Customer Service Insurance

Tamela Rose

* Winston, Salem, NC

* Email abk2qj@r.postjobfree.com Home 336-***-****

Qualifications Summary:

I am a highly personable professional with over 5 years of experience in

the customer service, insurance, and other servicing companies. I am also

experienced in resolving escalated customer service issues, and utilizing

multiple screens. I am proficient in data entry 55 WPM, ten key, and most

Microsoft Office Systems, including Microsoft Word 2007, and Excel.

Wells Fargo - Charlotte, NC

Customer Service Representative II 06/2009-

8/13/2010

. Answered inbound calls in CSR department regarding lost/stolen and fraud

issues for customer accounts while using multiple screens to process

requests and inquiries.

. Initiated claims where appropriate, remove restriction and decline debit

cards where appropriate.

. Routed calls to appropriate departments where necessary and answered

customer inquiries where applicable.

CVS Pharmacy-Winston Salem, NC

Pharmacy Technician 11/2006-

5/2008

. Data enter patient demographics and prescriptions into RX 2000 system.

Confer with customers by telephone or in person in order to provide

information about products and services, to take orders or cancel accounts,

or to obtain details of complaints.

. Resolve customers' service or billing complaints by performing activities

such as exchanging merchandise, refunding money, and adjusting bills.

Pee Dee Pathology - Florence, SC

Insurance Billing Specialist

09/2004-11/2006

. Explained benefits to customer inquiring about what type of insurance

benefits they have and what is covered and limitations.

. Answered incoming calls regarding patient accounts, made some outgoing

calls to resolve billing issues and payments to client accounts. Reconciled

payment on an as needed basis and researched payments for proper posting

where necessary.

. Follows and reports status of delinquent accounts, process payments from

insurance companies, and prepare daily deposits.

Washington Mutual Bank, FA-Florence, SC

Loan Review Specialist

08/2000-9/2004

. Answered calls and processed FHA, VA, and Conventional home loans to be

funded according to all state and federal lending regulations, review loan

files, and recognize compliance issues.

. Ensure proper documentation and forms were in files to ensure proper

funding of home loans, such as, HUD1, flood zone certification, and credit

report.

. Met production and quotas set by departmental guidelines.

Education:

South University Online Currently Attending for BS in Science (Business

Administration)Florence-Darlington Technical College AS in Public Service

May 1997 Florence, SC

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