Customer Service Training
Resume:
STEVEN P. YERKA, MSW, LSW
**********@*****.***
Education:
MA – Social Work June 2010
The Ohio State University, Columbus, OH
BA – Psychology December 2004
Minor – Early Childhood Education
St. Cloud State University, St. Cloud, MN
AA – Liberal Arts May 2001
Ridgewater Community College, Hutchinson, MN
Relevant Experience:
School Study Council of Ohio, Columbus, OH 7/08 – 9/09
Project Assistant
Data input
Grant search
The Children’s Center, Pocatello, ID 8/06 – 5/08
Intensive Behavioral Intervention Specialist
Provided training to children, families, and educators in school, home and
community
Deseret Industries, Logan, UT 4/05 – 7/06
Mentor
Assited a Job Coach with providing job and social skills to Trainees
School District 742, St. Cloud, MN 9/03 – 12/04
Paraprofessional
Provided academic and supervisory support in a culturally diverse K-6 school
School District 466, Cokato, MN 12/96 – 6/97
Paraprofessional
Supervised children with behavior management needs on a school bus
Internship/Volunteer Experiences:
Ohio Department of Education (Center for Students, Families, and Communities)
ESC of Central Ohio (School Social Work)
Delaware City Schools (School Social Work)
Oak Hill Community School (After school program, Aide, Academic support)
St. Joseph Elementary School (After school care volunteer)
Church (Teaching, Record keeping)
STEVEN P. YERKA, MSW, LSW
**********@*****.***
Employment:
Clinical Experiences
Provided emotional support to children in individual and group contexts
Instructed children using both formal and informal curriculum
Worked with classroom teachers to provide academic support as needed
Engaged children and families in social skill training
Trained children and families in alternative responses to crises
Offered training to parents and teachers regarding social and behavioral interventions
Applied crisis intervention as needed and participated in crisis prevention activities
Administrative Experiences
Provided supervision and management in both structured and unstructured settings
Managed individuals and various sized groups
Managed both small and large projects
Co-supervised and instructed an afterschool homework group
Supplied requested information and reports related to supervision and management
Other Experiences/Education
Provided instruction and training to various sized groups
Entered data and created reports in various formats
Proficiency with Microsoft Office
Received training related to group management
Received training related to organization and program management
Received training in customer service
Received training in conflict management and resolution
Highlights
Offered and accepted a paid temporary position through an internship at a school
Given job duties and opportunities that exceeded the scope of my original employment
Streamlined processes to improve efficiency of tasks and reduce time spent on them
Due to my attitude and experience, I was offered additional hours of work while other
individuals’ hours were being cut.
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