Kayla D. Lind

*** *. ****** ****. ***.**

Pocola, Oklahoma 74902

479-***-****

abk2pz@r.postjobfree.com

OBJECTIVE

To excel and advance within a reputable company, whose primary goal is

to provide exceptional service to the customer, while promoting a

positive message of teamwork in a professional work environment.

EMPLOYMENT HISTORY

Employer / Title: Choctaw Nation of Oklahoma, Gaming Dept. / Human

Resource Specialist

Location / Duration: Pocola, OK / Oct. 2006 - March 2007

Job Duties: Perform administrative-related work, regarding Human

Resources, and provide comprehensive Human Resource support to the

casino. Enforce company policies/procedures. Maintain employment

related records. Answer telephone calls to screen and route calls to

departments/staff, take messages, and relay information. Answer

questions from customers and employees, and communicate with

applicants or employees to disseminate information. Examine files or

documents to obtain information. Enter, access, or retrieve data from

computer. Listen to and resolve employee/applicant complaints, or

contact appropriate manager. Provide clerical assistance to

applicants. Ensure accurate payroll processing. Ensure compliance with

applicable Federal/State/Tribal employment laws and agencies. Maintain

inventory of office forms. Greet persons entering establishment,

determine nature and purpose of visit, and direct or escort them to

specific destinations. Collect, sort, distribute and prepare mail,

messages and courier deliveries. Provide information about

establishment, such as directions or services.

Employer / Title: Choctaw Nation of Oklahoma, Gaming Dept. / Closeout

Clerk

Location / Duration: Pocola, OK / Feb. 2005 - Oct. 2006

Job Duties: Balance and reconcile cashier and floor clerks' shift

packet/cash bank. Add up tickets and audit tickets for compliance to

establish standards. Proficient in 10-key (by touch) and Microsoft

Excel to ensure closeouts are processed quickly and accurately.

Represent Choctaw Casinos in a professional and courteous manner at

all times. Possess effective oral or written communication techniques.

Maintain security/procedures according to rules. Verify identification

of customers or employees when needed. Verify authenticity of tickets

and payouts. Be courteous and professional in dealing with customers

or other employees. Accurately use computers to enter, access, or

retrieve data. Possess a basic understanding of accounting principles.

Follow established procedures and policies of the Choctaw Nation,

Choctaw Casinos, and local management.

Employer / Title: Choctaw Nation of Oklahoma, Gaming Dept. / Cage

Cashier

Location / Duration: Pocola, OK/ Oct. 2003 - Feb. 2005

Job Duties: Responsible for paying out winning gaming machine tickets

and/or chips and tokens to customers who present them. Responsible for

large sums of money and payout of tickets therefore the cashier must

follow Casino procedures exactly. Ensure all required paperwork is in

the shift packets for auditing procedures. Ensure the customer has

signed for all payout for tickets over location-set amount before

ticket is paid. Answer customer or public inquiries regarding general

gaming procedures, payouts, etc. Make change at customer's request;

exchange money, credit, tokens and tickets. Clean work areas as

designated by management. Verify identification of customers when

needed. Verify authenticity of tickets and requests for payouts.

Accurately use computers to enter, access, or retrieve data. Keep

accurate records of monetary exchanges, authorization forms, and

transaction reconciliations. Maintain cage security according to

rules. Sign and date all paperwork as required.

SKILLS AND ABILITIES

. Knowledge of principles and processes for providing customer and

personal services. This includes customer needs assessment, meeting

quality standards for services, and evaluation of customer

satisfaction.

. Knowledge of high volume cash handling procedures, policies, and

rules. This includes security, verification, and accuracy.

. Proficient at basic math (arithmetic, ratios, proportions or

conversions).

. Effective oral and written communication skills.

. Proficient use of Ten Key (by touch).

. Basic understanding of accounting principles.

. Strong organizational skills and attention to detail.

. Experienced in Excel and MS Word, and possesses general computer

knowledge.

. Quick to learn new tasks, and able to effectively share new

knowledge with co-workers.

. Knowledgeable in customer service and satisfaction.

. Familiar with a wide range of management duties and paperwork.

. Works well under pressure and in stressful environments.

. Acts as an effective team player to accomplish tasks and meet

goals.

Contact this candidate