Phone (***)

***-****;

678-***-****

E-mail

andreasharris@veriz

on.net

Andrea S Harris

Objective To effectively interpret and communicate

information systems technician security

requirements and policies with customers,

employees, and management.

Security Currently hold active US Government issued Top

clearance Secret Security Clearance and a TWIC card

(Transportation Worker Identification Credential )

Professional July 2010 - Present Ft. Mcpherson

experience Network Administrator/Helpdesk Support

Manage, schedule, operate, install, repair and

upgrade SIPR user and system issues to include:

connectivity and programming, hardware, software

and related issues. Responsible for backing-up and

restoring data, assigning or changing user accounts

and passwords, profiling administration procedures,

monitoring

C4I system interfaces and log-in requirements,

analyzing emergency

shutdown occurrences, and controlling printer

utilities and data base

purging requirement. Uses advanced skills in Unix

and TCP/1P networking to maintain a complex array

of government and commercial software. Use Remedy

7.1 ticketing system software to log customer

issues. Manage numerous Microsoft Windows

2000/2003/2008 Active Directory domains. Deliver

multi-tier support on problems ranging from account

problems, VPN support to Exchange Server

reconfiguration within managed corporate

environments.

January 2010 - July SAIC

Lan Administrator/ Computer Tech III

Provide support and sustainment for existing legacy

networks and systems within the region. Provide

customer assistance support, information system

security, cost benefit analysis and infrastructure

maintenance. Receive and log trouble calls from

system users. Shall maintain configuration

documentation as well as implement the appropriate

change management process that coincides with

DODInformation Assurance (IA) policy. Software and

hardware system's status, performance,

malfunctions, shall be regularly monitored. This

system oversight shall be used to produce status

reports, reduce repetitive system problems, and

recommend corrective actions. Perform preventative

maintenance and provide corrective action and

upgrade recommendations. Provide testing and

deployment of new replacement software or hardware

items. Shall be responsible for maintaining

accurate records of warranty, license, and

registration information. Provide support for

multiple, secure and non-secure, VTC locations.

Facilitate and setup video and audio conferences,

scheduling routine equipment maintenance, and

process trouble calls with commercial carriers and

government entities. Provide customer support and

administrative services which are at the core

mission. This support includes, but is not limited

to, customer support for IT work requests and

resolution of user issues. Provide adequate first

tier hardware/software support, identify, research

and resolve technical problems, perform routine

printer maintenance, exchange external computer

accessories and data communications equipment.

September 2009 - January 2010 NMCI

Desktop Support

Responsible for the Desktop Support for the

Navy/Marine Corps contract. Provides on-site

hardware and software support for the Navy/Marine

Corps computer systems, peripherals, and printing

devices. Installs, configures and troubleshoot

various software and hardware. Maintain servers

and local Microsoft Windows systems. Responsible

for re-imaging machines, installing systems, and

create user accounts. Monitor Remedy queue for

new call tickets, administer Windows 2000, 2003, XP

accounts. Troubleshoot network connectivity issues

on Dell and HP workstations and laptops. Performs

services to include file servers, blackberry

users, LAN/WAN, active directory, and exchange

accounts.

July 2009 - August 2009 Atlas Technologies Inc

(SPAWAR)

Jr. Network Technician

Successfully coordinate and collaborate with

external teams to resolve issues that are related

to the implementation of network architectures

including the routing and switching of traffic to

and from remote data centers. Responsible for

designing, installing, certifying, and performing

advanced troubleshooting for computer network

systems.

February 2009 - July 2009 Perot Systems (Disys)

Desktop Support Technician

Provides technical support by performing

installation, repair, and preventative maintenance

of personal computer and related software/hardware.

Trouble shoots software and hardware failures and

identifies network problems when related to

personal desktop computers. Recognition, research,

isolation, resolution, and follow-up steps as well

ass imaging and hardware deployment. Screens,

refers, and diagnoses internal inquiries and work

requests as they relate to maintenance of personal

computers utilizing experience and understanding of

Perot Systems' MIS environment. Also provide VoIP

phone support.

September 2008 - February 2009 Unisys

(Mindteck/DELL)

Hardware/Software/Network Engineer

Support to break fix/IMAC work for Same Business

Day Requirements. Travel to client sites, manage

logistics requirements, adhere to ISO procedures

and follow specific instructions from OEM and

Unisys branded product support. Takes routine

service calls and performs basic installations.

Provides hardware break-fix, troubleshooting,

hardware component replacement. Supports document

processing products. Performs installs, moves,

adds and changes in a client environment. Provide

desk side support of personal and portable

computers and associated software. Maintains a high

degree of professionalism in actions, demeanor and

dress. Insures customer satisfaction throughout

service delivery transaction.

August 2007 - August 2008 Lockheed Martin

Technical Service Engineer

Provides technical advice and guidance on

installation, adaptation, configuration or

enhancement of company technical products, programs

and systems. Provides expertise for resolving

technical problems troubleshoots product and

modifies product to customer requirements. Provides

training to customers. Includes software systems

and programs designed for customers (corporate and

individual) and government entities

June 2006 - August 2007 First Level Technology

Customer Engineer / Field Service Tech

On site customer support, providing technical

support maintaining and troubleshooting critical

point-of-sale (POS), financial/ATM and PC/LAN

equipment and other related technology.

September 2001 - April 2006 United States Navy

Information Systems Administrator

Manage/maintain internal site networks to include

but not limited to MS Exchange, Net Ware, Novell,

UNIX, and Windows NT. Conduct first level network

software and hardware corrective actions

Summary of Strayer University

qualifications Network and Information Security BA program

108 Credits have been earned towards my degree.

3.75 GPA

Dell Certifications

Foundation 2009 Desktop and Portable, Foundation

2008 Portables, DSP Client - On-Site

Troubleshooting w/Power Tester Certification,

Foundation 2008 Desktop, Customer Handling Skills

Certification, Desktops - ATX V.1 Certification,

Desktops - ATX V.1 Certification, Associate Server

Certification V8.5 (Version 7 and 8 combined),

Foundation 2007 Desktops, Servers - Power Edge 1650

Product Certification, Portables - Latitude D810 /

Precision M70 Product Certification, Portables -

Latitude D820 / Precision M65 Product

Certification, DSP - Customer Experience V.2.5

Certification, DSP - Full-Sized Tower V.2 Chassis

Certification, DSP - Small Form Factor V. 2 Chassis

Certification, Servers - Power Edge 600SC Product

Certification, Foundation 2005 Desktops, DSP

Televisions - 4200 Plasma TV, Power Vault - 735N

Product Certification, Workstations - Precision

490/690 Product Certification, Associate Server

Certification V8.0, Printers - Dell 1600n-

Certification, Dell ESD - Certification, Basic

Wireless Technology - Certification, Point of Sale

Product Certification, Associate Server

Certification V7.0

September 2010

CompTIA Security+

December 2004

Joint Force Air Component Commander (JFACC) System

Administrator (US NAVY NEC: 2709)

October 2004

Global Command and Control System - Maritime

(GCCS-M) System Administrator (US NAVY NEC: 2720)

January 2004

Information Systems Administrator (US NAVY NEC:

2735)

March 2003

CompTIA A+ Certified

Awards received Good Conduct Medal for 3 years of flawless service

awarded September 2004 in the United States Navy.

Contact this candidate