Charles W. Mosley

*** ********** ****** ~ Hoover, Alabama 35244

Home: 205-***-**** ~ Cell: 205-***-****

Email: abk2xo@r.postjobfree.com

Summa ry of Qual ifications

High energy/enthusiastic team player.

Effective leader with the skills to build highly motivated, productive, and diverse teams.

Quality- oriented professional with a reputation for service, satisfaction, and results

Work extremely well under pressure; excellent decision making skills.

Dedicated and focused; able to prioritize and complete multiple tasks and follow through to

achieve project goals.

P rofessional Experience

U-Haul – Birmingham, Alabama Jan. 10 – Present

General Manager

Profitably manage the U-Haul center according to company policies and procedures. Ensure

customers are assisted and receive the best service and are provided safe, clean and reliable U-

Haul products.

• Oversee all store operations. Handle and manage storage facility agreements and retail

sales. Responsible for retail open and close operations.

• Responsible for dispatching/receiving rental items, dispensing propane, installing hitches

on cars/trucks and automotive trailer wiring. Auto-body repair, inventory control, parts

inventory and order processing.

• Monitor overall store conditions to meet customer service needs and budgetary goals. Work

to ensure store/sales floor is neat, clean and safe. Ensure that equipment and products are

properly maintained

• Manage profit/ loss margin, loss prevention, facility management and safety/security of

premises.

• Handle paperwork and reporting in a timely and accurate fashion according to company

policies and procedures. Ensure that bi-weekly schedule is created to cover organizational

needs within budget.

• Help direct and maintain inventory, product mix and merchandising standards are sufficient

to meet organizational goals.

• Develop and provide necessary training to reach customer service standards. Help evaluate

and identify customer service needs.

• Monitor financial statements, sales and activity reports, and other performance data to

measure productivity and goal achievement; determine areas needing cost reduction and

program improvement.

• Recruit, interview and hire all new Customer Service Representatives. Provide training

and develop performance goals.

• Handle payroll budget and bi-weekly processing of employee timesheets. Responsible for

all bank/safe deposits.

GNC – Pelham, Alabama Sept. 09 – Jan. 10

Store Manager

Managed store operations and customer support for quality services, customer satisfaction and

profitability. Supervised, lead and directed the activities of store personnel.

Responsible for ensuring company guidelines and policies are understood and followed.

Recruited, interviewed and hired sales clerks. Provided training, set performance goals and

provided feedback to all direct reports.

Set goals for sales, service environment, merchandise moves, shrinkage figures and

expense controls. Executed merchandise floor moves to drive/improve sales.

Improved store volume, profits, meeting and exceeding budgets established and maintained

gross margins.

Handled payroll budget and weekly processing for employee timesheets and bank deposits.

Supervised as well as participated in the unloading of trucks, sorting merchandise, stocking

shelves, ticketing merchandise, re-merchandising and the reconciliation of all cash and

inventory transactions. Followed up on receiving discrepancies, damaged goods and

damage claims.

Ensured that all paperwork was processed within a timely manner according to company

guidelines.

GNC – Hueytown, Alabama Feb. 09 – Sept. 09

Store Manager

Promoted to managerial position; recruit, train, and supervise 3 sales associates. Fostered an

environment in which customers enjoy high levels of service and employees are motivated to

deliver top performance. Managed front-end operations to ensure friendly and efficient

transactions.

Managed store operations and customer support for quality services, customer

satisfaction and profitability. Ensured company guidelines and policies were understood

and followed.

Recruited, interviewed and hired sales clerks. Coached, trained and developed

employees. Provided training, set performance goals and provide feedback to all direct

reports.

Set goals for sales, service environment, merchandise moves, shrinkage figures and

expense controls. Executed merchandise floor moves to drive/improve sales.

Responsible for improving store volume, profits, meeting and exceeding budgets

established and maintaining gross margins.

Responsible for payroll budget and weekly processing for employee timesheets and bank

deposits.

Supervised as well as participated in the unloading of trucks, sorting merchandise,

stocking shelves, ticketing merchandise, re-merchandising and the reconciliation of all

cash and inventory transactions. Followed up on receiving discrepancies, damaged goods

and damage claims.

