Customer Service Medical Assistant
Resume:
Shanika L. Saunders
*** ** *** ******* *****, Florida 33169 abk2qz@r.postjobfree.com
Education
ATI Career Training Center Medical Assistant Technician
August 2010
Technical Skills
. Take vital signs and blood pressures
. Proficient in: Microsoft Office, Excel, Power Point, Access, Outlook
. CPR/BLS, OSHA & HIPPA certified
. Knowledge of Venipuncture & Glucomete
. Taking ECG and EKG.
Experience
7th Avenue Medical Place Medical Assistant Technician
05/2009-8/2010
. Answering incoming calls, making appointments, rescheduling and
canceling appointments.
. Facilitating basic vitals for adults and pediatric patients.
. Processing insurance referrals, billing and coding, super bills.
. Setting up new patient files, insurance verifications, and providing
exceptional customer service.
. Assisting with training and interviewing
. Pap smears, EKG, Injections, merging documents, Filing, Charting
. Assisted in training externs and interviewing
Neurology Associates Group Medical Front Desk & Information
Clerk 02/2007-04/2009
. Operate telephone switchboard to answer, screen and forward calls,
providing information, taking messages and scheduling appointments.
. Receive payment and record receipts for services. Perform
administrative support tasks such as proofreading, transcribing
handwritten information, and operating calculators or computers to
work with pay records, invoices, balance sheets and other documents.
. Greet persons entering establishment, determine nature and purpose of
visit, and direct or escort them to specific destinations.
. Hear and resolve complaints from customers and public. File and
maintain records. Transmit information or documents to customers,
using computer, mail, or facsimile machine.
. Schedule appointments, and maintain and update appointment calendars.
Analyze data to determine answers to questions from customers or
members of the public.
. Provide information about establishment such as location of
departments or offices, employees within the organization, or services
provided.
References
Available Upon Request
Contact this candidate