Institute, 2007

Certifications:

. Certificate WAN\LAN Design and Implementation, DePaul University, 1996

. Microsoft Certified Professional - Windows 2000 Workstation, 2003-2005

Technical Skills:

Distributed Systems: Hands on installations and configuring of HP, IBM,

Compaq servers running Wintel (XP, 2000, 2003, 7) and

VMware.

TCP/IP, DNS, DHCP, FTP, VPN, Websphere.

IBM Mainframes: Adept with multi-LPAR IBM Mainframe Legacy Systems,

Netview, CICS, Omegamon, JCL utilities, peripherals, and

(HP, Xerox, IBM laser) impact printers. Operating

systems:

z/OS, OS/390, MVS/VSE/ESA, VM/VSE MVT/VSE,

DOS/VSE, Dec/Vax, Tandem, PBX systems, and CICS, TSO/ISPF/SDSF,

JES2/3, MVS/JCL, CA-1, CA-7, CA-11

Change\Project CA-Changeman, Tivoli, Remedy, and ServiceDesk.

Management:

Databases: Fluent with DB2, SQL, Oracle, Sybase, and Access.

Backup Software: VERITAS-(NetBackup), ARCserve, CA-1 Tape Mgmt., Tape

Librarian support, and adept w\STK Series Automated

Silos.

Open Systems: HP-UNIX\Solaris\Linux Systems Commands and Monitoring.

Batch Processing & Experienced with CA-Unicenter, SiteScope, HP

Openview\

Monitoring Tools: Insight Manager, SAP, Tivoli-Maestro, CA-Autosys,

Lotus Notes\Domino.

Technical Writer: Authored Procedures\Disaster Recovery manuals\

Website, Infrastructure Documentation Diagrams (Visio,

Aperture).

Professional Achievements:

Improved Teams project turnaround time at IBM, increasing project

productivity 30%. IBM's estimate\proposal group for client (ABN AMRO) was

thoroughly backlogged with project requests, impacting overall productivity

and capability. Used my knowledge of ABN AMRO's IT infrastructure to

analyze and solutioned 10% more project proposals. Eliminated backlog,

saving on average of $50K in overtime costs and impressing team lead and

client sufficiently in meeting their SLA requirements.

Designed IT disaster web solution for LaSalle Bank data center, ensuring

fast and smooth recovery from internal or remote sites. Lack of renewal

system exposed bank to audit concern. Created web-based accessibility

structure for management to initiate recovery from any remote site. Built

and constantly updated digital intranet-based library of all manuals,

procedures and critical data. Trained all key department personnel on

fortification plan, minimizing loss potential.

Developed server infrastructure database and documentation program,

reducing IT operation solutioning response time at LaSalle by 25%. Network

Operations Center had no online nor hardcopy back up. Diagrammed entire

server farm infrastructure and related database of all systems,

applications, escalation procedures and contacts. Reduced labor cost by

$60K.

Prioritized and refined response escalation plan at ABN AMRO (LaSalle),

improving response time 50%. Formulated universal escalation strategy that

provided IT operations solution support in any crisis, regardless of

severity. Implemented new approach, resulting in quicker response, and

reduced downtime 30%.

Career History:

Computer Sciences Corp, Bellevue, WA, (Client Boeing)

Senior Computer/NOC Technician

07/10 - Present

Monitored and diagnosed all open\distributed server/virtual systems and

networks alerts for all local systems. Satisfy all change request/problem

tickets and modifications to all server bases environments. Support storage

media libraries and hardware. Participate in server installs, cabling, and

switch/router port configurations.

Chicago Career Tech, Chicago, IL 05/10 - 06/10

Learning Program Coordinated by the Mayor of Chicago, Richard M. Daley

Service Learning (Best Buy) participated in day to day troubleshooting

workstation/ laptop computers.

Employee Learning (City of Chicago) assisted in supporting IT Operations

department. This included local/remote support of hardware, installation,

and problem solutioning.

*Hospira, Lake Forest, IL - (Contractor IT Kelly Resources)*

Senior Computer/NOC Operator (9/08 - 02/09)

. Monitored and diagnosed all open\distributed server/virtual systems

and networks alerts for all local and global users using HP Openview.

Corrected all hardware failures in server farm by replacing components

that were flagged as degraded or faulty.

. Managed all batch processing using SAP/Autosys job schedulers.

. Responsible for Wintel\Unix servers: racked, installed components,

cabled (Ethernet\fiber), labeled, and located switch connections to

Server Engineer Groups specifications.

. Provided end user support by updating and maintaining

computer\application access using P-Sync that allowed the capability

to unlock and reset password to users.

. Responsible for follow-up/resolutions of CA-ServiceDesk incident

tickets.

. Assisted in monitoring\troubleshooting Autosys\SAP job failures,

consulted with technical staff when the cause is not apparent.

