Customer Service Sales

Jessica Uchebo

**** ****** **, *******, ***** *9415

Mail to:********@*****.***

Tel: 806-***-****

Personal Statement

I am a friendly, loyal and dedicated person who is also a

team player. I take criticism well to the best of my

knowledge in order to improve the efficiency of my job

duties as well as generating new and existing customers to

the company as a whole. I also have the experience required

in order to be successful in your organization, I love to

learn and always up for a challenge in any situation I find

myself in. I am seeking a position in your organization

where I can excel and develop my skills while giving my

best to an employer

WORK EXPERIENCE

PHARMACY SREVICE AGENT (Oct 2009 - Present)

KGB_USA, LUBBOCK TEXAS

ANSWERING CALLS FROM PHARMACIST AND NURSES/DOCTORS AND

ASSISTING THEM WITH HEALTH INSURANCE INFORMATION, HELPING

THEM SOLVE REJECTED CLAIMS WHICH CONSIST OF COMMERCIAL

INSURANCE PLANS AND MEDICARE. ASSISTING PHARMACISTS WITH

MEDICARE QUESTIONS WITHOUT VIOLATING HIP AA AND ALSO MAKING

SURE WE MEET A SALES GOAL AT THE END OF THE MONTH FOR NEW

AND EXISTING CUSTOMERS. ALSO NAVIGATING FROM ONE WINDOW OR

SYSTEM TO ANOTHER IN ORDER TO GET THE ACCURATE INFORMATION

TO PROVIDE TO THE CALLER. ANSWERING ABOUT 95 - 100 CALLS

PER DAY AND STILL MEETING THE REQUIRED AVERAGE HANDLE TIME

(AHT) IN ORDER TO SUCCEED

CUSTOMER SERVICE REPRESENTATIVE (Jun 2009 - Oct 2009)

CONVERGYS, LUBBOCK TEXAS

Answering 85-100 calls per day concerning customer's

billing questions, troubleshooting equipments, transferring

to the right department for questions other than billing or

troubleshooting and also meeting a sales goal quarterly for

telephone, cable and Internet services we provide.

Navigating from one window to another to access the right

information for customers.

HUMAN SERVICE TECHNICIAN IV (Feb 2008 - Apr 2009)

LUBBOCK MENTAL HEALTH MENTAL RETARDATION, LUBBOCK TEXAS

Catering to the mentally challenged. Providing them with

the basic necessities in life and administering their

medications as well as Taking them to their dental or

medical appointments, filing their medical documents and

also the behavioral aspect as well.

SERVICE ASSISTANT I (Mar 2006 - Jan 2008)

LUBBOCK STATE SCHOOL, LUBBOCK TEXAS

Catering to the mentally challenged clients and providing

the basic necessities in life. Being a special friend to an

assigned group of people in order for them to feel wanted

and cared for. Taking them out into the community to

interact with people of their age. Overall, meeting their

needs and expectations are a must in order to succeed in

this line of work.

EDUCATION

BACHELORS DEGREE -

TEXAS TECH UNIVERSITY, LUBBOCK TEXAS (Aug, 2007 -

Present)

GPA: 3.5

On the dean's list of high academic achievement for two and

a half consecutive years.

HIGH SCHOOL DIPLOMA -

SAKUMONO SCHOOL COMPLEX, ACCRA-GHANA (Jan, 2000 - Aug,

2003)

RECEIVED AN HONOR FOR THE HIGHEST ACADEMIC EXCELLENCE

THROUGH OUT THE WHOLE GREATER ACCRA REGION

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