Ensured that all paperwork is processed within a timely manner according to company

guidelines.

Mercedes Benz - Vance, Alabama Oct. 04 – Jan. 09

Team Member – Sub Assembly

Assembled Mercedes Benz vehicles by performing many combinations of repetitive tasks according

to specifications; used hand and power tools, welding equipment, and production fixtures.

Loaded stamped metal body components into automated welding equipment that welds

together components to form body subassemblies.

Positioned and fastened together body subassemblies such as side frames, underbodies,

doors, and hoods.

Sealed joints and seams using caulking gun. Fasten seats, door paneling, headliners, carpeting,

molding, and other trim into position.

Verified qualities of own work and write description of defects observed on documents

attached to vehicle bodies. Also entered and retrieved production data.

Worked as member of assembly group and be assigned different work stations as

production needs require or shift from one station to another to reduce fatigue factor.

Responsible for operating production line machinery and computers.

Performed preventive maintenance on production line machinery. Troubleshoot production

line machinery. Responsible for quality control.

Made adjustments as necessary to product within specifications. Rejected products outside

of specifications. Operated within standard operating procedures and Job Safety Analysis.

Communicated with operators and production managers from other shifts to exchange job

related information.

Turn off and lock out equipment when not in use. Clean and maintain work area. Perform

other duties as assigned.

Krispy Kreme - Hoover, Alabama June 02 – Oct. 04

Route Salesman/Driver

Sold and delivered Krispy Kreme products to customers and foodservice operators; maintained

customer retention by creating customer loyalty.

Served as the primary interface with customers. Built relationships which included

providing excellent customer service, placing customer orders and resolving all customer

issues. Anticipated customer needs and worked with Supply Chain to order products for

delivery.

Maintained current permits and insurance papers in commercial vehicle at all times.

Followed all Department of Transportation requirements and company policies/procedures.

Responsible for merchandising of Krispy Kreme products at the customer location.

Delivered products in a safe and timely manner to customer locations.

Worked with customers who were delinquent in payment to collect past dues and improved

days sales outstanding.

Performed daily physical tasks. Used commercial vehicles to deliver products to multiple,

scheduled customers within a defined area. Conducted pre-trip vehicle safety inspection.

Loaded and unloaded required products onto trucks or dock location by hand or by use of

mechanical devices. Maintained accurate inventory of product on the truck.

Conducted basic preventative maintenance/equipment service by making minor

adjustments and repairs when delivering products.

Averitt Express - McCalla, Alabama May 00 – June 02

Operations Leader

Oversaw the management of the service center operations; managed the day-to-day

loading/unloading of freight coming into the warehouse.

Handled customer’s freight utilizing modern equipment such as propane-powered forklifts

and digital freight scanners. Responded to employee inquiries concerning operations and

referred complex issues and sensitive inquires to appropriate HR personnel.

Managed the daily dispatching of drivers. Received all incoming customer service calls;

handled all customer complaints.

Lowes - Homewood, Alabama Sept. 98 – May 02

Outside Lawn and Garden Associate

Handled all ordering, merchandising, selling and maintenance of live nursery products.

Greeted and acknowledged customers in a friendly and professional manner; provided

quick responsive customer service.

Operated, demonstrated, and explained merchandise in assigned area to customers.

Assisted customers with the purchase of seasonal plants, trees, and flowers.

Willingly and professionally handled all customer issues that related to the product(s) and

or issues that were raised on the sales floor

Ensured the smooth operation of the sales floor, receiving docks, lawn and garden register

areas and the outside perimeter of the store.

Handled the installation and break-down of all lawn and garden displays. Ensured that all

displays were presented in a safe and efficient manner. Responsible for all other duties as

assigned.

Frigid Appliances - Birmingham, Alabama Mar. 95 – Sept. 98

Delivery/Installation Associate

Planned the delivery and installation of appliances purchased by customers.

Performed general warehouse work, completed route paperwork. Loaded and unloaded

appliances from delivery truck using hand-truck.

Loaded, unloaded and installed gas/electrical household appliances such as washers,

dryers, range ovens, counter top stoves, refrigerators, and ventilation hoods into new and

existing residential homes and units.

Successfully built relationships with clients and customers alike.

Contact this candidate