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Customer Service Manager

Location:
Martinsville, IN, 46151
Posted:
September 16, 2010

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Resume:

CATHY BYER

*** * ** * **, Martinsville IN ***** 317-***-**** abk2v5@r.postjobfree.com

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Adaptable, dependable and hardworking professional seeking a position where

I can make a difference in the overall success of the company. Able to

multitask, prioritize and meet goals and objectives. Recognized for

ability to work as part of a team, effectively and efficiently get the job

done, and provide superb service to both internal and external customers.

KEY SKILL AREAS:

Assess and Organize data, ideas and Exercise discretion

prioritize people

Attend to detail Track and monitor situation Follow through

Handle multiple Instruct, train and coach Team driven

tasks people

WORK EXPERIENCE

Warehouse Logistics Manager, Fundex Games; Plainfield, Indiana

01/2008 - 3/2010

Assessed, managed and prioritized daily and weekly work load to ensure all

outbound shipping requirements were met. Effectively mentored 10-15

employees to meet department and company goals. Streamlined outbound

processes to eliminate the necessity of overtime and implemented other cost

saving procedures. Managed shipping office, scanned all documents and

maintained employee files.

Account Representative, Insurance Industry; Avon, Indiana

05/2006 - 01/2008

Managed diverse client base, provided assistance regarding individual

insurance needs and facilitated understanding of policy limits. Provided

world class customer service to over 1500 policy holders.

Account Clerk 3, State of Indiana; Plainfield, Indiana

10/2003 - 05/2006

Improved processing of all accounts payable transactions to meet deadlines

and provided accurate filing of receipts and tracking payments to meet

State requirements. Coordinated all travel activities both in state and

out of state for instructors at the Indiana Law Enforcement Academy.

Customer Logistics Supervisor, Ryder Logistics; Plainfield, Indiana

08/2001 - 01/2003

Responsible for ensuring all outbound orders shipped accurately and

efficiently. Allocated resources to areas as needed to ensure all needs

were met. Supervised and provided leadership to over 40 associates to

ensure daily productivity goals were met.

Operations Specialist, Bank One; Indianapolis, Indiana

04/2001 - 07/2001

Provided account management and bookkeeping support to auto dealers

regarding their floor plans.

EDUCATION

Associate of Applied Science, Paralegal Studies Currently Pursuing

Ivy Tech Community College of Indiana

Bloomington, Indiana

Master of Science, Education - Counseling December 1998

Indiana University Purdue University Indianapolis

Indianapolis, Indiana

Bachelor of Science, Criminal Justice December 1992

Indiana University Purdue University Indianapolis

Indianapolis, Indiana

AFFILIATIONS

Indiana Paralegal Association student member since 2010

Kappa Alpha Theta international honor society member since 2010

CERTIFICATION

Adult and Pediatric CPR/AED Certified American Heart Association expires

April 2011



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