Customer Service Sales

MICHELLE M. SCHMIDT

****E. South Union Ave.

Midvale, UT 84047

Home: 801-***-****

*******************@*****.***

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PROFESSIONAL EXPERIENCE

One Custom Landscape Design

Office Manager/Bookkeeper

Dallas, TX

08/05 - 05/10

*Accounting Assistant - AP/AR, Expense Reports, Payroll, Inventory

Management, and Time Reporting in QuickBooks.

*Handled all incoming and outgoing calls with the highest professionalism.

*Collections and Dispatch.

*Monitored President's confidential calendar, phone calls, emails, expense

reports, correspondence, travel and appointments.

*Assisted Customers with all general questions, order status, needs and

concerns.

*Monitored Sales Performance and Customer Satisfaction Survey's.

*Tracking of employee sales and bonus figures, and personnel records

tracking in Excel.

*Vendor Analysis for Travel Agencies, DHL vs. FEDEX, Office Supplies,

Coffee Vendors, Cleaning Companies, Plant Care, Recycling Companies saving

the company an overall 37% on new negotiated rates.

*Training all new hires on phone, computer, office procedures, voicemail,

H.R. policies, vacation/personal/sick day policies, setting up

appointments with all department heads for initial overview.

*Created and implemented company procedures handbook.

*Maintenance and support of all office equipment, server updates and

nightly backups, telephones, fax, copier and printer machines, computer

software installs computer repairs with consultants.

*Prepared new Sales Proposals in PowerPoint.

A & B Reprographics/Model Texas Website

Office Manager/Sales and Operations Assistant

Lake Worth, TX,

2/02 - 7/05

*Revamped entire technology environment with Dell hardware and Windows 2000

software implementation.

*Reduced supply expenditure by 22%; negotiations with Office Depot-signing

corporate contract for reduced pricing.

*Maintained all employee records.

*Uploaded and maintained X-drive online share drive for operational

management reports.

*Prepared, proofed and edited sales proposals, letters and confirmation

letters.

*Reviewed and submitted all incoming resumes and requests from the Model

Texas Website.

*Hotel, flight and travel reservations.

*Event set-up and coordination/book venues/on-site support/hostess

*Event registration and confirmations.

*Scheduled all meetings for the Owner of the Company.

*Yearly review of all vendor pricing and delivery for potential new vendor

opportunities.

*New employee documentation - Interviewing models, new employee paperwork,

ordering business cards, bios, resume bank, voicemail, email accounts and

insurance cards.

Todays Staffing

Executive Assistant

Dallas, TX

4/01 - 1/02

Reported directly to Vice President - EIS Department

*Reduced purchasing costs by 20% net due to contract negotiations with

Staples.

*Interfaced with the Accounting, Training, Payroll and Marketing

departments for all nationwide offices.

*V.P. support with organizational charts, correspondence, memos, email,

calendar, schedules, travel arrangements, special meeting minutes, staff of

17 including three managers with all personnel issues, and attendance

tracking.

*Vendor negotiation reducing nationwide toner supply costs by 12%.

*Trained with the Customer Service Reps so that I could assist when needed.

*Created "one-stop shop" with Dell for PC delivery to all nationwide

offices saving company 15.6% on shipping costs.

*Created Report Analysis & Control Charting/Graphics for Todays.com

website.

EDS

Plano, TX/Sydney, Australia

1993-2000

*Started my career with EDS as a Receptionist which led to five Promotions

(see below)

*Executive Assistant, Sydney Australia 1997-2000

*Staffing Assistant in Plano, TX - 1995-1997

*Business Analyst in Plano, TX - 1994-1995

*Customer Service Representative, Sales, and Team Lead for the AT&T

account, Harrisburg, PA - 1993-1994

FHLMC - Freddie Mac

1990-1993

Grand Homes

1988-1990

Sales Representative

Richardson, TX

Wendy's Restaurant, Tom Thumb Grocery Store, Mervyns, Clothing Closet

(Retail) Cheddars, MiPiaci, Chili's, TCBY, Bahama Breeze, Tex Mex and Judge

Beans Restaurants

1982 - 2009

Seven years of part-time work to supplement my income while in High School

and College. I also worked part-time while working full-time.

Cashier then promoted to Team Leader, Cosmetic Sales, Cashier, Floral

Designer, Clothing Sales, Hostess, Waitress, and Trainer for Wait Staff.

EDUCATION

1987-1990 - Richland College, Richardson, TX - Associates in Business

Management 3.85 GPA. Consistently on Dean's list and honors courses.

1983-1987 - MVP in golf two years straight.

1999 - ICS, Sports Psychology Diploma - Sydney, Australia - I have 8

Certifications in Personal Training, Biomechanics,

Spin/Aerobics Instructor, Kickboxing and Nutrition.

1993-2000- EDS, Speed reading/writing, time management, stress management

internal training.

2002 - Advanced Certification in ACT 6.0. PC and Macintosh proficient

2007- Microsoft Training Courses in Excel, PowerPoint, Word and Outlook,

Quick Books & Franklin Covey.

2008-2009 - Editor's Choice Award for Outstanding Achievement in Poetry

Presented by the International Library of Poetry.

VOLUNTEER WORK

1987-2010 - Nursing home, food pantry, animal shelter, and church

volunteer. Taught drug prevention courses to teens. I currently work with

my Ward providing any type of service when I am available as well as I

offer help at homeless shelters serving lunches.

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