. Monitored scheduled NetBackups, made sure that all backups completed

with acceptable status codes. Investigated\corrected\restarted all

backups completing with unacceptable status codes. As well, maintained

the tape library and the automated DLT media silos.

. Maintained event records and logs, including problem documentation,

actions taken, file identification and audit data. Assure that all

reports are delivered in an accurate and timely manner.

. Created and maintained audit reports, procedure manuals, and data

center hardware inventory\asset management.

*Kellogg, Oakbrook, IL - (Contractor Ajilon Consulting)*

IT Operations Specialist (1/08 - 8/08)

. Responsible for monitoring all open\distributed systems, network

interfaces, file maintenance using NetBackup running on STK Silos,

databases capacities, security (camera surveillance monitor) and

application outages for all remote locations using HP Open

View/Insight Manager and Orion tracking tools.

. Initialed/followed up o all incident tickets using Remedy, to validate

satisfactory solutions.

. Identified\documented\investigated system irregularities that impacted

the functionality of the IT Operations area. Participated in meetings

with support personnel to analyze and plan corrective actions for

these situations.

. Monitored and assisted in the solutioning all batch processing using

Tivoli-Maestro, SAP.

. Monitored\restarted NetBackups, made sure that all backups completed

to Storage administration specifications.

. Maintained all media circulation and assisted in disaster recovery

testing.

IBM Corp., Chicago, IL

IT Technical Solutions Analyst (11/05 - 5/07)

. Recruited by IBM to service new client ABN AMRO.

. My knowledge of ABN AMRO infrastructure assisted me in my role in

helping IBM's technical team with intelligence on all of ABN AMRO's

environmental interfaces (Mainframe\open\distributed systems and

infrastructures) and associated subsystems, software, applications and

hardware).

. Teamed with project managers, systems, and network engineers to

formulate strategies to solution and validate quality assurance

testing of new projects for client (ABN AMRO).

. Responded to requests for system-wide internal project proposals that

involved analyzing, calculating, and coordinating of resources for IT

project cost estimates.

. Supported Mainframe, midrange, Server (Intel/Unix), VmWare, VLan

systems.

ABN AMRO, Chicago, IL

Technical Project Coordinator - Systems Officer (1/04 - 10/05)

. Coordinated with IT project managers, systems programmers,

infrastructure architects, and quality control personnel in the

implementation of projects that would impact the daily schedule of the

IT operations department. Objective was to gather, create and assure

proper documentation, support tools; man power and training resources

were provided to make new projects a transparent implementation.

Data Center Shift Manager - Systems Officer (1/98 - 12/03)

. Participated in the day to day management of data center and bank

branches. Validated completion of Mainframe\AS400\Server production

schedules using CA-7 and Autosys, online availability of systems (CICS

regions), resolution helpdesk incident tickets using Peregrine, and up

keep of staff coverage schedule.

. Followed up with the output generation team that managed the HP,

Xerox, IBM laser/impact printers, and daily hard copy report

distributions.

. Create, update, and distribute daily\weekly activity graphical reports

to upper management and key personnel.

. Participated in Change Management/Problem resolution/Project

Management meetings for incoming new projects or infrastructure

problems/modifications.

. Participated and assisted with the Business Continuity Data Center

Recovery Planning. Coordinated recovery media retrieval, remote site

hardware configurations and staffing.

. Created and maintained operations, hardware, software, and training

manuals.

. Trained operations personnel on systems recovery & minimizing down-

time concepts.

. Participated with datacenter facilities management: HVAC, electricity,

racking, cabling, data center design, and datacenter monitoring.

. Purchasing and budget responsibilities for all command center related

activities.

. Maintained all compliance controlled documents for the datacenter and

related guidelines (SOP\SLA).

. On-call to assist with diagnosing system and operator errors.

Network Operations Team Lead (8/94 - 12/97)

. Oversaw Network Operations Center and staff with in the monitoring

3000+ Server farm, network interfaces\applications and providing tier

1-2 support to local\remote site Clients\Users. File maintenance:

ArcServ\NetBackup media library on automated silos & disaster recovery

testing. Server: (racking\ hardware\OS image builds), cabling, and

router\switch interface maintenance.

. Diagnosed all systems\networks SIMM alerts. Corrected all

software\hardware failures in NOC Center by replacing components that

were flagged as degraded or faulty.

. Installed Wintel\Unix servers: racked, installed components, cabled

(Ethernet\Fiber\Coax), labeled, and located switch connections to

Server Engineer Groups specifications.

. Developed server infrastructure documentation program and training.

. Diagrammed the entire server farm infrastructure and created database

of all systems, applications, escalation procedures and contacts.

. Supervised the daily file maintenance and offsite storage schedules.

. Participated in quarterly disaster recovery testing of all server

applications and environments.

Languages Known:

English, Spanish

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