Customer Service Assistant
Resume:
Margaret “Anne” Schmaeling
abk2ys@r.postjobfree.com
Apartment 305
Montgomery, AL 36116
EDUCATION Bachelor of Science in Human Environmental Science, May 2009
The University of Alabama, Tuscaloosa AL
Major: Restaurant, Hotel and Meetings Management
Minor: Business Administration
GPA: 3.429/4.0
RELATED Front Desk Agent, August 2009-Present
EXPERIENCE Renaissance Montgomery Hotel and Spa Montgomery, AL
• Check in guests quickly and efficiently
• Assist guests by answering their questions and concerns
• Distribute information to guests in a timely manner.
• Provide a high level of customer service to guests
Event Assistant, January 2009-May 2009
RHM 375, The University Club, Tuscaloosa, AL
• Determine a theme, plan, organize and implement a catered event
• Prep, prepare, and serve food
• Develop and implement a marketing plan for an event
• Prepare and serve beverages
Event Consultant Internship, July 2008-August 2008
Brendle Rentals, Montgomery, AL
• Consulted with customers about items for their events
• Assisted with placing rental orders
• Coordinated all aspects of annual sale
• Priced and labeled for the “yard sale” event
Event Consultant Internship, May 2008-June 2008
Arrow Rents, Montgomery, AL
• Calculated and organized inventory
• Researched prices for merchandise from different companies for comparison
• Updated all the prices and items in the computer system
• Assisted customers with choosing rental items for various events
WORK Photographic Editor, Summers 2006 and 2007
EXPERIENCE Photographic Solutions, LLC, Montgomery, AL
• Corrected and edited pictures using the computer
• Responded to customer needs quickly and efficiently
• Printed and distributed pictures in a timely manner
Teacher Assistant, May 2006-August 2006
Mother’s Morning Out, Montgomery, AL
• Taught lessons to children ages 2 and 4
• Ensured safety of young children
• Helped organize and provide healthy snacks
COMPUTER Microsoft Word, Excel, Power Point, Photoshop and Internet
SKILLS
ACTIVITIES Member of Hotel and Restaurant and Convention Association (August 2009- May 2009)
Member of Alpha Chi Omega Sorority (August 2005- May 2009)
Dean’s List (Fall 2006- Spring 2008)
American Hotel and Lodging Educational Institute Certificate (Spring 2008)
President’s List (Fall 2008)
Certified Hospitality Supervisor (Spring 2009)
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